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“The staff makes this hotel amazing”

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Rambutan Resort - Siem Reap
Ranked #36 of 371 Hotels in Siem Reap
Certificate of Excellence
Reviewed 4 weeks ago

My partner and I stayed here for 4 nights. From day one, the staff went above and beyond. They are true customer service wizards. From the front desk to the restaurant to the on-call massage technicians, everyone was just fantastic. Especially one gentleman (we cannot remember his name, unfortunately) who was very cordial, informative and helpful with making our day and evening plans. When he knew that we'd be checking out of the hotel before he was back on duty, he went out of his way to say good-bye to us beforehand. Needless to say, we would stay here again in a heartbeat. You just don't find a customer experience like this often.

Room Tip: Unique rooms, great staff
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank ricklen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piseth P, Guest Relations Manager at Rambutan Resort - Siem Reap, responded to this reviewResponded 3 weeks ago

Dear ricklen67,

Thank you so much for posting your wonderful feedback on Tripadvisor.

We are pleased to hear our staff and services met your needs and expectations. Indeed we will share those comments with the entire teams which we are sure will serve them as an encouragement to perform better.

We hope to see you coming back one day!

With best wishes,
Piseth
Rambutan team

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Reviewed 4 weeks ago via mobile

Siem reap and Angkor vat was in my agenda for a long time.When I decided to visit the place I was researching on temples,places to stay and also about a tuk tuk to drive me.
As I blog about Siva temples I decided to do the trip in two phases and my first phase was Angkor vat,Angkor Thom complex and kbal spean.I had the opportunity to stay at rambutan hotel which has been beautifully designed in the form of resort.Has a small pool and which is well maintained and the staff are amazing and very helpful.Rooms are cleaned daily and breakfast buffet is even served at room.
I will give it a perfect 10/10.

Stayed: November 2017, travelled solo
1  Thank sureshy2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piseth P, Guest Relations Manager at Rambutan Resort - Siem Reap, responded to this reviewResponded 3 weeks ago

Dear sureshy2001,

Thank you very much for taking time to review your stay with us!

We are very happy to hear you fully enjoyed your stay with us and your kind words mentioned to our lovely pool, quality of room, breakfast service and the staff performance during their duties are truly appreciated.

Let us know whenever you would decide to come back to Siem Reap so we can also offer to you our special returning guest’s conditions.

With warm greetings,
Piseth
Rambutan team

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Reviewed 5 November 2017

My fourth trip to Cambodia and on the previous three trips always stayed at one of the 5 star resorts. This trip was 2 friends combined birthday and this was the accommodation of choice so of course stayed here with everyone else!

So pleased with my choice, the staff were incredible and nothing was too much trouble. Breakfast was included and there was some really delicious Khmer dishes but I wasn't there long enough to try them all. The cocktails were outstanding - an extensive selection that were brilliantly made. This resort really prices themselves in service and training their staff well particularly in the art of cocktail making. Make sure you try the Kampot Pepper Martini....

I booked a loft room which was large, 2 levels with its own kitchen and fridge (not that I used it but good to have a large fridge for storing additional munchies). There is also a day spa and a 30 min foot massage was included which I didn't realise when I booked so a very pleasant surprise.

The resort is a very short walk to Pub Street and the market plus there are some great restaurants in close proximity. Tom the resort manager runs a fabulous operation and makes a point of meeting guests at some stage during the stay.

Enjoyed it so much am heading back in January for some volunteer work with Building Brighter Futures Foundation and will book to stay at Rambutan again.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

My friend was coming to Siem Reap for his birthday so I tagged along. By mistake I booked the Rambutan Resort instead of the Golden Banana. From start to finish I was impressed with the staff. They were very friendly and attentive to my needs during my stay there. They booked tours, massages and gave suggestions. The breakfast was amazing. For the late nighters breakfast does not end until noon. So sleep in. All and all I will be back and my friend is now a Rambutan Resort fan as well.

Room Tip: Floors on second level or higher are better
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  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piseth P, Guest Relations Manager at Rambutan Resort - Siem Reap, responded to this reviewResponded 4 weeks ago

Dear John L,

Thank you so much for posting your positive feedback on tripadvisor.
We are pleased to hear that you and your friend fully enjoyed the services and facilities at Rambutan resort.

We would like to re-thank you & your friend for staying us and whenever you would decide to come back to Siem Reap so we can also offer to you our special returning guest’s conditions.

With best regards,
Piseth
Rambutan team

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Reviewed 2 November 2017 via mobile

There’s only one word to describe this lovely place: Perfect
Beginning with the super friendly staff, the quiet and relaxing atmosphere, the solid breakfast, the very kind drivers (Sar can be highly recommended), the outstanding spa and massages, it’s just a wonderful place to stay in the beautiful city of Siem Reap.
Also the location is quite good, everything within the city is in walking distance, there is a 711 just in front and so on.
We stayed there for three nights and we are already now looking forward to staying again in this lovely resort and are going to highly recommend this place to everyone looking for a bit “more” than somewhere else.

Stayed: November 2017, travelled with friends
Thank Sebastian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piseth P, Guest Relations Manager at Rambutan Resort - Siem Reap, responded to this reviewResponded 4 weeks ago

Dear Sebastian K,

Thank you so much for staying at Rambutan resort Siem reap.

It is always a pleasure to read praising words from you and decided to share experience and feedback with Tripadvisor which are truly appreciated. We are very happy hear that our efforts make your lovely stay has met your expectations.

Thank you for your kind words of friendliness to our staff and driver.

We look forward to welcoming you back in the near future.
With best wishes,
Piseth
Rambutan team






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Additional Information about Rambutan Resort - Siem Reap

Address: Kumm Sala komreuk, Krom 10 | Phum Wat Damnak, Siem Reap, Cambodia (Formerly Golden Banana Boutique Resort)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Siem Reap
#12 Romantic Hotel in Siem Reap
#14 Business Hotel in Siem Reap
#34 Family Hotel in Siem Reap
Price Range: ₹ 4,581 - ₹ 13,484 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rambutan Resort - Siem Reap 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Rambutan Resort - Siem Reap (formerly known as Golden Banana Boutique Resort) is located in a quiet pedestrian alley only 5 minutes walk from the old market and Siem Reap city center. It consists of Khmer style villas and deluxe suite rooms built around a salt water pool with waterfall settled in a lush tropical garden. Each room comes with an al fresco stone outdoor bathtub located on your own private balcony or terrace. The resort is designed in a modern Asian style and consists all luxuries that you expect from a boutique design resort. On top of all this we have: a pool-bar with unique selection of signature cocktails and new world wines, a restaurant with well trained cooking team that serves your preferred selection of local and Western dishes, a fully functional front desk that can help you organize all your tours and travels and there are spa treatments available on request! ... more   less 
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Also Known As:
Golden Banana Boutique Hotel Siem Reap
The Golden Banana Hotel

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