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“Nice property, great service”

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NH Cartagena Urban Royal
Ranked #88 of 155 Hotels in Cartagena
Providence, Rhode Island
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice property, great service”
Reviewed 17 July 2012

I enjoyed this hotel. Very nice property in the old city and conveniently located. The room was small but modern and very clean. First room had no safe so we moved. Front desk staff was fantastic. Breakfast buffet in the lobby restaurant was included and good. The rooftop pool had amazing views of the plaza, the convention center and the cathedral really spectacular. Only complaint is the vanity split from the bath so not really private if you are getting ready for the day and your traveling with someone trying to sleep in. I would absolutely return here.

Room Tip: Ask for higher room with a balcony over the plaza. You will love the views.
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  • Stayed February 2012, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank bklfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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272 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
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Aberdeen
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2012

Stayed here for a week while attending an event at the Cartagena Conference Centre which is just 5 minutes walk away. The UrbanRoyal is within the old walled city and on the edge of the Plaza de los Coches which is always a hive of activity. The room I had was nice and clean and had good AC and a great view over the Plaza (I recommend trying to get a room facing the plaza). The staff were friendly and very helpful throughout my stay. There is a little restaurant on the ground floor where you get your breakfast (good) which is also a cafe/bar/restaurant at other times - guests get a ticket which gives them 2 free drinks each evening from 5pm to 7pm. If you like beer, I'd recommend the Colombia Negra - a tasty dark brew that was in high demand among my colleagues. The Cartagena tourist attractions are within easy walking distance and there are many places to eat nearby. All in all, a very nice little hotel.

Room Tip: Ask for a room with a view over the plaza - its great to look out your window and watch the world go...
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  • Stayed June 2012, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rxpell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level 6 Contributor
223 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
Reviewed 2 June 2012 via mobile

Rooftop pool was key. Staff pleasant. Included buffet breakfast a plus. neat modern room but outside noise a problem as was elevator ring noise. Just inside walled historic city so great location.

Yes I do recommend this hotel.

Stayed June 2012, travelled solo
Helpful?
1 Thank PAQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2012

Wonderful staff and services ( Viviana and Victor great people), very attentive and helpful. I had a question every five minutes and they were ready to look for the answer and give us a hand in everything... Tours, food, banks etc.
The breakfast has room for improvement, las tardes Royal great treat for the guests and the patacones are delicious.
Thank you everyone for a great experience in Cartagena.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bello14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, CO
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 May 2012

I stayed here for more than 2 weeks on a business trip in April, 2012. Overall, I had a great experience. It is a new hotel, so the rooms are in good shape, if a little plain. The rooms have a minibar/fridge and when I was there they gave us free water and sodas every day--a nice touch, especially since drinking the tap water is not recommended.

PROS: excellent location in the walled city near the Torre del Reloj, new hotel, clean, nice rooftop area with a small pool and an excellent view of the plaza and Convention Center, very nice staff, good security, good breakfast, and a restaurant that is open late. There is also a business center on the roof level and several seating areas. We walked to the area around the Santa Clara to eat many nights, and it was a quick 5 minute walk. They also accommodated our one-year-old daughter and provided a Pack 'n Play, although at first it was a little difficult to find one. The price is also right.

The pool is half standing depth and half shallow--our toddler loved the shallow end!

CONS: there is not a lot of storage in the rooms, which was a challenge on a longer trip (especially if there is more than one person in the room). Also, the restaurant was a little off. The breakfast was great, but the sandwiches and salads I had just didn't taste right--maybe they are using an unusual spice. It's a new restaurant, and they may be working out the kinks in the menu. The service was very good, though.

Also, it can be loud in the rooms overlooking the plaza, as there is a drum concert almost every night. I stayed in a room in the back of the hotel, which didn't have the room, but was perfectly peaceful at night.

Room Tip: If you are a light sleeper ask for a room in the back near the stairwell. If you want a balcony, go...
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  • Stayed April 2012, travelled on business
    • Value
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    • Rooms
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Helpful?
2 Thank bakujess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Cartagena Urban Royal

Property: NH Cartagena Urban Royal
Address: Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 155 Hotels in Cartagena
Price range (per night): ₹ 6,321 - ₹ 15,930
Hotel Class:3.5 star — NH Cartagena Urban Royal 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
NH Cartagena Urban Royal is located within the walled city; it is the only hotel located at Plaza de Los Coches, beside the magnificent Puerta y Torre del Reloj. 28 modern rooms with individual air conditioning, cable tv with LCD 42” and complimentary internet access. This fresh and dynamic hotel offers a specialty restaurant, bar, Business center, Board room for 12 people and from the Terrace and swimming pool located on the top floor, enjoy a unique city view. ... more   less 
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