We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Think twice. Awful customer service. ”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hak's House Residence
Certificate of Excellence
Reviewed 2 December 2014 via mobile

When we first got here, we were shown our room. Fine size, nice enough bathroom (wet room). Our aircon was off so we went downstairs and they said we didn't pay for a room with aircon. Now I know why the rate was so good! To get aircon we had to pay an extra $4 a night. It was unbelievably hot so we had no other choice but to do this. We looked on hostel bookers and could see how unclear it was and where we made the mistake. However it also said we should have a ceiling fan, a fan and toiletries. Apparently not. Just one fan and our toiletries were just toilet paper. In the morning when we woke up, our aircon was off. The main guy had turned it off because when he asked all of the staff who turned it on and why, apparently none of them knew nothing about it!! (Only one guy spoke proper English.) We told him we had asked them to turn it on and said we would pay! He looked at us and spoke to us like we had turned it on ourselves from the front desk!! We came back that evening and all our power had been turned off and our rooms hadn't been made or our towels changed. Apparently you have to ask them to do this. So we asked for the next day as we were going out early. And the power was turned off by "accident." The next day, again our rooms hadn't been made and the power had been shut off again!! This hostel clearly wait till you leave the building to turn your aircon off and save themselves money when we're paying extra for it and would like to come back to a nice cool room after a hot day out. I asked for fresh towels again and was given two wet towels. I said "they're wet" and he said "but they're clean?" Who wants wet towels??? He brought me back two more which were damp but a bit drier I suppose. We asked for a slightly earlier breakfast the next day as we were leaving early. They did do this however they didn't cook what we asked and just said "well can you eat this?" Ridiculous. I asked if they did currency exchange and he said no when later I saw a sign behind the desk saying "money exchange." Good points are they do a good breakfast. Also don't lose your room key as apparently they have no spares and need yours if you want your room cleaned. Think twice.

Stayed: December 2014, travelled with friends
Thank frankie_199322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (337)
Traveller rating
Traveller type
Time of year
Language
  • More languages

116 - 120 of 337 reviews

Reviewed 30 November 2014

Best place in Siem Reap. Hak is incredibly helpful,breakfast is amazing, and facilities are top end for such a bargain. Hak is very professional and is not trying to get money from you at every turn. Can set up everything from bus trips to visas and is very upfront and honest.

  • Stayed: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sloam11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2014

My girlfriend and I stayed here for a week in October 2014. Hak's House was fantastic; Hak himself is incredibly helpful and accomodating. He speaks exceptional english (not a single issue in communication) and makes himself available more than one could expect. His room is right above the main lobby and with a quick buzz on the walkie-talkie from the staff he will wake up anytime and pop his head out to help you. For the price and service, Hak's House should be a first choice for anyone who isn't looking to stay at a 5-star hotel. It is also very close to the main strip, 1$ Tuk-Tuk ride in or out (available 24/7 quite easily).
Hak, if you're reading this - thank you again for all your help! I look forward to staying with you again sometime.

  • Stayed: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MrMain91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boytownwillnow, Owner at Hak's House Residence, responded to this reviewResponded 30 November 2014

Thank you so much for taking your value time to review us!
We are so happy that you had a great time at our house. We will continue to do our best. I personally Would like to wish you all the best. Thank you so much for your stay in our house.
Welcome back anytime:)
Hak
Owner
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2014

we found haks house on the internet and read a great reviews of this place so we decided to go for it and we were not desappointed with our choice. Haks House was a lovely place to stay. the staffs were so kind and helpful. HAK speaks the best English and he is so friendly, great knowledge of the local area and temples too. The room we stayed was big and clean. the restaurant at the guesthouse was good and the price is cheap too. the location is not too far from the busy pub street and night market. all in all i will definitely recommend this place to anyone.

  • Stayed: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ddln56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2014 via mobile

Hak's was great for atmosphere and hospitality of Hak himself who will go out of his way to make your stay great. The only negatives I have is the aircon in the room was being emptied into a bottle that we had to keep putting down the sink and the distance from the 'bar street' was a bit too far to walk late at night so you need to get a tuk tuk. I would still recommend this place for the price especially with breakfast aswell.
Thank you Hak for a great stay!

Stayed: October 2014
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Siem Reap hotels
1.5 km away
Baby Elephant Boutique Hotel
Baby Elephant Boutique Hotel
#59 of 384 in Siem Reap
556 reviews
0 km away
Hak Boutique Hotel & Resort
Hak Boutique Hotel & Resort
#1 of 3 in Svay Dangkum
20 reviews
2.6 km away
The Siem Reap Hostel
The Siem Reap Hostel
#4 of 331 in Siem Reap
1,192 reviews
Show Prices
Show Prices
Show Prices
2.7 km away
Bambu Stay
Bambu Stay
#48 of 331 in Siem Reap
57 reviews
2.1 km away
Onederz Hostel Siem Reap
Onederz Hostel Siem Reap
#5 of 331 in Siem Reap
304 reviews
2 km away
Hostel Siem Reap
Hostel Siem Reap
#84 of 331 in Siem Reap
177 reviews
Show Prices
Show Prices
Show Prices

Been to Hak's House Residence? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hak's House Residence

Address: Street 52, Wat Chowk Road | Phnear Chey Village, Svay Dangkum Commune, Siem Reap 120000, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #47 of 331 Speciality Lodging in Siem Reap
Price Range: ₹ 1,032 - ₹ 7,801 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hak's House Residence 2*
Number of rooms: 13
Official Description (provided by the hotel):
Come and enjoy the total comfort at Hak's House - Siem Reap bed and breakfast, a tropical and peaceful garden villa with 16 spacious rooms with relaxing lounge where you can relax your mind with friendly Khmer staffs who can speak English very well. We are located just about 10min walk from Old Market and Pub Street (City Center) and 15mins ride from Angkor Wat & Siem Reap's International Airport.We are a Khmer family-run business that aims to provide our guests with a home away from home! Enjoy a friendly, relaxing and intimate stay with us in our 16 exclusive private Deluxe Rooms (A/C room); each room comes equipped with 80-channel satellite TV, hot shower, and fresh sheets and towels when our staff cleans your room everyday! We provide free airport pickup or bus station pick up as well. All rooms rate included breakfast ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Hak's House Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hak`s House - Siem Reap Guesthouse Hotel Siem Reap

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing