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All reviews del sol coco's bar kids club new construction the beach is great shaded areas multiple options beach vendors nice pool ocean view air conditioning tayrona park breakfast was included bohio iguanas bungalow xxi
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Reviewed 5 weeks ago

Top class resort with excellent location and staff. We stayed in one of the beach side cabins. Pool is very nice and the spa as well. Good security . Very good for families and great place if you have small children

Room tip: I prefer the beach side cabins.
Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Truckpro49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrotamaResort, Community Manager Irotama Resort at Irotama Resort, responded to this reviewResponded 4 weeks ago

Thank You for your valued comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018 via mobile

We had a wonderful experience. Excellent resort. We stayed in a bungalow, and it was just perfect. Everybody was really nice, they all have such a great customer service. Food was great. The pools were also cool. We really liked everything, it was better than expected, and for sure We will stay there again.

Date of stay: August 2018
1  Thank karen9692torres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrotamaResort, Community Manager at Irotama Resort, responded to this reviewResponded 1 October 2018

Hi, Karen9692torres

We love to see that you had a FANTASTIC time in our hotel. We hope you can visit us again and enjoy all the wonderful things that we have for u. Our work is give to you the best of the better.

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Reviewed 20 August 2018

The overall experience was very good. The staff was friendly and attentive. However the air in our villa did not work and they were unable to repair it in 2 days. On the second day after it had been "repaired" and we found it didnt work still, we had to call 3 times before anyone ever showed up to check it again. Additionally it was difficult to even get a call back which was very frustrating. In the end they moved us to the hotel suites and the rest of the stay was fantastic.

Room tip: Enjoy the hammock on the balcony. It's in the closet. Took us a day to find it.
Date of stay: August 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank steedjs2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrotamaResort, Community Manager at Irotama Resort, responded to this reviewResponded 1 October 2018

Hi, Steedjs2012

We're so glad to having you in our place. These kind of comments, help us very much to be better in our services. We hope you can visit us again. Have a good day.

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Reviewed 10 August 2018

As a Colombian, it is with great disgust and embarrassment that I write this review. I am going to basically summarize the nightmare.
We were a group of 18 staying in 4 different rooms.

1. My parent's room was robbed with no force entry. The staff downplayed it and assumed the items were misplaced by us. In the end, the items were stolen out of the room and we found out that the hotel had recorded them in their system/report as found.

2. Then my brother-in-law's credit card, which was in the safe the entire time, was used without authorization even thought he clearly never used it anywhere else. It was in the safe the entire time and this was the first hotel we stayed in Colombia. That means that someone got into the safe, took the credit card number and tried to use it. Thankfully, the credit card called him first to authorize the transaction and he denied it.

3. On our second day there, I found my safe code written on a hotel paper next to our safe box! I was in such shock. So either they have the technology to read the codes for the safe or there is camera in the room. That same day we had placed the

Room tip: Do not stay here, if you do do not leave anything in the room of value anywhere not even in the safe!
Date of stay: July 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
5  Thank Barrios1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrotamaResort, Community Manager at Irotama Resort, responded to this reviewResponded 1 October 2018

Hi, Jamesbarrios

We feel so sorry that you had an unfortunate experience with us. We try everyday, to be better in every single aspect of our Hotel. We'll take your recommendations for improve our services. Our best regards.

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Reviewed 1 August 2018

Location is great, food excellent. Customer service is good. Checkin process was a little messy and some spaces are requiring and infrastructure update like the reception area. The pool area is very good and the security around as well.

Date of stay: August 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank CesarM1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrotamaResort, Community Manager at Irotama Resort, responded to this reviewResponded 1 October 2018

Hi CesarM1010

We're so glad to having you in our place. These kind of comments, help us very much to be better in our services. We try that every single thing of our hotel, give you an amazing experiencie and you can feel the real Irotama Experience that we have for you. We hope you can visit us again and appreciate better, our places and service. Have a good day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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