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“The Zoo” 1 of 5 bubbles
Review of Amwaj Rotana

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Amwaj Rotana
Ranked #73 of 544 Hotels in Dubai
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“The Zoo”
1 of 5 bubbles Reviewed 17 June 2012

“The Zoo” that’s what the Taxi driver called it on our return to the airport after our 8 day holiday to the Amwaj Rotana Hotel.
We booked 2 rooms for my parents my husband and I to celebrate my Mums birthday. On arrival we had to give over a credit card to have an amount blocked, on day 3 a message appeared on our TV asking us to go to reception to pay an outstanding bill for drinks we had on the first evening. (64 Dirhams about £12). We were informed that due to the amount we owed the hotel would like us to pay the bill and pay 500 Dirhams for further credit. We found this unbelievable and told them we had already had the card blocked for such things. The hotel had lost all record of blocking the card so we informed them that we would not be having anything else so the matter would not reoccur. After we complained at the way we were treated we were informed we could have anything we wanted and settle the bill at the end of our stay. (A little too late for us) We told them we would not bother.
Bedrooms we were asked if we wanted smoking or non- smoking opted for non –smoking as no one smoked was given smoking had to change rooms
Swimming pool had to be up at the crack of dawn as beds were saved from 6am in the morning even though a sign stated belongings would be removed unused bed after 30 mins, what a joke. You have to make sure you get on with people as beds are so close together you were almost sharing their sun cream.
Meals you were seated at tables that hadn’t been cleaned after the people before so you had to sit with dirty plates glasses and napkins until another waiter came to clean up before you could have a meal. As for the food well it was either eat it or go hungry as choices where very limited and if you didn’t eat spicy food then you went hungry as on one particular occasion, 2 members of our party didn’t eat Indian food so we asked if an alternative could be done. After asking the chef the answer came back No.
Then you come to breakfast if you decided to have an early breakfast (say 8ish) then you seem to be chasing round looking for waiters, food, plates, bowls and anything else you might need for breakfast, or again a table that has been cleaned.

  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, 19 June 2012
Dear Guest,

It was a pleasure reading your feedback as it through comments such as yours that we are able to improve our services.

We apologize for the incovenience you have experienced during your stay. I have noted all your comments and personally discussed the same to our Department Heads and staff. Rest assured that all necessary steps have been taken to ensure our services and facilities will meet the expectations of our guests.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us.

Thank you once again and I look forward to welcoming you in our hotel in the not too distant future, assuring you of our best services and prompt attention at all times.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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south africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 14 June 2012

Just returned from a 5 day stay at Amwaj Rotana. Stayed in a classic suite which was impressive, very spacious, gorgeous view and large bathroom. Housekeeping was late on servicing the room.
I do look forward to a good selection at the breakfast buffet whilst on holiday. Breakfast unfortunately was the same every single day and not a wide variety at all. Poor service at breakfast, waited a while for orders and waitors did not clear the table as you finished. Supper at Horizon was also limited and also left us feeling disappointed. You do have to wait long for a lift between floors. The location of the hotel is good with restaurants within walking distance.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank zahra a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, 19 June 2012
Dear Guest,

It was a pleasure reading your feedback as it through comments such as yours that we are able to improve our services and facilities.

I have noted your comments regarding the service and variety of food in our all day dining restaurant - Horizon. I have personally discussed the same to our Department Heads and Executive Chef to ensure that service will be more efficient, more variety of food will be added and to review the menu being served within a week.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and I look forward to welcoming you again in our hotel in the not too distant future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west midlands
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 June 2012

