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“Still wonderful and relaxing”

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Raffles Grand Hotel d'Angkor
Ranked #61 of 337 Hotels in Siem Reap
Certificate of Excellence
TravelandL
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Still wonderful and relaxing”
5 of 5 bubbles Reviewed 2 August 2012

My second stay this past July. While I like the older building, staying with my sister this trip, we were given a villa, which was a lovely setting and I will try and comeback just to relax. The service was stepped up since my last trip at the pool. The poolman was a trainee but seemed to be a veteran as far as service and attentiveness. Having seen an Apsara dance before I wouldn't have gone except for my sister wanting to and I am glad I did. The food variety was excellent and dancing excellent. Just long enough to enjoy. Had a family with two boys in front sat throughout the dance and every member not gotten up and down to get. Food, it would have been nicer, but not hotel fault of course. The rooms were spotless and any problem was dealt with quickly. The bar a welcome evening respite after trekking during the day, the bar staff friendly and welcoming. The restaurant was nice as well, with Cambodian fare and excellent seafood. Actually the entire staff, restaurant manager to chefs, just great for all food venues.. A 100! Our butler nice and accommodating as well. Not enough time for more than one spa treatment but it was good too I'd stay there again and again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelandL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 6 August 2012
A big thank you for staying with us again and for sharing wonderful and encouraging compliments which I will share to the whole Raffles Grand Hotel d’Angkor team. I am truly glad that you have enjoyed the food, the hotel and especially our service. We are looking forward to welcome you again soon.

Kindest regards,
Christian Sack
General Manager
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1,625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
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English first
Brisbane, Australia
Level Contributor
252 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

The first thing that strikes you as you come into Siem Reap from the airport is the number of new and very fancy hotels (at least from the outside). The area is expanding rapidly due to tourism. Raffles Hotel may not strike you as new and fancy as you pull up but you immediately get a sense of old time elegance. Once you walk through the door, you feel like you're home. The staff is amazing and, as indicated in many other reviews, actually DO know your name by the second day!

Teak wood is everywhere, with a gorgeous enclosed verandah overlooking a simply stunning pool area where you can sit with a drink, just enjoying the ambiance.

My room was just lovely, looking out to a garden (the hotel is surrounded by gardens) and a small balcony. I loved the old ceiling fans but very modern and plush rooms (LOVE the wood floors).

You'll really enjoy the FREE wifi throughout the hotel and a lovely breakfast in a very beautiful dining room. Take a look at the serving jugs, and such. Beautiful filigree silver and glass. Just another little touch that makes you feel as though Somerset Maugham might walk through the door any minute!

No detail is missed. I was sad to leave!

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank papillon2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 6 August 2012
Thank you very much for the great comments and most especially for appreciating the heritage and all the details of our hotel. I hope that your stay created wonderful memories of Raffles Grand Hotel d’Angkor and Siem Reap. We look forward to welcoming you back in the future.

Kindest regards
Christian Sack
General Manager
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Perth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2012

We stayed 6 nights and were sad to leave. We found the staff delightful, service excellent, breakfasts the best we've ever had and the pool gorgeous. Little touches like a chap cleaning our sunglasses by the pool and cold towels on entry to the hotel or the large screen iMacs available to all for photo editing, emails, etc, summed up the attention to detail and attitude of the management. Simply superb and we didn't want to leave.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rainas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 2 August 2012
A sincere thank you for your heartwarming compliments. It is great to hear that that you enjoyed our breakfast selections and thank you for appreciating every detail of our services. Your kind words serve as our reward.

Thank you very much and looking forward to serve you again in the future.

Kindest regards,
Christian Sack
General Manager
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Hervey Bay, Australia
Level Contributor
234 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 21 July 2012 via mobile

Spectacular attention to detail, even to the jackets for our water bottles. Nothing was ever any trouble. Exceptional facilities, epitome of everything you associate with the name Raffles. We felt like we were guests in someone's home. The old was amazing, the pool and pool bar beyond all expectations, even the shops in this hotel were unique and prices reasonable. The lemongrass essential oils burning in the corridor kept the entire hotel fresh smelling and relaxing

Stayed November 2011, travelled with friends
Helpful?
Thank Twomarys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 24 July 2012
I am immensely grateful for your high praises about Raffles Grand Hotel d’Angkor and, above all, for considering our hotel as a “home.” My team and I look forward to welcoming you soon.

