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1 - 6 of 276 reviews
Reviewed 28 January 2018 via mobile

Stayed here 6 nights in a room that was clean, comfortable and well maintained. Breakfast was basic but very good. Coffee and water available all day in the lobby where you can hold small business meetings. Little English spoken by staff but I got by and was well served by them. It would be helpful if TV operation instructions included English and if the channel selection included some English channels.

Date of stay: January 2018
Trip type: Travelled on business
Thank advoctae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecostarhotel, Owner at Ecostar Hotel, responded to this reviewResponded 6 February 2018

Dear Guest,
It was pleasure having you at our hotel and we thank you for having chosen Eco Star. We are glad that the hotel was comfortable and hope you enjoyed our coffee.
Thank you for the advice on the TV instructions - we will do that immediately. Our TV provider has the option to change the language on movies and other programs, so we will also include these instructions for our guests.
Hope to have you here with us again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

Good Front-Desk service, Good Breakfast selection, No restaurant service but there is a minimum menu selection that for a light dinner is more than enough. Several simple but good restaurants nearby, plus 2 shopping centers a walking distance away, where you can find food courts. The hotel is a minimalistic hotel in terms of services offered, including a small room, but the bed, pillows, A/C and bathroom facilities are all very comfortable and the TV has a good cable service. Laundry can be arranged by the front desk from an outside service, which I used and was pleasantly surprised.
Being my first time at this hotel, they gave us rooms 203 and 204, adjacent to a conference center, which is used almost every day for talks and conferences. The level of noise from 6 pm to 9 pm is unbearable and forces you to step out of your room and into the lobby or a shopping center until the conference (noise) finishes. I complained that the front desk gave us the worst possible rooms, with full knowledge of this noise problem - they knew that the conference room was going to be in use all of the days of our stay. This complaint was immediately addressed by the General Manager in a very courteous and positive way, and a solution was offered and accepted by us. I thank the Management for this. But... never accept rooms in the second floor if you can help it.

Room tip: If possible, don't accept rooms 203 and 204, and maybe ask for rooms in the 4th or 5th floor. Less noise there.
Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Francisco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecostarhotel, Owner at Ecostar Hotel, responded to this reviewResponded 25 July 2017

Dear guest,
Thank you for having stayed with us at Eco Star during your visit to Ibagué and thank you for your kind review on Trip Advisor. We are glad that you liked the hotel and its services. Once again, sorry about the noise in the conference room.
We hope to have you here again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017

Eco Star is more than attractive, clean and comfortable. The managers are especially hospitable. You are welcome to have coffee and hold a meeting in the hotel lobby at any time. The staff is friendly and efficient. They will remember you.

Room tip: Higher floors have a nice breeze.
Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank CMRBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecostarhotel, Owner at Ecostar Hotel, responded to this reviewResponded 13 March 2017

Dear guest,
Thank you for taking the time to write a review. We are very pleased to know that you liked our hotel and above all that you liked the service, as that is what we are here for. We hope to see you here often!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2016

Environmentally-friendly hotel, nice design, comfy place, good/fair price, breakfast was tasty and varied. I would definitely stay again at this hotel. Keep up with the good work, thanks for your service.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Deissy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecostarhotel, Propietario at Ecostar Hotel, responded to this reviewResponded 15 November 2016

Dear Deissy,
Thank you very much for taking the time to write a review. We are so glad that you liked Eco Star and we do hope to see you here again in the near future.

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Reviewed 26 September 2016 via mobile

Excellent customer service! Room although small, was very nice, clean and comfortable. Hotel's staff was always making sure we had what we needed. Great breakfast spread! We forgot a very expensive shirt at the room after we checked out, and the hotel management helped us retrieve it with no issues at all. Hotel is located perfectly next to 3 shopping malls. The pizza place at the hotel is the best! Tuto Gelato!!

Date of stay: September 2016
Trip type: Travelled as a couple
Thank laurafernandav2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecostarhotel, Propietario at Ecostar Hotel, responded to this reviewResponded 2 October 2016

Dear Laura Fernanda,

Thank you for having chosen Eco Star during your recent visit to Ibagué. It is always heart warming to receive reviews like yours, as it is these messages that commit us to continue improving every day to maintain high quality standards. We are so glad that you liked the hotel and the service.
We hope to have you with us again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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