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Reviews (565)
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All reviewswashing machinetianfu squarerice cookermassage roomfull kitchenkitchen areabedroom suitehome away from homecarrefour supermarketdining tablegreat view of the cityswimming poolexcellent stayshopping mallsteam roomrooms are spaciouslast stop
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Reviewed 4 weeks ago via mobile

We stayed here for a couple nights during a stopover in Chengdu to see pandas. The hotel is attached to a mall with high end brands like Prada and Louis Vuitton. They offer free bicycle rentals , which was helpful when we wanted to ride to grab a quick bite to eat as taxis are hard to find in this city. A big pro was that we had a washer dryer in our room, which was so great to have during our month long vacation. Unfortunately, the WiFi service was really slow. Overall, it was a good hotel and would recommend.

Stayed: July 2018, travelled as a couple
Thank saba l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, General Manager at Fraser Suites Chengdu, responded to this reviewResponded 3 weeks ago

Dear Saba I,
Thank you so much for your staying with us at Fraser Suites Chengdu. We are pleased to hear that you are content with our service and room with equipment and facilties. Wi-Fi as you told us is really slow to be improved as soon as possible. We do hope you would be gratified with speed of wi-fi for next return.

Your Sincerely
Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I stayed at the Fraser Suites Chengdu in July, it was a work trip.

This is a new high rise development in the city center of Chengdu:
- Apartments come from studio to 1,2,3 bedrooms with kitchenette. Very useful for families (esp with young kids) on vacation
- well apportioned rooms with modern amenities, wifi works perfectly!
- very clean and I love the Malin+Goetz toiletries supplied
- breakfast buffet spread is extensive / good options
- Yanlord Shopping Mall is just adjacent to the complex, and if you are a coffee lover, there is a coffee joint at the hotel lobby area

Hotel room rates are reasonable for what you get. I'd recommend this place.

Stayed: July 2018, travelled on business
Thank Joannayeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, General Manager at Fraser Suites Chengdu, responded to this reviewResponded 3 weeks ago

DearJoannayeo,
Thank you so much for your review on your great stay experience. The exellent services and perfect room with falicility makes your business trip being fabulous and enjoyful. We all are looking forward to your next visit of whatever you are going to travel or get back to Chengdu such as business trip.

Your Sincerely,
Reginald Wang

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Reviewed 5 July 2018

Wife and I were here for 3 nights in June.

What a fantastic hotel/apartment! From the airport, it was a breeze to get to via subway. You can't go wrong with this place.

Our check in process was simple and easy. Our room was clean, modern, and comfortable. We had a great view of the city from our room also. Wifi worked great throughout our stay even without VPN, we were surprised that we can access all our usual websites. There was a washer/dryer in the room, which we fully taken advantage of twice. We didn't want to leave Chengdu because of this place.

We were able to use the subway and buses to visit all the Chengdu Attractions ourselves, which saved us a whole lot of money. There was a giant Carrefour supermarket right across the street. Leshan and Meishan were just a bullet train ride away. There were lots of food options in the central shopping district of Chunxi Road which was 2 blocks away. Breakfast was fantastic at this hotel, so many options you will be able to find something that you like for sure.

Overall we had 3 great nights here and we will be back.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, General Manager at Fraser Suites Chengdu, responded to this reviewResponded 9 July 2018

Dear Frank L,,

Thanks for staying with us in Chengdu. We are so happy you had a great stay experience with visiting much more attraction around Chengdu, it really made you convenience and thank you for your vote of confidence. Love to have you back again in the near future should you travels bring you to Chengdu again.

Your Sincerely,
Reginald Wang

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Reviewed 3 July 2018 via mobile

My husband and I stayed a total of 5 nights while visiting Chengdu. We were pleased with the room, amenities and service. The bed was comfortable and it was wonderful having a washer/dryer in the room. The views were great from our room. We used the gym daily, the pool and the buffet breakfast was included in the price of our room. The breakfast had lots of options including pastries, fruit, eggs, dumplings and other hot meat/veggie dishes. We even ate dinner at the hotel one night due to very poor weather and although it was not mind blowing it was fine. I’d recommend the Dan Dan noodles.

The service at the front desk is a bit slow. It seems like they are always busy. They will call a taxi for you but plan your time me accordingly it is not a quick process.

All-in-all I would be happy to stay at this hotel again.

Stayed: July 2018, travelled as a couple
Thank HoneyDelunatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, General Manager at Fraser Suites Chengdu, responded to this reviewResponded 4 July 2018

Dear HoneyDelunatic,

Thank you so much for taking the time to let us know of your stay experience. We are so happy you has a great stay. Thanks also for your vote of confidence and recomending the Dan Dan noodle.The bit of slow services of front desk has noted. We will continue improving to meet up guest's expectation. Hope to see you again soon.

Sincerely,
Reginald Wang

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Reviewed 30 June 2018 via mobile

We chose Fraser for its convenient location and in room laundry. We had the deluxe two bedroom apartment, very roomy, comfortable. Great breakfast selections. Washer works well. However dryer does not have exhaust and has to be emptied of the condensed water manually frequently, still it took several hours to dry clothes, not happy with that.

Stayed: June 2018, travelled with family
Thank Gao33wy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, General Manager at Fraser Suites Chengdu, responded to this reviewResponded 2 July 2018

Dear Gao33wy,

Thank you so much for your comments on your recent stay at Fraser Suites Chengdu. We appreciate you taking the time to inform us about dryer slow for sure and will do all we can to improve this. It's comments like yours that will enable us to do better and to provide the services our guests have come to expect.

We do hope to have you with us again should your travels bring you to Fraser Suites Chengdu.

Sincerely,
Reginald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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