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Sofitel Sanya Leeman Resort
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Reviews (318)
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3 - 8 of 318 reviews
Reviewed 4 weeks ago

The is a huge beach front property with 4 swimming pools. The resort is really awesome. The resort also provides free shuttle from Sanya airport at 1.30 pm and 4 pm.

Room is luxurious and comfy and sea view from balcony is gorgeous, possible to catch sunrise as well.

Most importantly, the staff are the stars of this resort. Warm welcome from Manager Damien and sending off upon check out demonstrated the resort's high standard of customer service.

Front desk Susana was professional and pleasant and made our check in so smooth and assuring. A surprise invite from her to happy hour at the club lounge was a nice touch, plus a birthday cake for my wife was really nice.

Mike from F&B was so soft-spoken and approachable ensuring our dining needs perfectly taken care of. In fact all the staff were a pleasure to speak with for anything we might need, Customer service is indeed impeccable.

Will love to be back the next time.

Room Tip: Sea View Room is great.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TJX05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三亚理文索菲特度假酒店, Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort.

We were very pleased to learn that you and your wife had a great time at our resort. We have shared your feedback with the relevant department heads and we are confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests.

Once again, thank you for your comments and we look forward to welcoming you back in the future.

Sincerely,
Sofitel Sanya Leeman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

Every thing here is wonderful! we hold annual meeting here with our employees and distributors,this hotel is not only a good place for holidays but also an amazing place for meetings and activities!because they have very good management for every details and very nice people here!

  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank yzhu2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三亚理文索菲特度假酒店, Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 12 March 2018

Dear Guest,

Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort.

We are very pleased to learn that you had a wonderful stay with us and looking forward to welcoming you back in the near future.

Sincerely,

Sofitel Sanya Leeman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

We had a very nice stay at Sofitel Leeman end of December 2017. Beautiful and new hotel with beach access, just the waves were to big to get in the water for a swim. Lot of attractions for kids and families to discover, including kids pay area inside and outside, Cart riding indoor, kids pool with slides and many more. Stunning few from the beach pool to the sea.
Lot of choice on the large breakfast buffet with lot of local and international specialty's. We did like the recreation team was keeping the kids busy at the breakfast, so parents can enjoy them food close by. A Shop selling fresh fruits and local snacks, water and most other daily needs was located in the hotel facilities.
Our room was arranged well and clean with a nice balcony to the hotel entrance.
All staff and managers was very friendly and let us feel welcome.
Overall a very nice Family Hotel with lot of fun.
Thanks and looking forward for our next stay.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank HartmutFriedrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三亚理文索菲特度假酒店, Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 3 January 2018

Dear Guest,

Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort.

We are very pleased to learn that you and your family had a great time at our hotel and you found the hotel beautiful and staff friendly.

Once again, thank you for sharing your stay with us and we look forward to welcoming you back in the future.

Sincerely,

Sofitel Sanya Leeman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

I am super enthusiastic about my stay at Sofitel Sanya, which one the best hotel experience I ever had.

The hotel is very great: brand new, clean, big offer nice pools and is right in front of the beach. My room was big and very stylish.

There are plenty of activities you can do: karaoke, laying down by one of the numerous pool bed, fitness classes, bike rental and getting a massage: I try it all and loved it! I also really enjoyed the food and wine they served, mixed between Western and Asian styles!

The staff has been fantastic: I have been warmly welcomed after a long journey. Damien and Ella took a super good care of myself all stay long. I could also join Thierry during a fitness session and it was excellent! I also enjoyed the Spa so much that I went there several times, Linda the receptionist was awesome!

All the staff was always ensuring I felt comfortable and I felt like being home. I could always communicate easily in English, and even in French sometime!

I will definitely come back to that hotel anytime I go to China again!

  • Stayed: November 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Quen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三亚理文索菲特度假酒店, Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 6 December 2017

Dear Guest,

Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort.

We are very glad to learn that you had an enjoyable stay at our resort and you found the room big and stylish and staff fantastic.

Once again, thank you for your comments and we look forward to welcoming you back in the future.

Sincerely,

Sofitel Sanya Leeman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

We have been to this hotel for a friend's wedding in Nov 2017. It was a wonderful stay. The hotel has a top level interior and exterior design. Restaurants are top class. There are also lots of places for entertainment such as kids playing area. Indoor karting was good and quite a few swimming pools. Staffs were all very friendly and helpful. Mr Zhu Haoxing from the reception gave us a lot of help while we were leaving. He deserves a pay rise! We will definitely come back for another holiday.

Stayed: November 2017, travelled with family
Thank Leo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三亚理文索菲特度假酒店, Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 8 November 2017

Dear Guest,

Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort.

We are very pleased to learn that you had a wonderful stay at our resort and found Jared very helpful.

Once again, thank you for your comments and we look forward to welcoming you back in the future.

Sincerely,

Sofitel Sanya Leeman Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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