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All reviews shopping mall nice mall rooms are clean and spacious the hotel staff breakfast buffet living room an excellent hotel movie theaters easy access business travel hotel restaurant staying at this hotel beautiful city the entire staff open air chipichape gym
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Reviewed 10 September 2017 via mobile

It seems that each room is really a suite as you enter the small living room followed by a bathroom and a very big bedroom. There are two TVs and ample space in the wardrobe for your clothing.

As taxis are terribly inexpensive, you can get to the city centre for perhaps US$5-6 and even less.

I found the staff, in general, to be excellent. Alexander O. Was extremely helpful on every single occasion that we needed assistance. Brysn was also very helpful. I had some issues to discuss with the manager and both Diego and Jhon very understanding and receptive of my comments.

Unfortunately, Luis, who attended to me when arriving was not helpful at all, and in fact I had to ask for the manager in order to get a room earlier than isual check in because I had travelled over 24 hours. I telephoned some days before and naturally could not be guaranteed a room would be available that early prior to check in but Luis seemed not to care. Night before I checked out, I wanted to check out early and saw Stephany Who checked everything and said I was fine. In the morning, when I went to hand in the room keys, it was Luis again and he made life difficult by calling someone to check the minibar despite my having assured him nothing had been taken. This left me with an obviously bad taste.

The other negatives of the hotel was that the pool was opened between 10am and 6 pm and closed on Monday's and obviously the hours are unacceptable to many business people or even tourists who often swim prior to breakfast or perhaps after work unfortunately the pool would be vlosed. Jhon, one of the managers assured me this will be corrected as they are looking to employ a new lifeguard as soon as possible!

Also, the walls are quite thin as I could hear a telephone conversation 5:30 AM to 6:15 Am one mirning and two nights later, I could hear a couple talking from 1am to about 2 am. Thus, it's not the best if you're a light sleeper.

Between 9 and 11 AM, apparently a hotel staff member comes in to check the room to see if the guest has left or not because there have been times that guests have absconded without paying. Unfortunately, a person knocked on my door at 9am and did not hear me ask who is it and came in and I wss not expecting visitors!! Could be awkward!!

On the positive side, most of the staff are exceptionally kind and professional and I found accomodation with breakfast to be extremely reasonable in price. The breakfast was above average and again the service was excellent.

The Hotel is part of a very large shopping complex in which you can find just about anything you desire!!

Date of stay: August 2017
Trip type: Travelled as a couple
Thank PeteArgentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serv_ClienteSpiwak, Coord. Servicio al Cliente at Hotel Spiwak Chipichape Cali, responded to this reviewResponded 12 September 2017

Dear Mr. Peter

Greetings from Hotel Spiwak Chipichape Cali.

In the first place, we would like to thank you for taking the time to share your opinion with us; for the Hotel the number one priority is to fulfill our guests expectations and your review is a key factor because it allows us to identify areas of our service that need of a special attention.

We are glad to hear you enjoyed your stay with us and that you especially appreciate our privileged location inside of one of the best malls in the city, our facilities, the service provided by our staff, as well as our breakfast buffet.

On the other hand, we kindly let you know that we have taken note of your suggestion, and we are working to generate strategies in agreement with the mall to improve this situation.

At Hotel Spiwak Chipichape Cali we strive to provide an excellent service so that everyone who visit us can have an amazing experience from the start straight to the end; therefore, comments like yours motivate us to continue working harder day by day so that we can become the number one Hotel in the city.

We thank you for choosing us and we really appreciate the time you took to share your review on Tripadvisor.

We look forward to have you back soon.

Best regards,

Diana Carolina Murillo
Guest Relations Manager
servicioalcliente@spiwak.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

I recently visited Spiwak at Chipichape which is a hotel connected to a mall in Cali, Colombia. First the location is not that far from the airport and the surrounding area seems quite tranquil. My suite was flawless and included an outside sitting area with a personal jacuzzi.
The bar and restaurants are great and the fact it is directly connected to a beautiful indoor/outdoor mall is quite impressive. The staff was pleasant and communicated clearly. The room was free of carpeting which I think is really a plus in tropical environments. The room felt very fresh and clean. I also loved the fact that the bedroom was its own area and I could close off half the suite to drown out any noise.
If you are in the area I highly recommend staying here. I also want to note and thank them for supporting athletes with disabilities. There were many of these professional athletes staying at the location and was very glad to see how accesible the area was. Athletes from all over the world overcoming physical challenges is always inspiring and I thank anyone who helps support folks with these challenges. Athlete or not, accessibility is important.

