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All reviews security team the mexican restaurant dubai creek healthcare city rooftop bar special thanks beautiful hotel hotel lobby three nights metro station wonderful stay housekeeping staff business trip rooms are spacious the club lounge bala chiara
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Reviewed 4 weeks ago via mobile

THIS REVIEW IS FOR EVERYONE TO BE VIGILANT WHEN BOOKING AT THIS HOTEL AND TO CHECK IF THEY GET THEIR SECURITY DEPOSIT BACK AFTER YOUR STAY.
We stayed in this hotel for a week in June. We were happy with their cleanliness and hotel staff except the management.
You get charged a security deposit which will refunded back after two weeks of your stay. And that’s what we got informed. We still haven’t got our money back. I started to check after I had a group of friends staying in the same hotel told me that they never refund back. I’m still fighting with back and forth email requesting for refund...which is 3 months already. Every single time after I send one email I get reply back in two weeks or even more saying that ..” the amount has been requested to Network International for the releasing of blocked amount”..
I still haven’t got my money.
KEEP ON CHECKING YOURS!!!

Date of stay: June 2021
Trip type: Travelled with family
Thank tsegeredab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights, responded to this reviewResponded 1 week ago

Dear tsegeredab,

Thank you for taking the time to share your feedback with us.

We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. Our team here would like to assist you at the earliest, we would request you to reach out to us on dxbhc-marketing@hyatt.com. We sincerely hope that you give us one more opportunity to host you again in the future.

Kind Regards,

Vipin Khattar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

An amazing experience with an extraordinary care and service, Jenny and team (Thai specialists) made our day as we were celebrating our first anniversary. Best Spa to rejenvate and strongly recommend!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank 473nomans
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights, responded to this reviewResponded 2 weeks ago

Dear 473nomans,

Thank you for your feedback about NYSA Spa in Hyatt Regency Dubai Creek Heights!

We feel delighted to learn that you appreciated the excellent services offered to you by all our associates, we all hope to see you again at our hotel soon.

Best Regards,

Vipin Khattar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Beautiful hotel, lovely staff at reception. I would like to mention Miss Gil for her kindness and help. Also Kamila(if I don't mistake Argentian), she was also very helpful, shining all the time))
The hotel has variety of dining outlets. I definitely recommend it to everyone and come here soon again.

Date of stay: August 2021
Trip type: Travelled solo
Thank Alisher A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights, responded to this reviewResponded 2 weeks ago

Dear Mr Alisher,

Thank you for the time taken to post your review on TripAdvisor.

We are very happy to know you enjoyed the time spent with us - and we thank you for highlighting our delicious dining options. Thank you also for your kind comments about our friendly and attentive colleagues, they will be delighted to receive such feedback.

Thank you for staying with us, and we look forward to welcome you back again soon at Hyatt Regency Dubai Creek Heights.

Best Regards,

Vipin Khattar
General Manager

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Reviewed 4 weeks ago

This is a long overdue review. Stayed here for the 3rd time in 2 months in Feb 2021.

Previously I've had some service issues at this hotel but this time they really got everything right. Was upgraded to a nice suite, breakfast was more organized while the check-in / check out experience was flawless.

Sadly forgotten the names of the front-desk manager, the 2 kitchen managers and the bellboys, but they did a fantastic job. Will be back here soon again.

Room tip: High-floor suite will not disappoint.
Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank theluxtravels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights, responded to this reviewResponded 2 weeks ago

Dear theluxtravels,

Thank you for posting your comments on Trip Advisor.

The entire team is thrilled to read your thoughts about the hotel. We are glad that the service was to your satisfaction. I am sure that this will go a long way to keep the team at Hyatt Regency Dubai Creek Heights motivated to deliver even higher levels of service than before. We thank you once again and look forward to your next visit with us.

Kind Regards,

Vipin Khattar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I did an aromatherapy massage with Ann, it was so amazing. She is from Thailand and very experienced and well trained therapist. The staffs here are very professional. The ambiance is very luxury and high standard spa, highly recommended.

Date of stay: August 2021
Trip type: Travelled solo
Thank keeratip2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights, responded to this reviewResponded 2 weeks ago

Dear Keeratip2020,

Thank you for your feedback about NYSA Spa in Hyatt Regency Dubai Creek Heights!

We feel delighted to learn that you appreciated the excellent services offered to you by all our associates. Thank you for also highlighting our fabulous aromatherapy massage, we all hope to see you again at our hotel soon.

Best Regards,

Vipin Khattar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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