We booked our stay for the Harrah’s in Atlantic City This past weekend from January 8 till January 10 when we got to our room the bed was dirty we requested a smokers room but the whole floor smelled like cigarettes it was disgusting the water coming out of the sink and the shower was brown I went outside and in the hallway at the end was able to find a payphone or a phone where I called and told the front desk lady what was going on with the room she said that they would give us new sheets we went down to the casino came back at two in the morning and there was no sheets there I called them and they didn’t come and I was very dissatisfied for a first time experience it was really bad I’m going to insert some pictures and I would like a refund for at least one of the days that we were there because this was terrible terrible customer service no empathy the food was bad we got some food from one of the restaurants and it was over Cooked

Booked two nights in the Waterfront Tower. Greeted by security with touchless thermometers. Used the self check-in kiosk which moved me to the Bayview Tower. Can't complain, because last time I was switched to a different tower at Harrah's it was to the Marina Tower and that was a disaster. Went up to my floor and was hit with the smell of weed. Fortunately my room didn't smell like it. Also, there was a seal on my room door which was a first for me since the pandemic. I have stayed at CET properties from here to Vegas at least four times since the pandemic and this was the first time a seal was on my door. So that was great. Room was clean for the most part. the shelves in the bathroom were dusty. I made good use of the tub. Food options were extremely limited. Tried Pin-Up Pizza on Friday and it was terrible, which is in stark contrast to the Vegas Pin-Up Pizza which was great. AC Burger seemed to be the go-to spot and it had a long line each night unless you chose take-out. Decided to head to the boardwalk on Saturday morning and saw a sign that the rewards shuttle only runs on the weekends from noon til 10:00 p.m. So I took the jitney, which turned out to be a great choice because the first boardwalk stop for the jitney was Ocean's Resort. I got to visit Ocean's for the first time. Very nice. And their table limits were lower than Harrah's. Pretty sure my next stay will be there. Made my way to Caesar's and decided to head back to Harrah's. Waited 45 minutes for the Rewards Shuttle only to find out it isn't running. So why does Harrah's have signage up saying it runs on the weekend!?!? Casino floor was packed on Saturday. Good to see people enjoying themselves. Once again the scent of marijuana greeted me when I headed back to my room. This stay was better than my last January stay but barring a great deal from CET I am going to try Ocean's for my next stay.