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All reviewsgerman beerbusiness tripexecutive floorthe air conditioningwithin walking distancemodern bathroomenglish languagenice breakfastenjoyable stayclose to the airportbeautiful hotelshort staythe club loungetaxichinarenovationconcierge
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Reviewed 1 November 2016

The Kempinski is located only a 15minutes drive from the airport, so perfect if you have to stay for a nigth between 2 fligths in Chengdu. They offer a very reliable transport service in a comfortable BMW 7er series. I stayed in a corner suite which was spacious and had a kitchen with a soft drinks free of charge. I liked that. The service was very good and the room clean. Outstanding is the breakfast buffet, it is one of the best buffets I ever had, with all kind of choice from all over the world,
The hotel also has a German restaurant, which migth be an alternative after a longer stay in China, but I didn´t tried it.

Check in check out very efficient, the staff spoke excellent English.

Also the rooms are not new , all well maintained and I certainly can highly recommend this hotel. And don´t miss breakfast !

Room Tip: Corner suites are spacious with a Kitchen and are very quiet
  • Stayed: October 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bert992016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this reviewResponded 4 November 2016

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments about the breakfast and service were well received by our entire team.
In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2017 which will display our product in a new fashion.
Should your travels bring you back to Chengdu we would be delighted to be your hosts again here with us at the Kempinski Chengdu. Axel Bethke, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016

Back in Chengdu - back at the Kempinski in Chengdu and again very pleasant.
The staff is always accommodating and caring going the extra mile. The hotel in general appears a bit tired but the General Manager told us about the upcoming renovation which sounds exciting.
The food in the Chinese restaurant was delicious and afterwards we enjoyed a fresh brewed beer at the micro-brewery restaurants garden outside.
The spa has a large pool which I really like a lot for a morning swim.
The Kempinski is my choice in Chengdu.

  • Stayed: September 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank aroundtheworldtours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this reviewResponded 17 October 2016

Dear Guest, we are excited about your feedback provided in line with your recent stay here at the Kempinski Hotel Chengdu.
We shared already your comments about our Chinese restaurant harmony and the microbrewery Paulaner with our teams. It is of course a pleasure to understand that you are a returning guest to our property and we appreciate your loyalty very much.
We would be honored to host you again during your next stay in Chengdu and remain at your disposal. Axel Bethke, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016 via mobile

Enjoyed my three night stay here. The staff were so friendly and welcoming. On the second morning the dining room staff could remember our room number and our drink preferences. Just one of many examples of being made to feel like a special guest. The concierge ladies were fantastic too, going the extra mile to help out with a pre booked tour that went wrong. Our booking included two breakfasts, but on the third morning they gave us bags with a very generous packed breakfast for our 6am departure for the airport, and there was no charge.

Food was generally good too. The Dim Sum lunch in the (Harmony?) restaurant was fantastic value at Y78pp. We ordered 4 dishes each and enjoyed them all. Ate the evening buffet once in the main restaurant, and that was good too. We were lucky to pick the night they had a Sechuan street food theme, so we tried loads of stuff all cooked individually for us. A noodle dish, a congee/broth based dish and Sechuan hot pot were highlights. Not sure who enjoyed the latter the most, us or the staff - they took great delight in watching our reaction to what they described as 'a little spicy'.

A really memorable visit. I'll remember the Kempinski as one of the best hotels I've stayed in.

Stayed: October 2016, travelled as a couple
Thank CL8N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this reviewResponded 10 October 2016

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments were well received by our entire team.
We are happy that you took advantage to enjoy the local food and of course that you “survived” the hot pot experience.
Should your travels bring you back to Chengdu we would be delighted to host you again for the second part of a Kempinski Chengdu experience. Axel Bethke, General Manager

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Reviewed 26 September 2016 via mobile

We had a bit problem when checking (as booking was made via travel agent) but got it sorted out within 20 min. The room itself is of decent size (by European standard) with desk and sofa chair & stool, and has all the amenities in the bathroom. Worth mentioning is that we chose a room-only rate and bought our breakfast in the deli on ground floor of the hotel (can also put the bill to the room)which only cost us a fraction of price we would have paid for a full breakfast. Overall a delightful stay and easy access to everywhere by taxi (taxi in Chengdu is very cheap!)

Stayed: September 2016, travelled as a couple
Thank Phoebe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this reviewResponded 2 October 2016

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are delighted that you enjoyed your stay with us and shared your positive comments with our team. In regards to the breakfast buffet it always depends on the individual breakfast favorites whether to take the full buffet or like you did enjoy a selection at our Kempi Deli. We are happy that you took advantage of our offerings. In regards to the hotel facilities please be informed that we are planning a major hotel renovation soon, which will display our product in a new fashion. We would be honored to host you again upon your next visit to Chengdu and remain at your disposal. Axel Bethke, General Manager

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Reviewed 23 September 2016 via mobile

We loved staying in this hotel. The rooms are clean and the service was excellent. We especially enjoyed the breakfast, good quality and variety. We were lucky that in the week we stayed there was the Oktoberfest in their german restaurant. Great atmosphere with lively german band, authentic german food plus they brew their own beer!

Stayed: September 2016, travelled with friends
Thank DirkDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this reviewResponded 27 September 2016

Dear guest, it is a pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us.
We are excited that you enjoyed our product and services and we shared your compliments with the team. The Oktoberfest is indeed a highlight at our Paulaner restaurant and it is a nice coincidence that you stayed with us during this time.
Should your travel plans bring you back to Chengdu we would be delighted to be your hosts again here at the Kempinski Hotel Chengdu. Axel Bethke, General Manager

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