Just returned from a 30 day trip in China. Fraser Suites Chengdu has been, by far, the best hotel experience of the whole trip.
Booked 3 nights throught their website, got better rates than Agoda and Booking.com.
We had our Jiuzhaigou-Chengdu flight (Hainan Airlines) scheduled to depart at 5 pm. Delayed with no further explanations until 5 hours later, our flight was finally cancelled. The whole plane´s passengers were taken to the worst hotel I have ever seen in my life, carried our luggage 4 floors climbing stairs (no elevators, no heating, freezeng cold). I sat on a filthy bed, and called Fraser Suites telling them I was not going to show up and use the hotel that night. The receptionist told me that my reservation rate did not allow "no show" cancelations, which is perfectly reasonable, and asked if I wanted to keep the rest of my reservation, (I did want to). 3 minutes later, my mobile phone rang, it was her again, she said I just spoke to the manager, and told him your case, and our manager just cancelled your reservation for today (!!!), but if you do not show up tomorrow, he will not be able to help you.
I was so touched that almost cried!!! It is not just the money... I was still shocked within an awful situation, and such nice behavior changed my mood, it was heartwarming.
Next day negotiated a taxi, and finally got to Chengdu.
The apartment is HUGE, brand new, every detail is impeccable, everyone is eager to please,
we stayed in a 2-2, 36th floor. The kitchen was amazing! (check my photos), fantastic beds, hube marble bathrooms with "rain" showers... everythings exceeded our expectations.
Breakfast very good and healthly, lots of fresh fruits and steamed veggies (instead of stir-fried), ample choice of western and chinese delicacies.
Fraser Suites Chengdu, you are the best of China!!!
- Official Description (provided by the hotel):
- Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more less
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