I had stayed in previously back in 2014 or so and was happy. However this recent trip it was a mess. Front desk has basically no knowledge of English. Not even passable for a business hotel in China. I've stayed at budget hotels where the staff has a better knowledge of basic English terms.
Took forever to check in. Several people waiting but only one person working.
Was seemingly impossible to get someone to clean the room. Called down once. Nothing. Went to the front desk and asked. Nothing. Finally had to take a picture of a pile of blankets on the bed before they understood and sent someone. I know it's China but for a business hotel in the financial district "clean room" or "house keeping" should be basic terms the staff should know.
And then checking out took over 30 minutes. One lady working the front desk couldn't figure out how to credit back my deposit on their credit card machine and it took them over 30 minutes and the eventually involvement of a supervisor to get it finished.More
- Free Wifi
- Free Parking