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All reviews huge bathroom great hotel and location service personnel staff was very friendly and helpful es renovation pillows
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Reviewed 21 April 2016 via mobile

To start this review off... This hotel has excellent customer service, the staff is very attentive and friendly and will accommodate you. The hotel is also located in the center of Cali. Only thing I suggest is that they update their gym & change up their daily breakfast buffet a bit.

Date of stay: April 2016
Trip type: Travelled with friends
Thank andreaurrutia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia B, Coordinadora Gestion de la Calidad at Torre De Cali Plaza Hotel, responded to this reviewResponded 22 April 2016

Dear guest.

Friendly greeting.

TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us opportunities to improve our services.

Our hotel appreciates your information because it allows us to improve continuously, and give our best service to our clients and guests.

We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

Claudia Nataly Becerra C.
Quality Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016 via mobile

This hotel is center right in the middle of Cali, the view from the mountains are magnificent, the attention from the staff is great, if you need whatever that is, just ask the staff, they will get it for you.

Date of stay: August 2015
Trip type: Travelled with friends
Thank luisa902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia B, Coordinadora Sistema de Gestion de la Calidad at Torre De Cali Plaza Hotel, responded to this reviewResponded 4 April 2016

Dear Guest,

Friendly greeting.

TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us opportunities to improve our services.

Our hotel appreciates your information because it allows us to improve continuously, and give our best service to our clients and guests.

We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

Claudia Nataly Becerra C.
Quality Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2016

, The room was first class, I PLAN TO RETURN TO THIS HOTEL, The staff let us take photos from the roof 360 view Cail. We liked most all they had to offer, at night the view from the room is very nice. Price was fair.

Room tip: Get a local person to book the room price Much better.
Date of stay: June 2015
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank SScottjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia B, Coordinadora Sistema de Gestion de la Calidad at Torre De Cali Plaza Hotel, responded to this reviewResponded 4 April 2016

Dear Guest,

Friendly greeting.

TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us opportunities to improve our services.

Our hotel appreciates your opinions because it allows us to improve continuously, and give our best service to our clients and guests.

We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

Claudia Nataly Becerra C.
Quality Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2016

I have been to this hotel in march 2015, staff very good friendly and helpful
but the problem is the lift only 2 for all the tower so you may loose your time waiting for it; second point the noise!! , the hotel is poorly insulated the street is very noisy , so each car is playing their music loudly you will hear it or on this other side will be the café with the music till 1PM
the breakfast is a buffet , they will do omelette scramble eggs of your choice the
otherwise great place
free wifi working quite well
if you take a cab from the airport il will cost you arround 15 - 17 usd for 40 MN trip so not very expensive

if you want to move in the town you have the station in 50 m , you can buy the card for arround 5 usd and credit it for the trip you want to don't take a cab lot of bus very cheap go every where

Room tip: ask for a room over level 12 and not a room on avenida uribe because the are some bars with lot of music
Date of stay: March 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Estelle-geek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia B, Claudia Nataly Becerra C. Quality Coordinator Torre de Cali Plaza Hotel. at Torre De Cali Plaza Hotel, responded to this reviewResponded 14 January 2016

Dera Guest.

Friendly greeting.

TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us opportunities to improve our services.

Your complaint was studied and analyzed for Quality department; we ask for excuses for the street noisy but this situation is dificult control by a lot of cars outside our hotel, however our hotel appreciates your information because it allows us to improve continuously, and give our best service to our clients and guests.

We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

Claudia Nataly Becerra C.
Quality Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2016

I was in this hotel for new year in this hotel . the new year party was a rip off they said was buffet and group of salsa will play all night .
The famous buffet was open for 1h and the orquesta plays only1hand 30 min . Shame on you guys i will pass the msg to everyone i know about your hotel .

You have a lot of work to do ..

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank ricard0pint0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia B, Claudia Nataly Becerra C. at Torre De Cali Plaza Hotel, responded to this reviewResponded 14 January 2016

Dear guest.

Friendly greeting.

TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us opportunities to improve our services.

we ask for excuses if you felt bad attended in our New Year party , we will take correctives related to this situation.

Our hotel appreciates your information because it allows us to improve continuously, and give our best service to our clients and guests.

We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

Claudia Nataly Becerra C.
Quality Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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