This is the place to stay in Siem Reap if you want to be pampered. From the moment "my" concierge and driver met me at the airport to the end when they dropped me off at the airport, I was pampered and cared for in a way that I have never experienced at any hotel, including the many 5 stars I have stayed at around the world. Jacky was my host and took care of every detail of my trip, Prose was my driver throughout my stay, Mr. Sanbok showed me the sites of Siem Reap, and Ms Samnang greeted me with a smile every morning at breakfast.
I was upgraded to a royal suite, welcomed with a garland and champagne. The price of the room included free laundry, free mini bar (with the good stuff like heineken and perrier), free breakfast, happy hour, 24 hour driver, concierge service, free local mobile phone, and free internet... all accompanied by great service.
I arrived at the hotel late at night, almost midnight, and despite that, the plans for the next day of sightseeing was taken care of very efficiently. My driver and guide were with me throughout my 2 days there, and made great recommendations based on what I wanted to see. Every detail was attended to from the cold towels and water as I returned to the car from a sightseeing spot. Mr. Sanbok showed me the best spots to take photos and to avoid the crowds.
When I complimented the staff, one person said they need to still continue to improve their service, providing that they are not complacent and wanting to please the customer.
I recommend the spa as well.
- Official Description (provided by the hotel):
- The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more less
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