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All reviews restaurant downstairs sea lions the owner small balcony family room santa cruz breakfast was included nice room in town san cristobal island the main street taxi driver third floor jackie dock galapagos ocean
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9 - 14 of 153 reviews
Reviewed 9 July 2019

My family of four stayed here for two nights in an ocean view room (Genovesa) on the second floor with a double bed and two twin beds.

First, the significant pros:

You cannot beat the location. The hotel is on the main strip directly across from the dock. For one of our tours, which met at the dock, the agency told us to just sit on the balcony at the hotel and they would wave up when they were ready for us.

The rooms and the entire hotel are uniquely decorated with a Mediterranean vibe (see photos). The owners obviously put great effort into making sure this is not a cookie-cutter hotel.

The restaurant on the first floor serves the included breakfast. You order from one of the three tasty breakfast platters on the restaurant menu (each includes eggs, fruit, coffee and juice, with either waffles, toast or plantain).

There is a dispenser with drinking water in the lobby from which you can fill water bottles.

There is a lock box in the room, but you need to bring your own lock. We used a luggage lock - anything bigger would not fit. The air conditioning worked well. The room has a refrigerator and coffee pot. There was adequate hot water in the shower but only if you know how to use it and there are no instructions. The shower turns on with a single knob. To get hot water, you turn the knob just enough to get the water going. If you turn it further, it mixes in cold water. We took cold showers the first day until we figured it out.

The cons, unfortunately, are significant:

The restaurant on the first floor is popular in the evening. If you want to go to sleep early you have to contend with music and voices from the restaurant by using ear plugs and running the noisy air conditioner to create white noise.

The only way to get air into the room is to open the glass panel front door - the windows on either side of the door don't open. Since you don't want to leave the front door open while you sleep, the only option is to run the air conditioner (which, as mentioned, you have to do anyway to cover up the restaurant noise if you want to turn in early), even if it is cool outside with a nice ocean breeze. Basically, the design of the door/windows wastes the prime location, not to mention wasting electricity by forcing you to run the air conditioner on an island where they are trying to conserve resources.

The bed was not comfortable. I woke up repeatedly both nights with pains in my back.

Given those drawbacks, I would choose a different property if I ever had the good fortune to return to San Cristobal.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank joni960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 May 2019 via mobile

Location location location. The room had plenty of space. A safe to store valuables. The water pressure was good, unlike what I had read earlier. Very safe area. The owner lives on 3rd floor and she was very nice. Was able to provide lot of info about the area. I can't stress how good the location was. The room had AC, 5 beds, fans, storage for luggage, small kitchenette with fridge, small TV. There's some room for improvement, like the Wifi. I hated the super slow WiFi. I don't think it was an island thing. We went to other restaurants around and WiFi there was just fine. The breakfast is provided in the restaurant downstairs (independent establishment with a complimentary setup with hotel). It sucked! The waffles were soggy and half cooked. The coffee- meh. We opted to forego our free breakfast following morning and instead went to Muyu ( highly recommended). One more thing I would suggest to the hotel is, please have a hook in the bathroom to hang clothes. Overall, a wonderful stay. Wouldn't hesitate to stay again.

Date of stay: May 2019
Trip type: Travelled with family
Thank Guitar007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 May 2019 via mobile

Worst and overpriced cappucchino. Slow service. Waitress intentionally tried to overcharge us for 10 USD.

Location is very nice next to the sea. This place has lots of potential but with better and honest service.

Date of stay: May 2019
Trip type: Travelled with family
Thank mihau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 January 2019 via mobile

We stayed at La Cupula... The whole hotel is full of details, but we mainly loved our room, and its view without doubts is the best in the island! everything is super clean, the breakfast waffles were amazing, they have a very warm decoration... the hard part is to leave..

Date of stay: January 2019
Trip type: Travelled with family
Thank Xiaolincita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 January 2019 via mobile

My husband and I stayed here for a couple nights during our recent trip to San Cristobal and it was absolutely wonderful. Right on the waterfront, perfect location. Everything in San Cristobal is walkable, but this hotel was right in the middle of everything. The staff was amazing. Friendly and so helpful! They gave us tips on the best places for meals and activities and even let us print several important documents on their office printer. It is right on the main strip, so you can hear all the bustle of town and sea lions barking throughout the day and night, but nothing disruptive. I’d highly recommend this hotel.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank stefanypc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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