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All reviews executive level briarwood mall hotel restaurant hot tub front desk staff clean hotel football game great place to stay parking lot fitness center beds were comfortable indoor pool convenient location relish lobby orientation wedding
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Reviewed 17 July 2018

My family and I really enjoyed our stay. The room was spacious, clean and inviting. Our two sons LOVED the pool, which is very large, and goes from 3ft to 9ft deep. The outside patio off the enclosed pool room was very nice as well with lots of seating. We got the buffet breakfast in the morning which was very good and had a decent variety. The restaurant is very nice as well. All the staff members were very nice to us and checking in and out was easy and quick. Absolutely no complaints!

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank svonbroda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison3500, Front Office Manager at The Kensington Hotel, responded to this reviewResponded 18 July 2018

Good Morning Sarah R,

It's wonderful to hear that your stay with us was so great! It was our pleasure to have you and your family here and we love that your sons thoroughly enjoyed the pool! We will be passing on the kudos to our chef for the compliment on the morning breakfast buffet and to the staff! We welcome you to come back anytime and have another amazing experience with us!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

This hotel is located right next to the freeway and right next to the mall for shopping. We were visiting the University of Michigan campus, which is straight down State Street so it was Very convenient to get everywhere we wanted to go. The hotel was clean and had a beautiful pool and outdoor garden area perfect for weddings. They offer free breakfast and have an attached restaurant. We got a discounted rate for visiting the University. Otherwise, it’s kind of pricey.

Room tip: The rooms are clean and nice. They offer a refrigerator, but not a microwave.
Date of stay: July 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank E2117IYjans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison3500, Front Office Manager at The Kensington Hotel, responded to this reviewResponded 17 July 2018

Good Afternoon E2117117lYjans,

We are so happy to hear that you had such a wonderful stay with us and that you enjoyed the convenience of where our hotel is located. It's wonderful to hear that you also were able to experience our amenities and that you indulged in our buffet breakfast! Please come back and see us again very soon!

Best Regards,

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Reviewed 16 July 2018

Attentive staff, clean rooms. If you don't have a car, the location's a bit in the middle of nowhere (on a mall's ring road) but that says more about the layout of Ann Arbor than anything else. Restaurant was excellent, and the hotel was quiet at night.

Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank prd804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison3500, Front Office Manager at The Kensington Hotel, responded to this reviewResponded 18 July 2018

Dear prd804,

We are so glad to hear that you had such a memorable and pleasant stay with us. Our restaurant has delicious menu items, and we are happy to hear you were able to enjoy it and got some sleep as well! Thank you for taking the time to provide us with your experience and we look forward to your upcoming reservations with us!

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Reviewed 16 July 2018

This was my 3rd visit in about a 12 month period and my first disappointment. At check in, as I stood next to the champagne I was not offered a glass. I was also not given my coupons for breakfast. When I pointed out these two omissions there was no apology. Then after being out of our room from noon until 7:30 pm our room wasn’t cleaned. After 40 min of nonsense with the front desk a manager finally stepped in to get our room cleaned.

Date of stay: July 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank ChicagoSpaLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison3500, Front Office Manager at The Kensington Hotel, responded to this reviewResponded 17 July 2018

Dear ChicagoSpaLover,

We first wanted to thank you for your loyalty to our hotel and appreciate you choosing to stay with us so much. We truly apologize that your latest stay with us was such a disappointment. We will be communicating with our team regarding your stay. We would be happy to offer you some kind of compensation or possible discounted rate If you would like to reach out to me directly. Our telephone number is 734-761-7800. Thank you and we look forward to hearing from you!

Best Regards,

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Reviewed 16 July 2018

The hotel is nice. However, if you are without a car and you want to be in the city center, then the place is not best situated; and two ubers or lyfts per day.

The room is spacious and has everything you might expect.

The breakfast buffet (not included) had lots of egg and meat things, but no proper bread, so healthy food is not a priority. Free coffee in the hallway is a nice gesture though!

Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Arjen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison3500, Front Office Manager at The Kensington Hotel, responded to this reviewResponded 17 July 2018

Good Morning Arjen D,

We thank you for staying here at the Kensington and for your suggestions on ways to improve our breakfast buffet in the morning. We are a few minutes from the university, but it can be fairly convenient to get an Uber or Lyft service. We are within walking distance to shopping and many restaurants, though. We will point out to our management staff what you have mentioned about the bread on the buffet, but we do also have fruit and other items for you, if you would like. We are happy to hear that you enjoyed the complimentary coffee in the morning! We look forward to your future stays with us!

Best Regards,

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