Kindest regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 18 July 2012

Trying to decide on your Siem Reap hotel? They’re all pretty much the same distance to the temples and it’s only the level of luxury as well as distance to the Night Market and eating streets to consider. For example, closest to the temples are Le Meridien, Sofitel, Raffles, and Victoria. (The Hotel de la Paix closed down and will re-open as a Park Hyatt.) Stay at the Sofitel and you’ll get French-speaking door attendants, a nice breakfast dining area, but a long humid walk in the outdoor garden to the two wings. Lots of 1970s orange tile going on here!

The Raffles is the most prestigious hotel in town. The restaurant staff are the nicest and the assistant concierge is terrific. The fitness center has two bikes, two treadmills, free weights, one elliptical trainer - and a large outdoor swimming pool. The usual shower, steam, sauna, and a shared Jacuzzi. If you need to check-out by noon and wait for your flight, then the hotel will store your bags and let you use the pool/gym after checking out.

Victoria borders the same park as the Raffles but costs much less yet has more charm and friendlier staff. The staff here seem faster to smile and more genuine.

SAFETY TIP: I didn’t realize that my door shut but wasn’t locked unless I pulled rather hard. I only noticed that it wasn’t locked when I went back to my room to get something.

BREAKFAST BUFFET: Great if your room includes the breakfast buffet from 6:00 a.m.-10:00 a.m. It’s basically the same food as other hotels just with better pastries and more choices for things like freshly squeezed fruit drinks and it includes your free choice of cappuccino, latte, or espresso.

ROOM SERVICE: I don’t recommend room service because it took an hour for my order to arrive and even then, the portions were dismally small for either a $24 high tea (5 small slices of fruit, 2 chicken skewers, 2 popcorn shrimp, etc.) or a similarly priced sampler plate.

TRANSPORT: Can get a passing tuk-tuk from the bottom of the stairs for $2 to Pub Street. The $25/airport transfer in the small black Lexus SUV is fine and fits 3-4 people with luggage. $50/daily to Angkor Wat in a Toyota Camry comes with a friendly driver and cold towels/water but the inside of the vehicle looks a bit tired and there wasn’t any windshield screen so the car was really hot! It was $80 for an 8-hour day for the small black Lexus SUV and another $40 for a guide.

BATHROOOMS: Let’s face it, the toilet is hard to flush because it’s this push button which requires a certain amount of force. The shower had pretty hot water.

AMENITIES: Raffles has the usual toiletry amenities (minus mouthwash) but the Victoria has interesting eco-friendly earthenware containers of home-made shampoos, conditioners, and body soaps - and they even provided little baggies of laundry soap. The Victoria’s hard soaps last much better than the Raffles which melted after a few uses.

Raffles has 15 acres of grounds with a huge 19m x 35m pool which has towels on each pool chair. It’s best to go for an early morning swim since it’s not shaded. There is a small gym with separate men/women locker rooms with steam and saunas and a shared Jacuzzi room. Raffles also has Siem Reap’s first elevator. Victoria has two smaller but great-looking old-fashioned elevators.

Room Tip: The main wing was built in 1929 and its $350-$450 Landmark Rooms have slightly higher ceilings, shor...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mongoose30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 21 July 2012
Thank you very much for your comprehensive review of some of the best hotels in Siem Reap including the Raffles Grand Hotel d’Angkor, and thank you very much for your kind compliments. I am grateful for your comments as it is only through such comments that we are able to improve the standards of quality of service to our guests that is expected of Raffles Grand Hotel d’Angkor. We do not, however, offer Toyota Camry as a mode of transportation in our hotel.

We would be delighted to welcome you again and I hope that you will have a more enjoyable stay in our hotel.

Kindest regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#51 Spa Hotel in Siem Reap
#52 Luxury Hotel in Siem Reap
Price range (per night): ₹ 13,354 - ₹ 25,671
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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