We went to this restaurant 3 times. The first 2 times it was excellent, delicious food and service was good and friendly, would definitely recommend it to anyone in Puerto Natales. Which is why we decided to go a 3rd time, sadly this is an example of how one untrained employee can make for a completely different dining experience. We ordered 2 appetizers, 2 mains and 2 drinks. The waiter reconfirmed with both my husband and me my husband's order on different opportunities but never reconfirmed my order and of course this lead to 2 mistakes out of 3 ordered items. We received a sparkling water, bottle was open and without a cap, BUT we ordered flat water so they changed it for us. Then the wrong appetizer came and the waiter insisted that I ordered that (ingredient which I do NOT eat so clearly wrong). The other waitress was very efficient and changed the item as well and took over the service to our table. They quickly fixed both mistakes but unfortunately the whole experience was lacking. I recommend that waiters in training write down the orders or reconfirm the full order back to the customers, otherwise you will risk another person coming to your restaurant only one time and giving you a terrible review based on that experience. In our case, I've rounded up to 4 stars the average of our 3 visits to your restaurant but we will not be coming back a 4th time since there are plenty of alternative choices in the town.
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