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Reviews (2,523)
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1,684
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All reviewscafe zhorizon clubacross the riverirish barbars and restaurantsriver viewlobby loungeconcierge staffsichuan restaurantgreat facilitiesexcellent hotelroom was spaciousduty managerhigh floorpanda reservefitness centerbreakfast buffet
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Reviewed 4 weeks ago via mobile

I stayed in shangrila hotel in chengdu from June 21 to July 11th. During the stay I really enjoyed the breakfast and dinner at Z CAFE. There are lots of choices for food and service is great. The manager of Z CAFE Isabella ( MS Zhang) does a great job listening to the guests’s suggestions and providing thoughtful assistance to guests. Definitely will go there again!

Stayed: June 2018, travelled solo
Thank Iris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear IriscL12, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our services with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 4 weeks ago via mobile

Shangri-La hotel is beautiful and located in a very charming area with easy access to many parts of the city of Chengdu including the train station. The staff is very attentive and helpful. Had a great experience touring the sites with the help of the concierge staff checking train schedules, purchasing tickets etc. Jeff wang the concierge leader went as far as writing a few sentences in Chinese/English in a piece of paper to take with me on my travels. Thank you Jeff you really made my visit even more special.
TFW

Stayed: June 2018, travelled solo
Thank want2g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear want2g, thanks for your sharing with us and we are glad to receive your encouraging comments towards our team, especially the Concierge team and Jeff in particular. We will strive to deliver the legendary Shangri-La experience and make sure your next visit remains memorable.

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Reviewed 11 July 2018 via mobile

I and a bunch of my colleagues from Nottingham Business School (UK) visited this amazing hotel in July 2018. We all had fantastic experience here. Particularly the Horizon Club on floor 36, were all amazing, very professional, friendly and supportive. Our special thanks and gratitudes go to Yvonne, Carols, Amie, Vera, Danney, Tina, Elena and Dorothy. Yvonne was particularly very good and warm in her attitude and service to us all.

Stayed: July 2018, travelled on business
Review collected in partnership with 单个酒店
Thank habdo1501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear habdo1501, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed the stay with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 9 July 2018 via mobile

Staff was very helpful and were fluent in English. Cleanliness and room service is great. And best part was Concierge service who catered to every need. Kudos to Tyler and Jerry.. Hotel is perfectly located with great paths to park.

Stayed: July 2018, travelled on business
1  Thank Varun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 10 July 2018

DearVarun S, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 3 July 2018

Probably one of the best hotels you can find in Chengdu. Although it cannot compare to top-class hotels around the world, Shangri-La does not disappoint with its Chengdu iteration. Despite some hitches here and there - service is not entirely smooth - the staff really do try their best to deliver premium service. One good point is that some of them speak English, something which cannot be taken for granted when it comes to hotels in China.

Breakfast is sumptuous, and the local dishes such as dan dan mian are prepared well. The gym is also spacious and well furnished. One slightly disappointing thing is that there are no areas to do some shopping around the hotel, with the nearest being at least 10 to 15 minutes walk away.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank colourofthewind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 4 July 2018

Dear colourofthewind, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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