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All reviews separate shower room direct bus goose liver great hotel small mall burger king rooms are excellent on a daily basis walking distance shopping and restaurants the club lounge included breakfast hotel is modern pool and gym comfy bed compared to other hotels dinner buffet
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Reviewed 24 July 2018

Stayed at the hotel for a week during my business trip to China. It took 30 minutes to check in because the hotel staff was trying to sell me different room options. Breakfast was good but other restaurants at the hotels were not at all there. Room was clean.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank YHHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fay L, Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this reviewResponded 25 July 2018

Dear distinguished guest,
Thank you for your insight on your recent experience at Crowne Plaza Shenzhen Longgang City Centre. We’re very sorry that we didn't give you a good check in experience. We will give more training to our staff, especially for the up selling skill. We are keep improving our food quality in all F&B outlets, Our guest reviews give us valuable information to deliver the best dining experience possible, and we appreciate your feedback. Please visit us again the next time you’re in Shenzhen, and tell us how we’re doing. Thank you.

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Reviewed 15 July 2018 via mobile

I can say, at that price range, Crowne Plaza is thevest hotel in Longgang.
It is truly value for money with all the luxury and service that Crowne Plaza has to offer
I love it, from check in, room, restaurant, breakfast, lounge, everything is good.

Date of stay: July 2018
Trip type: Travelled solo
Thank giveandlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fay L, Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this reviewResponded 17 July 2018

Dear distinguished guest,
Thank you for choosing to stay with us at Crowne Plaza Shenzhen Longgang City Centre. We are glad to hear that you enjoyed your stay. Crowne plaza is a business hotel brand by IHG, it aims to be the leading global hotel brand for modern business, challenging the status quo and delivering for today’s business traveler. We know that what our guests do outside of business, makes them better at the business they do. I hope that you will stay with us again.

sincerely,

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Reviewed 1 June 2018

We stayed 5 nights on B sector of this Hotel. Our windows faced 2 nightclubs. It was a little bit noisy so if you are having problem with that request another room. The reception desk was extremely helpful, they speak perfect English (you are gonna have a hard time if it's your first time in China because noone speaks English!) and they provided us with connected rooms as per our request without any problem! The hotel has SMOKING ALLOWED rooms! The rooms are big and clean. The housekeeping service also good. Breakfast was ok. There are 4 restaurants inside the hotel. we tried the Sakura restaurant which offers Japanese cuisine. (open kitchen style) One of the best experiences he had. If you have the opportunity get the seafood menu!there is also a spa facility with very affordable prices . The area near hotel is safe and clean! If it's your first time in Shenzhen please be aware of 2 things! 1) you wont find people speaking in english beside the ones in hotel! 2) the shops around does not accept Credit Cards! (visa-mastercard etc) they accept only UnionPay or cash!There is a Walmart right next to the hotel in case you need something and also a Burger King and Starbucks (they dont speak english at all there too).

Room tip: B sector is a little bit noisy due to the nights clubs
Date of stay: April 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nteti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018

This was the 2nd stay. Both times there was a very loud music/noise coming from the nightclub nearby. They had their speakers set up outside and the sound was piercing the room completely. The sound was on till about midnight.

The hotel is nice, but the rooms show a bit of wear. The dinner buffet is great, with a good selection of Western and Asian dishes.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Relentless_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grace g, Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this reviewResponded 7 May 2018

Dear guest,
Thanks for choosing Crowne Plaza Shenzhen Longgang City Centre and leave your comments. We are sincerely apologized that the noise coming from the bars and pubs around disturb you. As a solution, we have prepared the clean and safe earplugs for you to help with your sleep. And for your next stay, we will take priority to arrange a quiet room for you as the room status allowed. We hope for the opportunity to make this up to you.
Hotel Management Team
Crowne Plaza Shenzhen Longgang City Centre

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Reviewed 1 May 2018 via mobile

Family vacation, room was large and nice. However, the massage center has terrible booking service. Canceled my booking without notification just to extend an earlier massage booking. Ridiculous management. For such a nice hotel to have a terrible spa center ruin the whole experience.

Date of stay: May 2018
Trip type: Travelled with family
Thank MingC475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grace g, Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this reviewResponded 2 May 2018

Dear guest,Thanks for choosing Crowne Plaza Shenzhen Longgang City Centre and leave your comments. We apologize that your recent stay did not meet expectations, about the booking service, we will share these with our the massage center of manager so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Hotel Management Team,Crowne Plaza Shenzhen Longgang City Centre

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