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“Excellent Customer Service and Value for Money!”

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The Privilege Floor by BOREI ANGKOR
Ranked #18 of 362 Hotels in Siem Reap
Certificate of Excellence
Reviewed 20 March 2012

This is the place to stay in Siem Reap if you want to be pampered. From the moment "my" concierge and driver met me at the airport to the end when they dropped me off at the airport, I was pampered and cared for in a way that I have never experienced at any hotel, including the many 5 stars I have stayed at around the world. Jacky was my host and took care of every detail of my trip, Prose was my driver throughout my stay, Mr. Sanbok showed me the sites of Siem Reap, and Ms Samnang greeted me with a smile every morning at breakfast.

I was upgraded to a royal suite, welcomed with a garland and champagne. The price of the room included free laundry, free mini bar (with the good stuff like heineken and perrier), free breakfast, happy hour, 24 hour driver, concierge service, free local mobile phone, and free internet... all accompanied by great service.

I arrived at the hotel late at night, almost midnight, and despite that, the plans for the next day of sightseeing was taken care of very efficiently. My driver and guide were with me throughout my 2 days there, and made great recommendations based on what I wanted to see. Every detail was attended to from the cold towels and water as I returned to the car from a sightseeing spot. Mr. Sanbok showed me the best spots to take photos and to avoid the crowds.

When I complimented the staff, one person said they need to still continue to improve their service, providing that they are not complacent and wanting to please the customer.

I recommend the spa as well.

  • Stayed: March 2012, travelled solo
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8  Thank etokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,125 - 2,129 of 2,841 reviews

Reviewed 16 March 2012

For those of you looking for an authentic Cambodian, five-star, unparalleled in service experience, the Privilege Floor is for you. Open bar is excellent, breakfast is fantastic, and most importantly, the staff is incredibly attentive. Sichan, one of the several staff who took care of us during our stay, was warm, helpful, and very conscientious to every detail. We organized all our tours through the hotel, and were very happy. You will love this place. It's great for the price!!

  • Stayed: March 2012, travelled with friends
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6  Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

We booked a room with The Privilege Floor, within Borei Hotel for two nights.  The reviews sounded wonderful and we were certain that we would be well looked after there.  Little did we know we were going to be more than looked after well, we would be absolutely spoilt, a level of unsurpassed VIP treatment!

On arrival to the airport, we were warmly greeted by Jacky (our personal host) and Mr Bros (our personal driver).  They drove us to our hotel and we were delighted to find out we had been upgraded to the Royal Suite. The room was luxurious, decorated with tasteful finishings and a warm homely feel!  We can't complain about the free champagne, mini bar, wireless internet, and in room jacuzzi as well! However, the traditional handmade jasmine flower garlands presented to us as a true Khmer welcoming gave the experience a really personal touch!

Throughout our stay we were always greeted with lovely smiles from the all Khmer staff of the Privilege Floor - especially the team from the Damnak Lounge (the Privilege Floor's restaurant/bar). All day breakfast (6am-3pm!!) for those who wish to sleep-in, or return from early temple visits was available with a spread of pastries, cheeses, cereals, yoghurt and fruit.  The cooked-to-order breakfasts (highly recommend the Khmer style seafood noodle soup) were always fresh and tasty!  'Samnang' was always delightful to chat to & so eager to help, (ask her for menu recommendations if you're not sure), 'Soeum Say' always cheerful and eager to teach us a few lessons in speaking Khmer phrases.

We definitely recommend that you organised with the hotel to hire a guide (USD$30/day + extra $10 to see the spectacular early sunrise across Angkor Wat) to appreciate the historical insights & stories, and we were very fortunate that our guide 'Pechteth' pointed out a magnitude of fantastic photo opportunities in the surrounding Angkor temples. Despite the sapping heat, Mr Bros greeted us with cold towels and drinks between each temple visited and well A/C cooled car - this reprieve from the scorching heat and climbing countless temple steps is an invaluable service from the private driver!

The afternoon complimentary canapés & drinks at 5-7pm were a welcome break after our long visits to the temples.  Mr Sokman at the bar was always cheerful, friendly and truly charming!

A special thanks to Jacky, Alex & Sichan  who made our stay so enjoyable, we almost regretted not extending our stay!  They made us feel so spoilt but so comfortable, like you were in your own home!  A lovely gift of a silk scarf was presented to each of us on leaving, another great personal touch!

This will be the best money spent in Siem Reap, if you choose to stay with The Privilege Floor, as the service and comfort is unsurpassed! We would recommend this lovely hotel & it's excellent staff to anyone!

  • Stayed: March 2012
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8  Thank Pakmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

Any one thinking of visiting Siem Reap should look no further than spending the extra it costs to take a package on the Privilege Floor.

For such a small amount extra why would you not want to be totally spoiled.

We took the lowest package and were astounded at the quality of room and service, PLUS we got the two FREE hours of Cocktails making for a very happy hour in the floors own dinning and snooker lounge, PLUS the FREE mini bar stocked with an array of beers and soft drinks, PLUS the complimentary bottle Champagne on arrival, PLUS the complimentary bottle of wine each other night, PLUS the FREE laundry service PLUS the 24 hour Car and Driver.
The floor staff led by Alex and Jacky just could not do enough for you, you can't imagine how good it is to have someone to meet you at the hotel entrance with a clean, ice cold towel after a day temple tramping.

The Damaniak Lounge is run like clockwork and with so much pride by Sokmen and his team.

Our driver, Mr. Prang - I kid you not he is Mr. Prang, was on call 24/7 and he did us proud as we were intent on seeing more than the bricks and mortar, we had him all over the place and without a hum or a ha he just got on with it. First class doesn't do him justice.

THANK YOU to the whole team you made us feel like royalty.

Room Tip: Do not even think of going for a cheaper room, YOU WILL NOT REGRET IT.
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  • Stayed: February 2012, travelled as a couple
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7  Thank Twitchyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

Our trip to Cambodia is a truly humbling experience. We had thoroughly enjoyed each and every moment we had, and it was amazing how at ease we felt as we got so connected with locals, everywhere we went to. The temples and its people are what make this country among the nicest places to visit in the world.
 
We have to mention that we had our wonderful time there in part because of our choice of the hotels too. We were thinking about La Residence, but given the values we got from The Privilege Floor (by the way, lots and lots of freebies: free car, free laundry, free minibar, free evening cocktails…you name it!), we changed our mind in the last minute. It turned out to be the most fantastic hotel we have ever been to. Its unique private host let you feel as if you were visiting your friend’s home rather than staying at a hotel. Its 24h butler service will sure make you feel so special, almost like royalty. They even managed to offer a handset with free calls (first time we ever experience this type of hospitality). Truly, the whole experience in Cambodia is singlehandedly a “once in a lifetime”! We will come back, definitely.

  • Stayed: December 2011
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6  Thank Tendrawood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Privilege Floor by BOREI ANGKOR

Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 362 Hotels in Siem Reap
Price Range: ₹ 5,277 - ₹ 19,803 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
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