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All reviews sea world apartment room nice western style nice room breakfast service gym and swimming pool hotel location is restaurants and bars nice hotel stayed nights business district clean rooms reception staff other hotels comfortable bed seaworld english
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Reviewed 16 April 2017

I have originally booked a one-bedroom apartment with an extra bed (as there are three of us). When I remind the hotel staff that an extra bed would be required when we check in at the hotel, she informed us that the room might be "too small" to accommodate the three of us and after a while, she joyfully told us that a two-bedroom apartment has been arranged for us without any extra charge! We were so surprised by the free upgrade (which, I have to admit, would make me tend to give a better rating for the hotel)!

The two-bedroom apartment was very spacious (with two bathrooms) and well-equipped (the kitchenware there was even more than what I have at my own home). The hotel was generous enough to provide L'occitane amenities, and the room was nicely designed (almost identical to the photos on booking websites). There is a wide range of TV channels available (there are one TV in the living room and each of the bedrooms) and you can even access FB/ Instagram using the WiFi at the hotel.

There are a night club and a decent Chinese restaurant near the main entrance of the hotel. And there is a wide range of restaurants at "Sea World" nearby. There is also a decent supermarket "Ole" in a shopping mall nearby (the mall is right opposite to the MRT station).

One slight downside about the hotel is that it's not super close to the nearby MRT station. You will need to walk up along Gongye 3rd Rd, then turn left along Yanshan Rd (the entire path was poorly lit at night) to get to the hotel. It's not a long way but it might be tricky for those who aren't familiar with the neighbourhood to get to the hotel the first time.

Room tip: Avoid checking in at night as the way up from the MRT station is poorly lit and with few pedestrians.
Date of stay: April 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank ireneef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Z, Front Office Manager at Ascott Maillen Shenzhen, responded to this reviewResponded 17 April 2017

Thank you very much for taking the time to tell us about your Easter holiday stay at Ascott Maillen Shenzhen. Your feedback will be shared with the entire team at Ascott Maillen Shenzhen. We look forward to welcoming you again to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017

Well, I was recommended by a friend who is a resident nearby area. I was expecting an apartment room with some living area at least, but it turns out just a regular guest room . One night stay was okay for us, there were some loud repairing/construction noise outside past 11:00pm. The bathroom was poor designed, you basically have nowhere to put your clean clothes, no counter, no hooks. The front desk told me we get free breakfast but didn't tell me it was only for one person, we figured this out when my daughter and I ate buffet breakfast next morning. Food was oaky, not impressive. With the price I paid (about $165) I expected a better one than this.

Room tip: It's okay
Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wenying C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Z, Front Office Manager at Ascott Maillen Shenzhen, responded to this reviewResponded 5 April 2017

Thank you very much for taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Ascott Maillen Shenzhen. We look forward to welcoming you again to stay with us at Ascott Maillen Shenzhen.

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Reviewed 29 March 2017 via mobile

Located close to Metro Station Sea World and also to ferry Terminal for varios locations as HKG or HKG Airport. SEG market is one hour to go by metro. Hotel is in quiet area. Rooms are spaceous, clean and in a good condition. Breakfast is rich. Coffee mashine required cleaning first morning. Staff is friendly and helpful in case you need an official Taxi without extra charge. I can recommend it for your stay.

Date of stay: March 2017
Trip type: Travelled on business
Thank tf201711111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Z, Front Office Manager at Ascott Maillen Shenzhen, responded to this reviewResponded 30 March 2017

Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Ascott Maillen Shenzhen. We look forward to welcoming you again to stay with us at Ascott Maillen Shenzhen.

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Reviewed 5 March 2017

This hotel is very modern, clean and comfortable. Location is good; not far from Shenzhen's waterworld district.
Friendliness of staff is ok, even if not overwhelming.
Only criticism could be the breakfast which doesn't offer too much for the conservative European taste.
The bed is just a bid too firm, but still ok.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AMG007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Z, Front Office Manager at Ascott Maillen Shenzhen, responded to this reviewResponded 10 March 2017

Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Ascott Maillen Shenzhen. We look forward to welcoming you again to stay with us at Ascott Maillen Shenzhen.

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Reviewed 26 February 2017 via mobile

Everything clean and on time, the stuff very helpful and they speak English very well , if you come to Shenzhen to relax should be one of your options , by the way the place near to sea world and have indoor swimming pool

Date of stay: February 2017
Thank MALZAHRANI17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki Z, Front Office Manager at Ascott Maillen Shenzhen, responded to this reviewResponded 27 February 2017

Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Ascott Maillen Shenzhen. We look forward to welcoming you again to stay with us at Ascott Maillen Shenzhen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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