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InterContinental Suzhou
Ranked #8 of 1,479 Hotels in Suzhou
Certificate of Excellence
Reviewed 2 August 2012

This hotel is very well maintained, even if the surrounding area seems to be a little depressed. It used to be a very lively area, close to an amusement park with Ferris Wheel and Roller Coaster, but most shops, other than high end retail or restaurants are now empty. The cafeteria in the hotel was superb, with many variants of foods.

  • Stayed: July 2012, travelled on business
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Thank DaRuffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Manager at InterContinental Suzhou, responded to this reviewResponded 22 August 2012

Dear InterContinental Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 9 July 2012

This was my first stay at a the IC brand. The hotel exceeded my expectation in every way.

Room: We stayed in a Lake View King Deluxe Suite. Absolutely amazing. It was foggy during the two days we were there but the view was still worth every penny. The room was very big with the most comfortable bed of any hotels I've stayed at. The only down side was housekeeping. We went out in the afternoon and came back around 7pm and the room still hasn't been turned down. The housekeeping service itself is also not on par with a 5 star hotel. We called for the turn down service before we went out, and when we came back, there was barely any noticeable difference except that the bed has been made and toilet slightly tied. The rubbish we left behind were still lying around and leftover fruit peels was left on the table.

Club Lounge: Club Lounge upgrade is a MUST. The Club Lounge is beautifully designed. We went to the breakfast, afternoon and evening tapas/cocktail. There was a wide selection of food, all of which taste amazing. Although one thing that the hotel may need to note is that some of the food were not properly heated. On the second night when we went for evening tapas, the turnip cake and pumpkin soup were all cold

Service: Everyone was friendly and welcoming EXCEPT the security staff outside. The workers that were guiding the cars outside were VERY rude. Being the first few people to greet the guests, it left a very bad first impression. That being said, as soon as we walked into the hotel lobby, all worries were gone. Everyone greeted us as we walked by and made sure we had everything we needed.

Location: Right by the lake side in the Suzhou Industrial Area. It's right across Time Square and Jiu Guang and within walking distance to the Moonlight Warf.

Other: Rent the bikes!!!! It's only 20RMB per bike per hour. Totally worth the money!

Room Tip: Upgrade to club!
See more room tips
  • Stayed: July 2012, travelled as a couple
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2  Thank ayao001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear InterContinental Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We are sorry that the staff of housekeeping & security, the food of Club InterContinental could not meet your expectation, we will definitely improve on this aspect as guest satisfaction is always our first priority.

Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

I have stayed in over 25 countries and 10X that many different hotels and this is the best hotel I have ever stayed in. The service is understated but seamlesly executed. You never felt smothered by attention, but everyone was very attentive. The rooms are fabulously appointed with a great view of the lake. Definitly take advantage of the club level.

  • Stayed: June 2012, travelled on business
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1  Thank FamilydiversII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Manager at InterContinental Suzhou, responded to this reviewResponded 26 July 2012

Dear InterContinental Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2012

One of the best hotel i've ever stayed in...
Room was amazing- Speckless, huge bathroom with amazing bathtub, plush bathrobes and bedroom slippers, on-demand movies for free... Location is great- view over the lake and walking distance to many eateries and malls..
Best of all- great service! i checked out of the hotel without realizing my passport was still in the hotel safe. The hotel promptly contacted me and i was so grateful for that! Thank you so much!
We do have a little gripe about being charged the price of 2 pots of tea when we were only served one pot as 2 of us ordered the same type of tea at the lounge. However, this was promptly taken care of by the ever-polite waitress after our feedback.
A 5-star hotel indeed!

  • Stayed: June 2012, travelled on business
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Thank Jun0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear InterContinental Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to pleasure of welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2012 via mobile

Room what room , apartment more like , so Much room I could have played football , bath to die for , shower was lovely !
Royal ambassador upgrade with gift on check in, very very impressed at the treatment . First intercontinental to give me a gift as a royal ambassador ;)
Hotel very very clean , club lounge for the evening a little undesirable , girls watching made me feel uncomfortable and unwelcome, was watched everytime we moved towards the snacks. Also to be asked if we finished " munching" was not quite expected and think they need to stamp on this one.
We had an issue with one of the rooms but I have to say this was sorted and I mean very rapidly and adequately there was no messing just sorted .
Impressed I was !

  • Stayed: June 2012
    • Value
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Thank LynneK4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear InterContinental Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We are sorry that our staff of Club InterContinental could not meet your expectation, we will definitely improve on this aspect as guest satisfaction is always our first priority.

Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Region: China > Jiangsu > Suzhou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Suzhou
#5 Business Hotel in Suzhou
#8 Luxury Hotel in Suzhou
#40 Best Value Hotel in Suzhou
Price Range: ₹ 11,816 - ₹ 18,666 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Official Description (provided by the hotel):
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 
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Also Known As:
Intercontinental Suzhou Hotel Suzhou

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