The staff was excellent, especially Daniela in the front desk. She was very courteous and proffesional. After every answer and response she replied with a smile.. The rooms were very clean and made everyday. The swimming pool was super clean. The breakfast was good, especially the traditional Ibague breakfast. If you are going to order room service from the restaurant order the picada it's amazing.The spa massage was decent. Located close to the center of the city, walking distance. Would stay here again. I enjoyed my stay.
On the other hand, I didn't like the shower heads in the bathrooms, they need upgrading. I didn't like the smell of hydraulic fluid in the elevators. They need and exhaust fan. I didn't like when my son accidently broke a small 3 inch bird made of ceramic and they charged me $50,000 pesos for something that was like $10,000 pesos. Once again Daniela felt really bad about charging me for the ceramic bird. She did her best to speak to the manager about the situation but I will get over it, not a big deal. Overall, had a great experience.
- Free Wifi
- Free parking
- Room service