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Reviews (177)
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54 - 59 of 177 reviews
Reviewed 6 January 2012

In november 2011 I stayed at Marlin for eight nights. The leadership seemed unfriendly, always in a bad temper, too busy to pay attentiones to the guests questiones, and unkind to the staff. The bad atmosphere it caused could not be compensatet by acceptable price or interior.
Next time I am in Cartagena I will not stay at Hotel Marlin, but hopefully find a hostel managed by happy, including and serviceminded persons. There are lots of hostals in the wonderful area of Getsemani, and sure, -I'll be back!

  • Stayed: November 2011, travelled solo
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Thank Ruth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmarlincartagena, Director General at Hotel Marlin, responded to this reviewResponded 7 May 2014
Google Translation

Estimado Huésped, mi nombre es Lorcy Florez Anaya administradora del HOTEL MARLIN primero que todo quiero agradecerle por quedarse con nosotros,ofrecemos disculpas por las incomodidades generadas durante su estadía, por lo que se tomaran inmediatamente los correctivos con el fin de brindar una mejor calidad de servicio,nuestros huéspedes son muy importante para nosotros, agradecemos sus comentarios y sugerencias para mejorar la calidad y el servicio del hotel

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Reviewed 26 December 2011

cheapest we could find and did exactly what it said on the tin pretty inoffensively. they're not the most helpful and i won't disagree with the comments on prison cell aesthetics but that didn't bother us

  • Stayed: December 2011, travelled as a couple
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1  Thank Tootdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmarlincartagena, Director General at Hotel Marlin, responded to this reviewResponded 8 May 2014
Google Translation

Estimado Huésped, mi nombre es Lorcy Florez Anaya administradora del HOTEL MARLIN primero que todo quiero agradecerle por quedarse con nosotros y expresarle que estamos muy contentos por el tiempo que se tomo para hacer los comentarios, sus opiniones son muy importantes para nosotros, tendremos en cuenta sus comentarios y sugerencias, los cuales nos servirán en nuestro proceso de mejora de calidad y servicio, esperamos verlo pronto de regreso y recuerde que siempre tendrá con nosotros el mejor servicio de la ciudad de Cartagena

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Reviewed 11 August 2010

I liked the place, it's clean, well-located and with a reasonable price. I mean, we paid 50 thousands COB for a double-bed room with W.C. I think that's pretty good for the Cartagena standarts.

  • Stayed: July 2010, travelled as a couple
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Thank WilsonM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmarlincartagena, Director General at Hotel Marlin, responded to this reviewResponded 7 May 2014
Google Translation

Estimado Huesped, mi nombre es Lorcy Florez Anaya administradora del HOTEL MARLIN primero que todo me gustaria agradecerle por quedarse con nosotros y expresarle que estamos muy contentos por el tiempo que se tomo para hacer el comentario, sus opiniones son muy importantes para nosotros, tendremos en cuenta sus comentarios y sugerencias las cuales nos servirán en nuestro proceso de mejora y calidad de servicio, esperamos verla/o muy pronto de regreso y recuerde que siempre tendrá con nosotros el mejor servicio en la ciudad de Caratagena

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Reviewed 10 August 2010

We stayed here one night. The temperature outside was over 30 celcius, the incredibly small room had no windows and a very noisy ceiling fan. We had no sleep and even though the price was cheap there is no point staying when you can't sleep!!

  • Stayed: March 2010, travelled as a couple
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Thank TCarryer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmarlincartagena, Director General at Hotel Marlin, responded to this reviewResponded 7 May 2014
Google Translation

Estimado Huésped, mi nombre es Lorcy Florez Anaya administradora del HOTEL MARLIN primero que todo quiero agradecerle por quedarse con nosotros,ofrecemos disculpas por las incomodidades generadas durante su estadía, por lo que se tomaran inmediatamente los correctivos con el fin de brindar una mejor calidad de servicio,nuestros huéspedes son muy importante para nosotros, agradecemos sus comentarios y sugerencias para mejorar la calidad y el servicio del hotel

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Reviewed 6 March 2010

My friends and I had been a little disorganised and with limited availability in the other Trip-advisor hostels ended up risking The Hotel Marlin (No review), this is an error on our part.

To give Hotel Marlin a fair chance, I will agree that, as it says in the "Lonely Planet" it does have a pleasant reception area and the upstairs communal area is also fine.

When we arrived they had no evidence of the booking we had made the previous night but they were still able to put us in a private room for the 3 of us. It all really went wrong upon entering the room.

The room smelled of urine and from its very small size felt more akin to a prison cell than a hostel room (the bars on the internal window was a nice touch there). The separation between the private bathroom and the room was a shower curtain and the shower head was a broken pipe sticking out of the wall. The room gave us such an uneasy feeling so we headed off to other hostels in Getsemani, Cartagena to see if there had been any cancellations. Luckily we found Hostel La Casona, Cartagena a few blocks away for the same price (it was in Lonely Planet) but much nicer. We booked in there for both the nights we needed.

Upon returning to Hotel Marlin to see if we could get any kind of refund for the 1 hour our bags had sat in the room the receptionist said no, no refund! After much talking of the 70,000 COP we were given back 20,000 COP, but saying as it was only 4pm she probably re-rented the room anyway and never lost a penny. So although inexpensive Hotel Marlin really is a saving too far to stay here.

  • Stayed: March 2010, travelled with friends
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Thank byrno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmarlincartagena, Director General at Hotel Marlin, responded to this reviewResponded 7 May 2014
Google Translation

Estimado Huésped, mi nombre es Lorcy Florez Anaya administradora del HOTEL MARLIN primero que todo quiero agradecerle por quedarse con nosotros,ofrecemos disculpas por las incomodidades generadas durante su estadía, por lo que se tomaran inmediatamente los correctivos con el fin de brindar una mejor calidad de servicio,nuestros huéspedes son muy importante para nosotros, agradecemos sus comentarios y sugerencias para mejorar la calidad y el servicio del hotel

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