I got to say this service lived up to my expectations. I spoke with Dhruv a few months before the trip and he was super attentive/helpful. Anytime I texted, he would respond and he literally took care of everything. When I got to Cartagena, I met our coordinator Sam who was the best. He gave us tips on what to do and he made sure the whole bachelor party went smoothly which I was worried about given we are a group of 9. Both Dhruv and Sam get 5 stars and anyone using this service should request them. In terms of Cartagena, its an amazing city with an awesome culture. I highly recommend checking out all their nice restaurants, Dhruv can suggest them. You should definitely do a boat tour and head to Cholon. That was the best day of the trip. I will definitely recommend them to friends. You are in safe hands.