We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (100)
Filter reviews
100 results
Traveller rating
89
9
2
0
0
Traveller type
Time of year
LanguageAll languages
89
9
2
0
0
See what travellers are saying:
Filter
Updating list...
2 - 7 of 100 reviews
Reviewed 2 May 2018 via mobile

I got this hotel recommended to me as the location is a bit outside the city by the sea and the hotel had a roof top infinity pool. I stayed here a few night and was not disappointed. The rooms are clean and the breakfast area is nice. The breakfast is more Asian style or Asian style European food, but I was able to find something to eat.
I was a bit disappointed to find the rooftop bar closed. From what the pool guy told me they only open on request and you can book it for a party. It was possible to sit and relax by the pool in the evening though.
Below the hotel you can have a walk along the bay. There is also a shopping mall close by with lots of fashion and food.

Stayed: May 2018
Thank iristaletta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapriShenzhen, Manager at Capri by Fraser Shenzhen, responded to this reviewResponded 7 May 2018

Dear distinguished guest,

Thank you for choose Capri by fraser as your first choice stay in Shenzhen. We appreciated you sharing some memorable experience with us. our breakfast need to be gived more consideration between chinese and foreign, it will be better to take care our guest. and our rooftop will open for individual at next step, this is very much expected.

Thanks again and look forward to seeing you soon.

Jack Jiao
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

Cannot have any complaints about the room,
For Shatoujiao this really is a good find with a real lack of reasonable hotels.
However the check in experience was awful.
He had a problem with our Ctrip booking and rather than deal with the issue he kept us waiting whilst checking in other guests.
A simple issue that could of been resolved quickly ended up with a 40 minute wait.
The usual problem with locals interrupting works well for them here at the expense of other guests.
More training required.
Would I stay here again?
Yes for sure as there really is t any local competition.

Stayed: March 2018, travelled on business
Thank linyilee2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapriShenzhen, Manager at Capri by Fraser Shenzhen, responded to this reviewResponded 3 April 2018

Dear distinguished guest,

Thank you for choose Capri by fraser as your choice stay in Shenzhen.

I am terrible sorry that you have regrettable experience at check in, and I appreciated you sharing with us as well. we convey our hospitality to all stay guests consistently, I will continually strive to improve the quality of our sevice and their delivery to our guests.

Please let me know if you stay next time and email me via jack.jiao@capribyfraser.com. sorry again and look forward to seeing you soon.

Jack Jiao
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

The hotel is in a relatively quiet part of Shenzhen. There are hardly many shops or eateries within the hotel vicinity, except for a local mall which is about 500m away. There is a coastal walkway behind the hotel with a beautiful view of the mountain of HK in the backdrop.

The hotel apartment is basic but tastefully designed. The room is clean and has all the amenities, including a microwave oven. The service staff are friendly.

If you are in this part of town for a reason, this is a very inexpensively and good value place to stay for a few nights.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Service
Thank TripGar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapriShenzhen, Manager at Capri by Fraser Shenzhen, responded to this reviewResponded 2 February 2018

Dear distinguished guest,

Thank you for staying at Capri by fraser Shenzhen and taking the time to provide us your reviews. We are happy to hear that you enjoyed your stay and that all things of us met with your expectations. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thank you for your positive feedback and have a great day.

Jack Jiao
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

Arrived at the newly opened hotel apartment complex at the seaside. Check in was prompt and friendly. The assigned room didn't really want we looked for and after discussion at the reception, we were upgraded to a Studio Premier. Amazing bedding, really large bathroom, both with tub with a view, shower and vanity area with 2 wash basis. The room had also a separate living space area, small kitchenette and large TV set with plenty of international stations. The infinity pool is spectacular with a beautiful view over to Hong Kong. Breakfast buffet is served at Caprilicious (roof restaurant) is awesome in Western and Chinese food offer. The best croissant and banquette bread I had since a long time. Overall cleanliness is good. Highly recommended if you are for business or leisure. Good value for the accommodation booked. Not far from Hong Kong.

Room Tip: Book rooms with sea view away from the guest elevators
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Julieswiss2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapriShenzhen, Manager at Capri by Fraser Shenzhen, responded to this reviewResponded 2 February 2018

Dear distinguished guest,

Thank you for choose Capri by fraser as your first choice stay in Shenzhen. We appreciated you sharing some memorable experience with us. we convey our hospitality to all stay guests consistently, Please let me know if you stay next time and email me via jack.jiao@capribyfraser.com. thanks again and look forward to seeing you soon.

Jack Jiao
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 4 days ago via mobile
Google Translation

Stayed: November 2018, travelled with friends
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
View more reviews