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“Top notch property, heartwarming management”

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Fraser Suites Chengdu
Ranked #5 of 2,686 Hotels in Chengdu
Certificate of Excellence
Cordoba, Argentina
Level 6 Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Top notch property, heartwarming management”
Reviewed 21 May 2012

Just returned from a 30 day trip in China. Fraser Suites Chengdu has been, by far, the best hotel experience of the whole trip.
Booked 3 nights throught their website, got better rates than Agoda and Booking.com.
We had our Jiuzhaigou-Chengdu flight (Hainan Airlines) scheduled to depart at 5 pm. Delayed with no further explanations until 5 hours later, our flight was finally cancelled. The whole plane´s passengers were taken to the worst hotel I have ever seen in my life, carried our luggage 4 floors climbing stairs (no elevators, no heating, freezeng cold). I sat on a filthy bed, and called Fraser Suites telling them I was not going to show up and use the hotel that night. The receptionist told me that my reservation rate did not allow "no show" cancelations, which is perfectly reasonable, and asked if I wanted to keep the rest of my reservation, (I did want to). 3 minutes later, my mobile phone rang, it was her again, she said I just spoke to the manager, and told him your case, and our manager just cancelled your reservation for today (!!!), but if you do not show up tomorrow, he will not be able to help you.
I was so touched that almost cried!!! It is not just the money... I was still shocked within an awful situation, and such nice behavior changed my mood, it was heartwarming.
Next day negotiated a taxi, and finally got to Chengdu.
The apartment is HUGE, brand new, every detail is impeccable, everyone is eager to please,
we stayed in a 2-2, 36th floor. The kitchen was amazing! (check my photos), fantastic beds, hube marble bathrooms with "rain" showers... everythings exceeded our expectations.
Breakfast very good and healthly, lots of fresh fruits and steamed veggies (instead of stir-fried), ample choice of western and chinese delicacies.
Fraser Suites Chengdu, you are the best of China!!!

Room Tip: Higher rooms are quieter!
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Chi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, 30 October 2012
Dear Yiyi,

We are so happy that we made your day. Flight delays can be a bummer and more so in a foreign country. Spending 30 days in China must have been an eye-opener. I am sure your found it both amazingly beautiful and wonderfully exciting. Should your travels do take you to this part of the world again, we do hope you stop by at Fraser Suites Chengdu.

Sincerely,

Danny Lingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Dallas, Texas
Level 5 Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 May 2012

my first trip to Chengdu, and my first stay in a Fraser. it won't be my last. perfect balance of what a first-rate business hotel should be along with luxury touches found only in much more expensive hotels. staff was impeccible. Danny Lingham, manager, helped us with booking trips to Chengdu sights and attractions, was present at every meal we ate in the hotel, was highly visible in the lobby. we got extra special help from Eric, the operations mgr, and Kevin, who booked taxis and assisted us with mountains of luggage. i don't give 5 star ratings, and look at my scoresheet. bed was perfect, room layout couldn't have been better, the entire place was spotless. i'll use a Fraser every time i can.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank thomas s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, 30 October 2012
Dear Thomas S,

Thank you so much for your wonderful review. You certainly made our day. My team and I are so happy that we have given you a positive experience here at Fraser Suites Chengdu. We do look forward to your return trip soon.

Sincerely,

Danny Lingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
China
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2012

On par or superior to any current five-star hotel/serviced residence inn Chengdu. Owner has obviously invested heavily in this top five-star residence. Fantastic furnishings, bed linens, imported equipments as well as indoor leisure facilitates such as swimming pool, sauna and steam. Good breakfast selection and staff really do a great job. Standard of English is quite good and very easy to get taxi's at all times. Rooms service is fast and food is nicely done. Fraser Suites is far superior to the nearby Somerset, and well worth the higher rate. Great place to call home for 5 months.

Room Tip: Ask for city view rather than adjoining office tower/retail mall.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpm99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, 10 May 2012
Dear mpm99,

You made our day with the review you wrote on Trip Advisor. My team and I are very grateful and happy that we have given you a positive experience here at Fraser Suites Chengdu. Thank you so much. We look forward to welcoming you home should your travels take you to this part of the world again.

Sincerely,

Danny Lingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2012

My wife and I just returned from a 3 days stay at this new property, Frasers Suite, that is smack in the middle of Chengdu city and CBD with easy access to both local and upmarket shopping areas. There is also no shortage of good affordable local eateries around the hotel.
After nearly 7days travelling in the surrounding region and Jiuzhaigou and staying in other global brand 5 star hotels, it was refreshing, for a change, to experience competent English speaking local staff whose attention to guest services were befitting of a 5 star accommodation. We were pleasantly surprise that the staff could also provide good guidance on venturing to places of interest and even arranging for trustworthy transport providers if needed.
We stayed in a two bedroom room service suite that comfortably accommodates a family of 4-5. Free access to wifi throughout the hotel and also free guest access to a good gym, spa and fitness center were all important elements that added to our pleasant first experience with the Frasers chain. Ideal for business or lesiure stay.

Room Tip: We were on the 34th floor and did not hear any traffic noise even though overlloking a major road. I...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, 10 May 2012
Dear Larry871,

Thank you so much for your wonderful review here on Trip Advisor. We are glad that you had a pleasant first experience with the Fraser Chain. We trust you and your wife had a wonderful time in Chengdu and look forward to giving you and your wife another great experience here in the near future.

Sincerely,

Danny Lingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, Netherlands
Level 5 Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 28 April 2012

As my husband had to be in town for bussiness reasons, we stayed a few nights at the brand new Fraser Suites. We had visited a friend in Fraser Suites Beijing, so we new what to expect: modern design, spotless environment. We were upgraded to a 1 bedroom apartment, which was great. Location is right in the center of Chengdu, near People's Square, and there is a Carrefour supermarket accross the road, should you wish to cook for yourself. The breakfast had both Chinese and Western options, and reception staff spoke very good English. Free Wifi in all the rooms. When we enquired about trips to the LeShan Buddha, we were referred to travel agencies just down the road (but in the end we decided to take the public bus). The hotel is not that far from the river, so you might wish to go for a stroll or run along it after a busy day of meetings.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MissMloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, 10 May 2012
Dear MissMloves2travel,

We are so happy to have given you a great experience here at Fraser Suites Chengdu. I must say that you are really adventurous to have taken the public bus. We trust you had a wonderful time at LeShan Buddha. My team and I are looking forward to your next visit soon and to give you another positive experience here in Chengdu.

Sincerely,

Danny Lingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Suites Chengdu

Property: Fraser Suites Chengdu
Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Region: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 2,686 Hotels in Chengdu
Price range (per night): ₹ 5,799 - ₹ 9,858
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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