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Crowne Plaza Hotel & Suites Landmark Shenzhen
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Reviews (1,124)
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Reviewed 3 weeks ago

This is my favourite hotel in Shenzhen. Awesome staff, large rooms and well located to where I need to be at least.

Recognised on check in as an IHG member, which is always nice. Staff are friendly, helpful and do speak quite good English.

Rooms are large, modern and bright, with great rain showers. Do yourself a favour and if in this part of China, it is definitely worth a stay at Crowne Plaza.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank RichardLOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, 经理 at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this reviewResponded 3 weeks ago

Dear Valued guest,

Thank you for taking the time to share your feedback regarding your stay with Crowne Plaza Hotel & Suites Landmark Shenzhen! We value your loyalty to our brand and hotels. Also, we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We look forward to your next stay with us and continuous support in the near future.Best Wishes for you and your family.

Sincerely,
Wendy Zhang
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The most excellent hotel with very large modern clean rooms and attentive staff. Good range of restaurants and good bar / lounge. Very good location close to industrial sites rather than travelling in from the city each day. Lots of bars, coffee shops, restaurants and shops just around the corner. Felt very welcome and safe.

Stayed: March 2018, travelled on business
Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, 经理 at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! It’s very glad that you had a wonderful stay here.Thank you very much for your fair judgement.Your judgement engouraged us very much with more confidence to satisfy each one of our guests. As you have experienced,our hotel is located at the busiest area of Luohu district and much Preferted by our guests.At the same time,the hotel has been adhering to the "True self-confidence, Ture attitude,True listening, True responsiveness". We care about each guest, our severce concept is thoughtful and meticulous personalized to each guest.We hope to welcome you back in the near future.We gonna ensure your a better and unforgettable experience.Best Wishes to you and your family.

Sincerely,
Wendy Zhang
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Hotel service was very good. Jay from guest relations manager always book the room according to my request. All the staffs were friendly. I will always choose this hotel .breakfast also was good. Room was nice .

Stayed: May 2018, travelled on business
Review collected in partnership with 单个酒店
Thank marc3133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, 经理 at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! It’s very glad that you had a wonderful stay here.Thank you very much for your fair judgement.Your judgement engouraged us very much with more confidence to satisfy each one of our guests.The Brew House provides variety of buffet breakfast.During Lunch and Dinner time, You can enjoy delicious food from all around world.We care about each guest, our severce concept is thoughtful and meticulous personalized to each guest.We hope to welcome you back in the near future.We gonna ensure your a better and unforgettable experience.Best Wishes to you and your family.

Sincerely,
Wendy Zhang
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018

This was our first trip but definitely won't be our last. Hotel rooms exceeded our expectations, so grand and comfortable. We could not hear any outside noise it was amazing. Ashley at reception was fantastic as were all the staff. Location was a shoppers dream and boy did we dream.. We only had 3 days but managed to walk to most places but look forward to returning again soon.

Room Tip: We were middle level floor and there was no outside sounds
  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank paulwendyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, 经理 at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this reviewResponded 15 May 2018

Dear Valued Guest,

Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! It’s very glad that you had a wonderful stay here.Thank you very much for your fair judgement.Your judgement engouraged us very much with more confidence to satisfy each one of our guests. As you have experienced,our hotel is located at the busiest area of Luohu district and much Preferted by our guests. Only 40 minutes' drive from Shenzhen Bao'an International Airport and 5 minutes from Luohu raiway station and the border into Hong Kong.At the same time,the hotel has been adhering to the "True self-confidence, Ture attitude,True listening, True responsiveness". We care about each guest, our severce concept is thoughtful and meticulous personalized to each guest.We hope to welcome you back in the near future.We gonna ensure your a better and unforgettable experience.Best Wishes to you and your family.

Sincerely,
Wendy Zhang
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018

I travel to Shenzhen frequently (averaging about every 2 weeks) and am in love with Crowne Plaza Landmark. Being part of IHG provides all the amenities that a frequent traveller will look for. Great rooms - even their standard rooms are larger than most and very clean. Great location and easy access to the town. And I cannot stay enough about the staff. Joanne He ensures the best quality service at the front desk - supported by Brian Hu and Ashley Hu and a host of others. Joanne has gone above and beyond always on every little requirement that I may have requested (even finding me the spiciest hot pot). The rest of the support staff Vince, Helen, Paul, etc are exceptionally friendly and always happy and ready to help (with a smile). The lounges are great, the rooms service and the butler service are very efficient. The staff makes this hotel even more exceptional.
It feels like home when-ever I visit Crowne Plaza Landmark !!!

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Vineet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul L, 经理 at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this reviewResponded 11 May 2018

Dear Valued Guest,

Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen! It’s very glad that you had a wonderful stay here.Thank you very much for your fair judgement.Your judgement engouraged us very much with more confidence to satisfy each one of our guests. As you have experienced,our hotel is located at the busiest area of Luohu district and much Preferted by our guests. Only 40 minutes' drive from Shenzhen Bao'an International Airport and 5 minutes from Luohu raiway station and the border into Hong Kong.At the same time,the hotel has been adhering to the "True self-confidence, Ture attitude,True listening, True responsiveness". We care about each guest, our severce concept is thoughtful and meticulous personalized to each guest.We hope to welcome you back in the near future.We gonna ensure your a better and unforgettable experience.Best Wishes to you and your family.

Sincerely,
Wendy Zhang
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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