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Reviews (175)
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Reviewed 2 June 2018

Good service, and good in room service menu, with plenty of food choices and not expensive. If you arrive at night and wanted some food in your room, you can order. The room was nice and good for the night rest.

  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Jollyshandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieFanSF, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 4 June 2018

Dear guest, thank you for choosing our hotel. We are so pleased to hear you enjoyed your stay with us. Looking forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile

Crowne Plaza Chengdu West:
Starting from airport, The local taxi fare from airport to here will cost about RMB50 as taxi needs to charge 50% more when it enters this area (Pi Xian) where it’s different from the airport (Shuang Liu). As a result, the taxi can’t take passenger from this area back to airport (Shuang Liu). About 30-40mins ride.
Upon arrival, The lobby is very beautiful with a high open ceiling and check in is fast. There’s welcome drinks near the counter which is simple and nice. The room is big and there’s a round table instead of the usual straight ones... lots of tv channels but some channel signal are not so clear. The bathroom is big with a tub and standing shower, and there’s lots of space.
The bed is comfy but the blanket down seems to be polyester which is very warm even if I turn the aircon temp down. On 1st night, I woke up a few times to try to control the aircon down to a lower temp. The 2nd night was better so maybe just need to get used to polyester blanket.
Breakfast spread is good and lots of choice. There’s noodle and sushi counter so good spread. Mostly business traveler I see so suggestion that hotel may want to stream TV business channel. Outside the hotel there’s some good food outlet and even a McDonald about 200m away along HuiChuan street if u want to walk.
There’s a good gym and indoor pool that can be used. Spa pricing is a bit steep I feel but the facilities looks very well touched up.
The bar has a pool table but it’s quite empty when I was there.
I checked out the Holiday Inn next door as both hotels are linked and this hotel beats it in Ambiences and layout. Overall, can’t beat the good price level of less than RMB$650 per night. I will come again.

Stayed: May 2018, travelled on business
Thank AIK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieFanSF, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 16 May 2018

Dear guest, thank you for choosing Crowne Plaza Chengdu West and thank you so much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us. Looking forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

Hotel doesn’t care about guests thoughts. Management always hides in office and asks new staff to take care of guests complaints and suggestions.
They say they value top tier IHG club members but their actions don’t match what they say.
Hotel facilities are top of the notch but at the end of the day it’s the service that counts.
Unfortunately, front office staff are poorly trained to communicate with guests, instead of showing sympathy and compassion, their only response is trying to avoid responsibility. I mean for motel standards, there’s nothing to complain, but for an international brand icon, they need serious improvements. A lot of IHG properties do not upgrade their Spire members to suites, I had no problem. But upon communicating with front office staff of this particular property, i can feel there’s no training, they just wouldn’t listen to you and keep memorizing their standard lines.
For people who want to experience what a CP in China feels like, it’s not a bad choice. But for business travelers especially those with high membership expectations, avoid this property.

Stayed: April 2018, travelled on business
Thank Gong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, 公关经理 at Crowne Plaza Chengdu West, responded to this reviewResponded 20 April 2018

Dear guest, thank you for choosing Crowne Plaza Chengdu West and your recognition of our facilities. We feel sorry that two steps upgrade to Club Room, which was the best we could do, did not meet your expectations and we do appreciate your kind understanding of our standard and hotel occupancy. Please believe that guest’s satisfactory is always our priority. Wish you a good day.

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Reviewed 4 December 2017

Booked for 8 nights for our sons wedding,pleasant staff,clean,spacious rooms.
Breakfast was excellent,indoor pool was fine apart from an odd odour and having to wear a swimming cap!
Close to Walmart and local shopping centre with plenty of restaurants to choose from.
Transport via subway close and simple to get to Global Centre for an amazing day of shopping and entertainment.

Stayed: November 2017, travelled with family
Thank dinogc2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 6 December 2017

Dear guest, thank you for taking your time to share your valuable comments with us, at the same time, wish your son a happy marriage. Swimming pool cap is required in the pool for health and cleanliness concern which is kind of rules locally. Wish you a good day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017 via mobile

Hotel is well managed, it’s team well trained, staffs highly motivated and facility well maintained, definitely in a upward development, since it’s opening few years ago.
Always standing up and greeting with a smile, upon a guest approaching, staffs are extremely friendly and helpful. Club fulfills its promise.
Chinese restaurant offers very good Sichuan food , while the coffee shop a lavish buffet.
Gym and pool are great, well maintained and equipped. Only men’s locker room seems to be poorly organized, offering not best impression.
This is the best business hotel in the west side of the city. Too many noisy tour groups would not help.
I hope that the management can keep the today’s positive trend for many coming years.

Stayed: December 2017, travelled on business
Thank taoist_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
成都高新皇冠假日酒店, Public Relations Manager at Crowne Plaza Chengdu West, responded to this reviewResponded 4 December 2017

Dear guest, thank you so much for your review of our hotel. We are so pleased to hear you enjoyed most of your stay with us. We are truly sorry for the imperfect facts you mentioned in locker and tour groups, on which we will surely put more efforts in management. We hope you will visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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