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Reviewed 19 July 2018

We stayed at 10 different hotels on our recent road trip, and this was the best one. It was new, modern, very clean, well located, and well priced. The staff was incredibly friendly, the rooms were spacious, the beds were comfortable, and the breakfast was great. There is ample free parking. The lobby is really welcoming with lots of different seating and a bar.

  • Stayed: June 2018, travelled with family
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Thank 96skb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Guest Relations Manager at Hyatt Place Ann Arbor, responded to this reviewResponded 20 July 2018

Thank you so much for taking some time and leaving such wonderful feedback regarding your experience! Glad you were able to enjoy everything we offer at the hotel here. We look forward to seeing you again in the near future.

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Reviewed 18 July 2018

Nice hotel, not central to the downtown. They did have a shuttle, so that was good. The staff was friendly and helpful. Difficult to drive into the property, driveways difficult to locate. The location was a bit remote

  • Stayed: July 2018, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank bradgarsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Guest Relations Manager at Hyatt Place Ann Arbor, responded to this reviewResponded 19 July 2018

Thank you for taking some time to leave us feedback regarding your experience. Glad our staff were able to be so helpful in assisting with everything! We look forward to being of service again in the near future.

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Reviewed 18 July 2018 via mobile

I'm 2-3 times per year in Ann Arbor for business meetings and stayed first time at this place. It was just great and top value for money!
Everything is new (Lobby, Room, Equipment, etc.). Very friendly personnel and good complimentary breakfast.
I'll definitely stay again :-)

Stayed: July 2018, travelled on business
Thank thomi1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Guest Relations Manager at Hyatt Place Ann Arbor, responded to this reviewResponded 19 July 2018

Thank you for leaving such wonderful feedback regarding your experience with us. Glad everyone was able to be so friendly and accommodating! We look forward to seeing you again soon!

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Reviewed 17 July 2018

Modern clean clean clean hotel. Staff amazing, lobby amazing g and actually has a library. Watched World Cup in lobby by bar. Real dishes with breakfast Steps to mall and university. Great great value. Only Hyatt for me.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank 99garron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Guest Relations Manager at Hyatt Place Ann Arbor, responded to this reviewResponded 19 July 2018

Thank you for leaving such great feedback regarding your experience! Glad we were able to be so accommodating and you were able to enjoy the World Cup action! We certainly look forward to being of service again soon.

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Reviewed 15 July 2018

I typically reserve anything less than 3 stars for particularly bad experiences, and while this may have been an outlier, there were enough troubling things about this hotel that warrant it 2 stars. Now for the details.

1. House Keeping: They are severely understaffed. It is understandable that the housekeeping staff will clean the rooms that they need to make ready for new checkins first, but they are so understaffed that they can get to other rooms at around 5. And if you are in the room, you don't want them cleaning it. So, 6 out of the 8 days, we didn't have our rooms cleaned. When I called the front desk and asked if I could schedule it between 11 am 2 pm the next day, they flat out said no.

2. Elevator: This is a new hotel, and I expect things to work well. One of the two elevators was out for a whole day, and maybe part of the next day. Unheard of at a 3-star hotel. That led to delays, people taking the stairs, etc. Imaging taking the stairs with a ton of luggage.

3. Food: Their breakfast spread is good. No complaints. However, the restaurant at the lobby has very few items to choose from, and none for vegetarians (unless you want to eat just greens or a cheese pizza). We ended up going to Sheraton (next door) most days for dinner. Look at the Yelp reviews for Sheraton - for a hotel restaurant, they are great!

4. Credit card machine: Their credit card reader at the restaurant was out for 2 to 3 days. So they only accepted cash or you could put the tab on your room.

5. On one of the days, the housekeeping staff just left their cart in front of our door for the day. Really?

There are plenty of good hotels around. This maybe a symptom of it being a new hotel, but I'd say avoid it if you can.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
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Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Guest Relations Manager at Hyatt Place Ann Arbor, responded to this reviewResponded 19 July 2018

Thank you for taking some time to leave feedback regarding your experience here with us. I apologize for the issue experienced during, and lack of service. We certainly have addressed issues with our housekeeping department and I apologize for the timing issue. Also the unfortunate timing of the elevator going out, we would’ve certainly assisted with any luggage down to your vehicle! And the credit card machine has been addressed and measures were taken to insure more options are available. Hopefully you allow us to redeem ourselves with the issues and we hope to be of service to you again in the near future!

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