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Reviewed 22 January 2021

I always stay in the Suzhou W when in the area. Apart from being a wonderful hotel the staff are what make it. Straight away after arriving you feel like an old friend returning. All the staff are great but a special shout out to Vicky the Loyalty Manager. From her greeting card in the room to the warm friendly attention in the lounge. Always willing to go to extreme lengths to help in any way.

Many thanks

Platinum Elite Member

Date of stay: January 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank DOC-400ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ugur Lee Kanbur, General Manager at W Suzhou, responded to this reviewResponded 23 January 2021

Hello DOC-400ss,
What an amazing review! Great to hear you had a wonderful stay with us at W Suzhou. Thank you for sharing your experience.
I’ll be sure to pass along your kind compliments to the team. We are looking forward to welcoming you back, stay safe and see you soon!

All the best,
Ugur Lee Kanbur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021 via mobile

One Hotel you will go again and again ! Perfect Location, Amazing View, Food & Drink the best you can desire, Friendly and Professional Personnel who let you feel at Home with all special confort ! I pass 35 years of my life on business trip and I have been in many Hotel and restaurant all around the world, but W Hotel are one of the my favorite Hotel where always I wanna go

Date of stay: January 2021
Thank dalleluchemaurizio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ugur Lee Kanbur, General Manager at W Suzhou, responded to this reviewResponded 20 January 2021

Hello dalleluchemaurizio,
What an amazing review! I am so thrilled to hear you enjoyed your W experience, with our room and restaurant. We look forward to welcoming you back, please do come visit again soon!

All the best,
Ugur Lee Kanbur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021 via mobile

W Suzhou is one of the best hotel in China. Fantastic location, fantastic view, fantastic rooms, very professional person to serve you, breakfast full of different best quality of food ,....... nothing’s of the best you search in one Hotel are missing !!!
It is a Hotel I recommend to all person who want stay in Hotel with all comfort and Enjoy the time !

Date of stay: January 2021
Trip type: Travelled on business
Thank Valeria_CN_SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ugur Lee Kanbur, General Manager at W Suzhou, responded to this reviewResponded 20 January 2021

Hello ValeriaM947,
What an amazing review! Great to hear you had a wonderful stay with us at W Suzhou. Thank you for sharing your experience. We are looking forward to welcoming you back, stay safe and see you soon!

All the best,
Ugur Lee Kanbur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021 via mobile

Awesome lunch at the Chinese venue. Don’t get fooled by the name of the promotion, “Never Enough 2.0 @SuYan”. There was way more than enough food as the portions are very generous and great variety so you can try many dishes. I would highly suggest going with a bunch of friends to try more of the choices available. Great views too from one of the top floors of the hotel, to enjoy a nice relaxing leisurely lunch.

Date of stay: January 2021
Trip type: Travelled with friends
Thank RichTheChin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ugur Lee Kanbur, General Manager at W Suzhou, responded to this reviewResponded 19 January 2021

Hello RichTheChin,
What an amazing review! Great to hear you had a Fab experience at our Suyan lunch. Thank you for sharing your experience. We are looking forward to welcoming you back, stay safe and see you soon!

All the best,
Ugur Lee Kanbur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2021 via mobile

Enjoy stay at W hotel Suzhou , excellent place and nice service especially for Vicky and Tiffany who provide nice and excellent service very touch and helpful. Thanks both of her . When I stay at W the most of thing I love to do is stay at 29 F lounge and enjoy the luxury place

Date of stay: January 2021
Trip type: Travelled on business
Thank Ortiz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ugur Lee Kanbur, General Manager at W Suzhou, responded to this reviewResponded 16 January 2021

Hello Oritiz H,
What an amazing review! Great to hear you had a wonderful stay with us at W Suzhou. Thank you for sharing your experience.
I’ll be sure to pass along your kind compliments to the team. We are looking forward to welcoming you back, stay safe and see you soon!

All the best,
Ugur Lee Kanbur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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