Attached is a photo of the private area attached to my room.

Date of stay: August 2017
Trip type: Travelled on business
Thank Ssstuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serv_ClienteSpiwak, Coord. Servicio al Cliente at Hotel Spiwak Chipichape Cali, responded to this reviewResponded 31 August 2017

Dear Guest:

Greetings from Hotel Spiwak Chipichape Cali.

In the first place, we would like to thank you for taking the time to share your opinion with us; for the Hotel the number one priority is to fulfill our guests expectations and your review is a key factor because it allows us to identify areas of our service that need of a special attention.

We are glad to hear you enjoyed your stay with us and that you especially appreciate the service provided by our staff .

At Hotel Spiwak Chipichape Cali we strive to provide an excellent service so that everyone who visit us can have an amazing experience from the start straight to the end; therefore, comments like yours motivate us to continue working harder day by day so that we can become the number one Hotel in the city.

We thank you for choosing us and we really appreciate the time you took to share your review on Tripadvisor.

We look forward to have you back soon.

Best regards,

Diana Carolina Murillo
Guest Relations Manager
servicioalcliente@spiwak.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

Spacious rooms, lovely staff, clean, classy. You can enjoy views of the hills surrounding the city. There is plenty of open air and sunlight through the hotel, a nice pool, and the proximity of the mall is very convenient.

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serv_ClienteSpiwak, Coord. Servicio al Cliente at Hotel Spiwak Chipichape Cali, responded to this reviewResponded 31 August 2017

Dear Mr. Patrick

We sincerely thank you for taking the time to review our hotel based on the experience you had with us. We are very glad to hear that you very much enjoyed our services and facilities.

At the Hotel Spiwak Chipichape Cali we strive to provide the best services to every single person that visit us; and thanks to your amazing comments, we know we are a little closer to providing a flawless experience so that we become the number one choice for travelers.

Again, thank you very much for your time and look forward to having you back with us soon.

Best regards,

Diana Carolina Murillo
Guest Relations Manager
servicioalcliente@spiwak.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

The day of checkout I received 4 calls from the reception between 12 pm and 12:30 pm demanding that I had to do the checkout at 1 pm. I felt pressured by the hotel even when a I did the check out, the staff was very rude during their procedure.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank R3989RVsergiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serv_ClienteSpiwak, Coord. Servicio al Cliente at Hotel Spiwak Chipichape Cali, responded to this reviewResponded 3 August 2017
Google Translation

Estimado Sr. Sergio

Reciba un cordial saludo

En primera instancia queremos agradecerle por compartir con nosotros su valiosa opinión.

Reciba un cordial saludo de parte del Hotel Spiwak Chipichape Cali y nuestras más sinceras disculpas por los inconvenientes presentados.

Queremos decirle que comprendemos el malestar generado con esta situación y por tanto su disgusto, sin embargo, para nosotros es muy importante aclararle que este hecho se debió a un error de comunicación por parte de la compañía que solicitó su reservación al no informarle que el late check out solicitado y autorizado por ellos se había otorgado a uno de sus compañeros, por lo que nosotros procedimos a llamarlo y notificarle dicha información.

Esperamos tenerlo nuevamente en el Hotel Spiwak Chipichape Cali.

Cordialmente

Diana Carolina Murillo
Coordinadora Servicio al Cliente
servicioalcliente@spiwak.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

I wish my wife and I would have stayed longer and experience everything the hotel had to offer. The front desk was very friendly and quick as well as the bell men were very helpful with our luggage. It has a mall access which makes it great for a nice walk at night and the buffet for breakfast is great as well. I would definitely come back next time I'm in Cali.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rbazan127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Serv_ClienteSpiwak, Coord. Servicio al Cliente at Hotel Spiwak Chipichape Cali, responded to this reviewResponded 25 July 2017

Dear Mr. Bazan

It is an honor for hotel Spiwak Chipichape Cali, to have served you as our guest. Thanks for letting us know your positive comments about your stay.

We appreciate so much your wonderful comments about our friendly staff and our breakfast, which is recognized for the excellent quality of all the options you can find on there.

¡Thank you to highlight our excellent location attached to the shopping mall!

Finally, We are very pleased to have fulfilled your expectations, and we hope to have you back on your next visit to Cali, so you can enjoy all the excellent services that Spiwak Hotel can offer you.

Best Regards,

Diana Carolina Murillo
Guest Relations Manager
servicioalcliente@spiwak.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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