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“Excellent. Pity about the location”

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Kempinski Hotel Xiamen
Ranked #14 of 1,296 Hotels in Xiamen
Certificate of Excellence
Reviewed 5 weeks ago

Stayed for 3 nights in a club room. The room itself was comfortable and spacious. The club lounge was excellent with polite and efficient service. Breakfast provided a wide choice with good service. Check in and concierge staff were polite and helpful.
Overall it was an excellent stay. Only gripe is the problem of getting taxis in Xiamen. The location of Kempinski is not great with nothing much happening in the area. Rush hour traffic around the hotel is a real pain !

Room Tip: The executive rooms are good value.
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  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank anshuman62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny P, Manager at Kempinski Hotel Xiamen, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you very much for sharing kind reviews with us.

It's fantastic to hear you have had an excellent stay with us and enjoyed the services & facilities that our hotel has to offer. Many thanks also for your kind words for our staff of the executive lounge & concierge, I will certainly share your remarks with them!

I am of course disappointed that the inconvenience caused by the location of our hotel.

We do hope to have the opportunity to welcome you back to the hotel again in the future

With my best regards,
Nick Eeles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (175)
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3 - 7 of 175 reviews

Reviewed 11 October 2017 via mobile

Poor service and A SERIOUS LACK of English speaking staff on the floor and service desk/ phone.

The bed was broken and needed to be replaced, the toilet kept flushing and a general zint of cigarette smell in the none-smoking room.

Executive floor was great and what pulled up the score.

General Recommendation; take the Pan Pacific instead.

Stayed: October 2017, travelled as a couple
Thank MarkJensen001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

A really first class hotel, spotless and spacious rooms, excellent service and an overall sense of style. Only had breakfasts in the hotel, but the were an excellent mix of local and international food. Overall, a top class business hotel and highly recommended.

Stayed: November 2016, travelled on business
Thank Anordinarybloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny P, Manager at Kempinski Hotel Xiamen, responded to this reviewResponded 9 October 2017

Dear Valued Guest,

It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.

We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.

With my best personal regards,

Nick Eeles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

The Kempinski hotel in Xiamen is a great hotel to stay. It starts when you come in, people are polite, willing to help you and speak English. The rooms are very spacey and well maintained. The AC works silent and properly. The bathroom is wellness for those who like a rain shower and or a good bath tub. Final the quality of the beds is very good. Besides that, Kempinski offers several restaurants. The Chinese one is very good, but also the buffet restaurant in the Paulaner Brauhaus. The Chef, Kai, is preparing good food, but his team also prepares their own home brewed German beer.
So overall a great place to stay for a business man.

Stayed: September 2017, travelled on business
Thank Idwin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny P, Manager at Kempinski Hotel Xiamen, responded to this reviewResponded 9 October 2017

Dear Idwin B

Thank you for taking the time to share your review of Kempinski Hotel Xiamen.

It's fantastic to hear you have had a comfortable stay with us and enjoyed the services & facilities that our hotel has to offer. Many thanks also for your kind compliments for our restaurants and Chef team, I will certainly share your remarks!

We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.

With my best personal regards,

Nick Eeles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

I will rate this as the best hotel in Xiamen. When I entered into this hotel, I was warmly greet by their staffs. Check in was fast. The lobby was grand and nice.

The room was really nice as I got a nice view to the lake. The curtain is automatic controlled. The bed was really good. The only setback is there is not blind or curtain to close up the toilet area to the bed. Normally I like to switch on the toilet light when I sleep. But in this case, I have to close all light in the toilet.

The breakfast was really good and it provide international and local selection. I enjoyed the breakfast very much. The great point is there is a kid area so the child to play while the parent can enjoy their breakfast. Good thought on that.

Overall, it is a nice hotel to stay if you come to Xiamen. One area to improve is that the hotel lobby driveway is always full of car. Maybe the hotel can have some sercuity person to direct the traffic flow.

Stayed: September 2017, travelled on business
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny P, Manager at Kempinski Hotel Xiamen, responded to this reviewResponded 9 October 2017

Dear Matthew C,

It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. Thank you for your very kind comments about our friendly and efficient service and hotel facilities you experienced at our hotel. Many thanks also for your advice about our lobby driveway, which we will deal with properly.

We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.

With my best personal regards,

Nick Eeles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Xiamen

Address: No.98 Hubin Middle Road, Siming District, Xiamen 361004, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 1,296 Hotels in Xiamen
Price Range: ₹ 7,994 - ₹ 12,863 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kempinski Hotel Xiamen 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
Kempinski Hotel Xiamen, ideally located in the heart of the city overlooking the scenic Yundang Lake, features 460 luxury rooms and suites including Kempinski Executive Floors with 24 hour butler services, 5 innovative Food and Beverage options, plus over 2,600 square metres of meeting and banqueting facilities, a chic Wellness Centre that includes a gym with state-of-the-art equipment and a large indoor pool, a Business Centre, branded retail space, and the exclusive K SPA with 17 luxury treatment rooms providing unique Tea Inspired therapies. ... more   less 
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