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All reviews top floor beautiful view every morning sea lions hotel is in a great location stayed for two nights let them know our honeymoon eggs in town susana pier galapagos puerto boat island tours
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Reviewed 5 June 2022

The Sunset Hotel is conveniently located on San Cristobal very close to the pier and many restaurants. We stayed for two nights in May 2022 in an inside room without any windows. This wasn’t a problem because it’s a very short walk to a beautiful view. But, by the second day, we did notice an issue with some very small ants (flea size) sneaking into the room by the recessed lights on the back wall (close to the bathroom in Room #4). We had asked NOT to have housekeeping after our first night. Something for visitors to consider.

The highlights: breakfasts on the top floor overlooking the pier were very pleasant. Eggs cooked to order along with pieces of fruit and a glass of juice. And, a great view! Susana, both at the front desk and as breakfast hostess, was extremely helpful answering our questions and helping us set up a taxi tour of San Cristobal sites. Excellent, personalized service. Fresh drinking water was easily available from a cooler just outside the room. Very important if you’re preparing for any long walks/tours. And, the Sunset’s great location was close to a variety of quality lunch/dinner options. We ate very well in San Cristobal.

All told, we thought the price was a little high for the size of the room. But, the positives outweighed the negatives as we enjoyed our once-in-a-lifetime trip to the Galapagos.

Date of stay: May 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank Anchier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
susana yandun, Otro at Galapagos Sunset, responded to this reviewResponded 7 August 2022

Dear guest
We are pleased to know that your stay was to your liking, that motivates us to be better every day.
Your opinion is very important to us
Best regards
Susana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2022

Excellent in all respects. Fantastic location right on the harbor, with the best sunset views in town. Very friendly and helpful staff. Rooms very clean and comfortable. Nice breakfast with eggs, fruit, juice.

Room tip: Try to get Room 9, if possible. It's on the top floor with a very nice patio overlooking the harbor and sunset.
Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank danbC3792KZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
susana yandun, Otro at Galapagos Sunset, responded to this reviewResponded 7 August 2022

Dear guest
We are pleased to know that your stay was to your liking, that motivates us to be better every day.
Your opinion is very important to us
Best regards
Susana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2022

We stayed in the room on the top floor with a king size bed. The view of the water and the sea lions is fantastic! The staff was helpful, kind and overall wonderful. The location is perfect because you are as close as you can get to the pier, shops and restaurants.

Room tip: Chose the Room on the Top Floor (no elevator)
Date of stay: April 2022
    • Location
    • Rooms
    • Service
Thank S1772
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 April 2022 via mobile

Clean and nice rooms. The breakfast was ok, but each day you were served the same. At first, it was not that clear how breakfast worked so we felt like we could eat more. But the next day we asked for extra and it was no problem to the friendly staff

Date of stay: April 2022
Trip type: Travelled with family
Thank 337carolinas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
susana yandun, Otro at Galapagos Sunset, responded to this reviewResponded 7 August 2022

Esteemed
Thank you for your comment, its very important for us; all time is a pleasure can give a excellent service

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Reviewed 23 February 2022

Lets just say that I did my research on Puerto Baquerizo Moreno’s hotels quite amply before committing to reserving Galapagos Sunset. I shortlisted Playa Mann and this one, but finally balanced out budget and location to stay with Galapagos Sunset. Reviews seemed fair.

Here’s my honest feedback on my experience:

Honeymoon treatment: we did not get even an apple, from the hotel. I had mentioned this to the property in advance, with their only responses being the purchase of a “package”. Normally, hotels don’t make you purchase a package for a nice simple touch, unless it’s something more elaborate like spa pampering etc. We know Galapagos properties are simple and practical, so this was not what I meant. As a guest, you mean “surprise us”. For comparison, I stayed at Isabela’s Albemarle and Santa Cruz’s Galapagos Suites and both did their own details like bed decoration, towel shaping and even a bottle of wine. Even the restaurant at the Finch Bay Hotel in Sta Cruz decorated some strawberries and chocolate on a plate with words on it for a dinner. It’s all about going an extra mile to be creative. Nothing offered on pre arrival emails nor acknowledged at check-in despite my attempts to draw their attention to a proactive customer service touch. It felt like Susana just gave us a cold shoulder.

Room assignment: in line with the above, there were different option bedrooms for the same type we purchased. We were not given the best one in terms of space and view. Just a regular room that worked fine until what happened. Keep reading…

A water leak from the room above on the bathroom: as you can see from the pictures, this water leak started right about the middle of the stay. Needless to say uncomfortable and noisy at night. A bucket had to be brought to capture the leaking water. After someone from the hotel checked the problem, we were asked to move to another room on the same floor. And guess what: we were given the room that would have been nice to have as the honeymoon attention. Noting that this room was the same room type booked/price. This wasn’t a bigger type, no upgrade here, it was just in the corner with view to the port with much nicer quarters. It felt like a bit of poetic justice there.

Breakfast serving times: if you are taking boat excursions like many of us do when visiting the island, you know they will start very early (pickup/ checkin times). We never got to eat the breakfast because of this, since it is served at 7:30am or close (right about the tour’s time). Doesn’t give you a buffer to eat and leave. Would be better if attuned to the tourism context. Again, comparing to the other hotels we stayed at in Santa Cruz and Isabela, breakfast started very early.

Others:

Noise: even though the hotel is right in the middle of a main street, it didn’t bother us. Yes, motorcycles pass and are noisy, but I think we were just too tired at the end!

Location: by far it’s best feature, you will be at walking distance right off the ferry / boat dock.

Room facilities: they are in good condition and well cleaned.

Date of stay: January 2022
Trip type: Travelled as a couple
1  Thank fecardona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
susana yandun, Otro at Galapagos Sunset, responded to this reviewResponded 7 August 2022

Dear guests
We are sorry for your disagreement, I do not understand what packages you are referring to since we do not offer them worse even as you mention "obligate"; We are sorry for what happened in the bathroom, but accidents can happen anywhere and what we do is try to find a solution immediately.
When the agencies make a reservation, we give them the information and tell them that the double room has a "lateral sea view" because those with a frontal sea view have 2 full size beds.
Breakfast is always ready at 7:00 a.m. I don't understand why you couldn't have breakfast if your activities started after that time.
We are always at your service
Best regards Susana

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