We booked this hotel for 4 nights based on outstanding reviews & the charm of having a dedicated tuk-tuk.
The hotel is beautiful as are the rooms, greenery, pool & food. Initially we were flummoxed with the staff - normally one expects smiling staff, here they had 'laughing staff' - the 2 front office people we met actually laugh while talking :-), a tad disconcerting, but you get used to it !
It is located in the middle of nowhere and has car repair shops on both sides. It is few kms away from city centre and restaurants - but having a dedicated tuk-tuk makes up for the distance, though not the 'approach ambience'. Hotels in the city, which have a river view are possibly better options.
The dedicated tuk-tuk was however, priceless for going around the temples & our tuk-tuk chauffer was outstanding - in his knowledge & attitude.
The building does not seem to be an original colonial structure - more likely a new building, made to look heritage with old tiles, etc.
The spa is just about ok - though the complimentary free massage is appreciated.
They have an excellent 'all day breakfast' format - so even when we left at 5am for sunrise viewing of the temples, we could have a very filling break fast back at 11.30am. Fantastic. We had few meals there as well & every dish we ordered was vey good.
However, our trip was marred due to loss of 1 cell phone in the hotel room. My belief is it was mistakenly picked up with the bed-sheets and had just fallen off somewhere - but we could not find it despite the hotel initiating a big search. The hotel management went out of their way to address the loss & we were feeling really bad to put the hotel staff under such scrutiny. The management approach reflected their commitment to hospitality and we greatly appreciate that - however losing a cell phone causes too much trouble to forget it easily.
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- Also Known As:
- Pavillon d`Orient Boutique Hotel Siem Reap