Couple in our 20's. Stayed at the Amwaj Rotana from June 3rd - 9th and had a wonderful time! I had read on here previously about the sunbathing situation and that the pool was very shaded and was quite worried about this but every day the pool got a lot of sun and the pool attendant would always look for us to get 2 seats in the sun, if all the seats were taken he would even put up temporary sunbeds for us to use to make sure we could sunbathe. The beach was only a 5 minute walk away also so sunbathing was never a problem! The staff at the Amwaj were the nicest we have come accross, every member of staff would put in a huge effort to be friendly and helpful to us, and they would open the doors for us every time we came in and out of the hotel. When we were booking trips to the Burj Khallifi and the Burj Al Arab we spoke to reception and they managed to sort everything out for us and even went and collected the tickets directly from them and delivered them to our room! The rooms were large and very comfortable with a lovely sea view. The location was fantastic with restaurants and bars a 2 minute walk away and plenty of taxis always outside for when we needed to go further out. The food was also great! We did find the lifts to be slow but it didnt matter too much anyway! The hotel was excellent value for money! We loved our week in Dubai and would definatley make a return to the Amwaj Rotana.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, 18 June 2012
Dear Guest,

Firstly, I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 June 2012

We spent the first 3 nights of our honeymoon at this hotel prior to going on to the maldives. As it was an 'add on' we werent expecting anything more than somewhere just 'nice' for a few days, as we didnt plan to spend much time at the hotel. However this hotel more than exceeded our expectations and in particular, the staff made our experience and thus the start of our honeymoon just perfect. Overall, great location, lovely food and some of the best staff we've ever been looked after by.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nicola b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, 12 June 2012
Dear Guest,

Thank you very much for staying at Amwaj Rotana Jumeirah Beach-Dubai.

I am delighted to read your comments and I am happy that you had a nice experience with us and that the services of our staff met your expectations.

I look forward to welcoming you back in the near future and assuring you of our best services and prompt attention at all times.

Sincerely yours,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 June 2012

It was my hubby's birthday and we decided to have an overnight stay in Amwaj Rotana instead of usual party at home or dining out. Checking in is hassle free and they allow us to check out by 1 pm. The room is very nice, smells good and we had the sea view- what a perfect view! we had half board included in our package. And i must say that i much enjoy the breakfast than the dinner..but over all the food is great. And i must mention this..im certified dessert addict..i fell in love with their dessert specially the mango mousse..i even take home one whole cake with me...lolz!and by the way, the complimentary cake given to my husband is sooo yummy too and he really enjoy it. Again thank you Amwaj Rotana..till next time.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yellow_addict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, 12 June 2012
Dear Guest,

Firstly, I would like to thank you for choosing the Amwaj Rotana Hotel and I was pleased to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amwaj Rotana

Property: Amwaj Rotana
Address: 79 Al Sufouh Rd | The Walk, Jumeirah Beach Residence, Dubai 86834, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 Luxury Hotel in Dubai
#75 Business Hotel in Dubai
#86 Family Hotel in Dubai
#87 Romantic Hotel in Dubai
Price range (per night): ₹ 9,690 - ₹ 28,349
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally located along Dubai's famous leisure and retail strip known as "The Walk", Jumeirah Beach Residence (JBR), you will experience the height of comfort at Amwaj Rotana Hotel. Presenting a portfolio of 301 tastefully furnished sea view rooms and suites including the prestigious Club Rotana offering lavish personalized hospitality, Amwaj Rotana Hotel boasts the largest rooms along JBR each with its own balcony. With three award-winning restaurants offering Italian, Japanese and international cuisine as well as live entertainment, happy hours, theme nights and more, guests of Amwaj Rotana can expect a fun-filled visit. Recreational diversions on the hotel grounds includes Bodylines Fitness & Wellness Club that comprises of temperature-controlled adults' and kids' swimming pools, a fully-equipped gymnasium, Jacuzzi, steam rooms, sauna and spa. Complimentary WiFi is available in all public areas of the hotel. The hotel benefits from the features around the vicinity such as the recently opened The Beach Mall featuring a children's water park, direct access to Jumeirah Beach, retail and entertainment options as well as the Dubai Tram at Jumeirah Beach Residences 2 station, just a three-minute walk from the hotel. Guests can also enjoy a scenic walk around the Dubai Marina Promenade. Complimentary shuttle service is also available from the hotel to prominent malls in Dubai. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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