Second visit to this hotel in the industrial district.
Overall it’s a good place to stay - the neighbouring building works, and local developments have been well documented but there are plenty of places to go within 10 minutes.
Agree with the comments about language - some of the staff could benefit from a touch more English tuition.
Room was nice and facilities are beyond acceptable. A small disappointment for us in the club lounge was the lack of cocktails and staff training.
Many other Starwood hotels have exceeded expectations but this still feels like it has just opened (despite a previous visit 2 years ago)...e
In the club lounge, staff are lovely, enthusiastic and eager to please but clearly lacking training particularly with regard to cocktails where they would attempt to make requests, but had no instruction nor access to basic ingredients.
Maybe we were in the minority being westerners expecting western standards, so if that is you, buyer beware!
Otherwise ok location depending where you need to be, pleasant hotel and good service but struggles with communication and meeting the excellent standards established by other Starwood properties.
Nearby there is uniwalk and a selection of restaurants; access to MTR metro and a great bar called conocerla(where they DO know how to make an amazing mojito!)More
- Free Parking