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“Never again!”

R Place (Renaissance Sanya Resort & Spa)
Ranked #165 of 438 Restaurants in Sanya
Cuisines: Bar
Restaurant details
Reviewed 3 May 2018 via mobile

We were very disappointed about this visit.... the bathroom was dirty and mouldy, the wall in the toilet area looked like they had not been cleaned for 6 months.... the service at the restaurants and bars was certainly not to standard. I honest feel this hotel is or will damage the Renaissance group name over time. I was sadly traveling with crutches and a wheelchair. Please have a look at the picture that was the deck of our poolside room! So dangerous and unbelievable!

Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (12)
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1 - 5 of 12 reviews

Reviewed 2 May 2018

Chef Steven Zhou is extremely attentive, and the staff is warm with great service. Will certainly go again.

Thank jwclewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

Pros: Nice resorts, spacious, lot of swimming pools to choose from and very friendly staff. The hotel also has 2 tennis courts if you like to play tennis.
Cons: The hotel mainly cater to Chinese guests as there are almost no Western food options. The breakfast buffet is chaotic and a bit understaffed given the number of people in attendance (I won't fault the hotel entirely for the mess caused by the guests during the breakfast hours but hiring more staff mixed with good training can keep the area cleaner). The rooms are spacious but in need of some maintenance if the hotel wants to claim a 5 status. Access to the tennis court is not free and require a 120 RMB per booking (that is true even for platinum members). The beach is nice and relatively clean, however, swimming in forbidden something the hotel fails to mention when you do the booking.

Overall, a nice place for family to spend few relaxing days.

Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

First I want to say that the employees working there are very very nice. Although very few of them speak english, the ones doing so were very helpfull and treated us very good. The breakfast buffet is for a hotel in china very good. You can find a lot of chinese food but also a lot of western food, which was very important for me. the hotel is beautiful and if you can catch one of the rooms at the first floor, you'll have the pool right in your balcony. The pool is huge and the beach in front of the hotel is clean (you cannot swim in it in august/september because of the current and the jelly fishs). There is also the r kids club, which is a good playground for kids to play, when it is rainy or it is too hot outside. The gym has everything a gym needs and the spa is also beautiful, but every treatment is extremely expensive. The balcony in the rooms are big and cosy. While dinner you have nice life music and the room service cleans the room twice a day!
But now i have to mention the bad things. The ways to the Reataurants and the beach are quite long because the hotel is huge. There is not one market or supermarket close to the hotel, so you can buy some fruits or a yogurt or what ever you might need. Even if you think to bring food with you the first day, the humidity and the ants will destroy it. the fridge in the room is really small, so no way to store fruits or food in big quantities. The food in the restaurant is tasty but very expensive. Also the portions are quite small for these prices. As there is no other option for food, you'll have no choice but to eat in the hotel.
The tv program is pretty lame. We had mold in the joints in the bathroom. the floor in our room was always wet, we didn't figure out why exactly, so it was really dangerous for our daughter to walk on the bare ground. The furnitures in the rooms are quite old and the bed made loud sounds when one moved. Also thd matrasse is old and you can see the molds where the people slept. It was thinner on the edges than in the middle. I tried to order food into our room but because the employee on the phone didn't speak english well, she didn't understand me. We had this problem 4 times! I cannot understand how they put someone on the phone who doesn't speak english!!! It was really annoying to order the food on the phone! This is the management's fault!

Over all i don't think that this hotel deserves 5 stars. comparing to other hotels i visited i would give it 3 or maximum 4 stars because of the state of the furnitures. The entrance and the employees however deserve 5 stars.

Thank Yasmine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016

Comfortable room & bed, yummy breakfast and spacious ground to explore and relax. Choices of Pool to dive in and lovely sandy beaches.

Thank Selina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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