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“Great staff!”

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Crowne Plaza Paragon Xiamen
Ranked #8 of 1,296 Hotels in Xiamen
Certificate of Excellence
Reviewed 22 September 2017 via mobile

Usually Crowne Plaza hotels don't rank very high in my opinion of hotels and I have had bad experiences in the past. But this one is a gem! Checking in was a breeze and staff were friendly and helpful. The facilities are not bad too. Room offered me access to the club lounge for breakfast or on level 4 the same. Spread at level 4 was huge. Club level is not bad too. My only source of irritation is the coffee they offered. Don't have black coffee in the hotel. The blend is awful. Thankfully there is a Costa coffee in the building. But in all a great stay. The concierge staff went out of their way to help us book ferry tickets. What more can you ask for. Keep it up CP! You may well end up as my hotel of choice !

Stayed: September 2017, travelled as a couple
Thank Westiekhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowneplazaxm, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this reviewResponded 25 September 2017

Dear Valued Guest:
Welcome to Crowne Plaza Paragon Xiamen, we're very glad to know that you have a wonderful time staying with us, and sincerely looking forward to meeting with you in near future.

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7 - 11 of 530 reviews

Reviewed 18 September 2017

Was pleasantly surprised by this hotel. There was alot of options if you prefer a Western Breakfast at the Buffet. The rooms were spacious with 2 Queen Sized Beds and a bath tub.

It would have been better if there were more english channels but it's ok because wifi was good and fast.

The lounge was conducive for meetings. They offer coffee, water, soda, tea and some bite sized cakes. Our room also came with 1 drink stub at the lounge and we ended up having drinks there as well. There is also Starbucks directly below the hotel. We basically didnt have to leave the hotel after a hard day of meetings and work. Slightly higher than its other competetitors nearby but it was absolutely worth it!

Highly recommended if its your first time in Xiamen.


CONs: I was advised that Carrefour was 5 minutes away but they didnt say that the bridge would have 100 steps. Good exercise but hard at 12 noon.

  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank jApdoLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowneplazaxm, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this reviewResponded 19 September 2017

Dear "jApdoLL"
Welcome to Crowne Plaza Paragon Xiamen.
We're so glad to know that you have a wonderful time staying with us, and sincerely looking forward to meeting with you in near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

Usually staying Intercontinental we chose Crowne Plaza as there is no Intercontinental in Xiamen and it was located near where we needed to be for business and so glad we did. The best part of our stay was club lounge especially Lisa who proved to be one of the most friendliest, helpful and broadminded staff member met throughout our travels in China. Along with the service the club lounge outdid some of the Intercontinental Hotels range of food, quality of food and relaxed atmosphere. Will definitely return to this hotel if back in Xiamen.

Stayed: September 2017
Thank AnnaMA2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowneplazaxm, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this reviewResponded 12 September 2017

Dear Anna:
Welcome to Crowne Plaza Paragon Xiamen.
We're so glad to know that you have a wonderful time staying with us, and looking forward to meeting with you in near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

The Good
Location, City Center
Rooms, Very well equipped, clean and comfortable
Facilities, Restaurant, Bar, Pool and Gym
Others, Attached to a Mall, Plenty of Restaurants
The Not So Good
Staff should take English lessons, very few can converse in English

I would say that the Crown Plaza is perhaps the best hotel in Xiamen

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank sas171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowneplazaxm, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this reviewResponded 8 September 2017

Dear "sas171"
Welcome to Crowne Plaza Paragon Xiamen.
We're glad to know that you have had a good time staying with us, looking forward to meeting with you in nearly future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

Stayed here for a week. The hotel is modern and immaculate. The rooms are nice and kept clean..However, This is where the good review ends. I booked and was billed for the entire reservation upfront on IHG's website. Upon checking in they refused to acknowledge I paid for this reservation. They ran my credit card for the room and I left the front desk under the assumption I was being double billed.. I really had no other option. I had to contact IHG reservations long distance to clear this matter up.. IHG reservations promised me a return call.. It never happened..Later that night the front desk manager finally figured out the error, Thanks for the grapes and tomatoes.. But a smooth check in would have been more preferred.
The pool was also a complete disaster..They scowl, menace and reprimand westerners for everything. They even reprimanded me fir going into the pool without a cap. I have been traveling in China for many years and understand cultural differences. But unless they are able to clearly explain or better yet POST these regulations in clear view how can you be expected to understand any of these rules..Unfortunately I feel this hotel is a poor option for a western visitor.. Which is really a shame

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank HRIDERNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crowneplazaxm, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this reviewResponded 7 August 2017

Dear Valued Guest:
Welcome to choose to stay in Crowne Plaza Paragon Xiamen and share your staying experience with us.
Your advice and suggestions are truly important for us to improve our service. we are apologized for the double billing problem you mentioned, we have trained our staff again and will pay more attention to the reservation and billing procedure to avoid such mistakes.
Regarding the swimming pool problems you mentioned, for cleanness and safety, the pools in China all have the policy that the swimmers should have the cap when swimming, and hotel also has a notice board to clarify this which is put on the front desk of fitness center, apologized for the inconvenience caused by.
Looking forward to meeting with you in near future.

Report response as inappropriate
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Additional Information about Crowne Plaza Paragon Xiamen

Address: No.199 Jiahe Road, Siming District, Xiamen 361012, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Xiamen
#7 Spa Hotel in Xiamen
#8 Luxury Hotel in Xiamen
#15 Best Value Hotel in Xiamen
Price Range: ₹ 6,995 - ₹ 11,131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Paragon Xiamen 5*
Number of rooms: 327
Official Description (provided by the hotel):
Crowne Plaza Paragon Xiamen is located in the geometric center of Xiamen, which is sitting at Lianban interchange. It is assured most convenient point to island and the surrounding area. Hotel is only 8 minutes driving from High-speed Railway Station (Xiamen Railway Station), 20 minutes driving from airport, exhibition center, Nanputuo Temple, Gulangyu Ferry, Golf court, Xiang'an tunnel. Located in Paragon commercial district, the International luxury brand, domestic brand, Bona Cinema and Utopz supermarket are close at hand. The exclusive Garden Restaurant sweeps up a variety of cuisine, such as Starbucks, Haagen-Dazs, Xuliushan, Grace dishes. The surrounding encompasses a wide range of Xiamen popular restaurants. Within 5 minutes walking distance to Mingfa Commercial Plaza, KTV, IMAX, Video Game Center, Ferris Wheel and other recreational activities become the best choice to spend leisure time. Besides providing the usual comforts in 327 luxurious rooms and suites, the pillar-free Grand Ballroom-which is over 1, 000 sqm and a soaring 6.8 m high and the other eight meeting rooms can accommodate from 10 up to 1000 persons. Above Café provides different theme everyday by local specialties. Chinese Restaurant provides Teochew cuisine and local seafood. The Royal Bar is the perfect place to enjoy cocktails, wines and other favorites. All you featuring are a perfect venue to relax. ... more   less 
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Also Known As:
Crowne Plaza Xiamen

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