We stay a night in this hotel on last week 20th Oct during our trip to hk and china. we spend a night at this hotel. initially were are very satisfied with this hotel cause it looks a bit grand compare to the tiny hotel we stay in hong kong. however, the mood were very much spoil later.
Firstly, when we asked for a non-smoking room the staff inform us that they do not have a "non-smoking floor" which means all room are smoke allow. this make us feel very uncomfortable since we are very sensitive with smoke. but there are no other way, so we just have to accept it and pray for our luck.
Secondly, our room card were not done properlyl and we failed to get into the room with our card. we have to use my mum's room phone to call the front desk twice and the staff only shown up to help after 15minutes. and the staff could not help at all and instead ask us to go back to the front desk and ask them to re-issue another room card to us. it was 10pm at night when we check in and we are still not taken our dinner. because of the room card,we could not get into the room immediately and have to go back to the front desk to wait them to re-issue the room card then only we can put our luggage inside the room when only went for dinner/supper at 11pm.
Lastly, when we step into the hotel room, there were a weird smell come from the rooms carpet and when we take off our shoes and steps on the carpet there are some sharp object on the carpet. it was irritating and we felt unsecure about the room hygiene.
all these experience really affected the image of this hotel to us and we have completed the survey form hope to helps the hotel improve and tells them our opinion and experience. However, when we asked for the opition box to send in our feedback form, the staffs looked at us as if we did something wrong and like complaining them. at the end, we failed to send in our feedback form.
we were very much dissapointed with this hotel and plan not to visit shenxhen anymore if possible to avoid any bad experience like this.
P/S: the staff in the hotel restaurant also ignore us when we taking our complimentary breakfast and ask her to clean the dirty table so we can use it.
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