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Reviewed 14 September 2018

I arrived late and was greeted by Victor who not only checked me in but assisted with all my questions about my travels for the next day. Jesus at check out couldn’t have been more helpful or solicitous as he arranged a wonderful driver and everyone who helped me, including Rosa who made a great latte made me want to move to Colombia.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karla E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer815433, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 18 September 2018

Dear Mrs. 503karlae.

Greetings from the Four Points by Sheraton Cali hotel.

Thank you for taking the time to evaluate our services and share your
comments about your stay with us

We are happy to know that the attention of victor, jesus, rose and his stay with us were to his liking, his comments raised our spirit and motivate us to continue providing the best service every day.

Sincerely,
Yubiza Nieto Leon
General Manager
Hotel Four Points By Sheraton Cali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

Everything was excellent. This is the best place to stay in Cali! The breakfast was perfect, spa and ammenities excellent, room, location, and staff all 10 stars! Stay here to enhance your trip/visit!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Desertfoxmd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer815433, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 17 September 2018

Dear Mr. DesertFoxmd1

Greetings from hotel Four Points by Sheraton Cali.

Thank you for taking the time to evaluate our service and for your sincere recommendation to other travelers. We are happy to hear about your wonderful experience at our hotel.

Once Again thank you to write us and we hope to see you soon.

Sincerely

Yubiza Nieto Leon
General Manager

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Reviewed 2 September 2018

I got a recommendation from the Brazilian Mission, and is not my Hotel of choice, but I got really impressed. The Hotel has a great location, and all the services are really good. I have not used the restaurant, but everything else was really great.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank DavidMarcelLevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yamileth B, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 5 September 2018

Dear DavidMarcelLevy

We received your comments through Tripavisor and it is our pleasure to inform us about your experience at our hotel. Thank you for taking the time to write about our locations and facilities, we are always looking for ways to improve our service, we are happy to have met your expectations and hope to see you again.

Sincerely

Yubiza Nieto Leon
General Manager

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Reviewed 20 August 2018

After a horrible experience in another hotel, This should have been my initial choice. I checked in and they provided the great service I was expecting. The room was a breath of fresh air, what I expect from a Sheraton.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Gpa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yamileth B, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 23 August 2018
Google Translation

Respetado(a) señor(a) Gpa G

Reciba un cordial saludo del hotel Four Points by Sheraton Cali.

Sus maravillosos comentarios son halagadores porque todo el tiempo estamos buscando formas de crear experiencias memorables en nuestros clientes y por supuesto con gente feliz, nos alegra saber que hemos dejado huella en su memoria.

Gracias por tomar el tiempo para evaluar nuestro servicio y darnos una calificación perfecta, esperamos pronto a su regreso.

Cordialmente,
Yubiza Nieto Leon
Gerente General



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Reviewed 5 July 2018

Just a friendly reminder when people get their laundry done they charge a fortune to do your laundry. Never again other than them charging around 125$ for 2 little bags of laundry everything else was great.

Date of stay: June 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fearless456539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, General Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 7 July 2018

Dear Sir.

Greetings from the Four Points by Sheraton Cali hotel.

Thank you for taking the time to evaluate our services and for your honest two-star rating.

We have shared your valuable suggestion about laundry prices with our housekeeper to improve our services. We sincerely apologize for the inconvenience this could have caused.

On the other hand, we are pleased to know that everything else was excellent, it motivates us to provide a better service every day.


We thank you very much and we look forward to your return soon.

Sincerely,
Yubiza Nieto
General Manager
Four Points Hotel by Sheraton Cali

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