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“Wonderful hotel but too far from the Beach!”

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Crowne Plaza Dubai Festival City
Ranked #39 of 546 Hotels in Dubai
Certificate of Excellence
yorkshire
Level 5 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Wonderful hotel but too far from the Beach!”
Reviewed 19 May 2009

After returning from a Fam trip where we stayed at the Crown Plaza Festival City. Even though it was really far out from the main areas such as the beach, the hotel offered a good base for those who may be travelling on a business basis & it's also minutes from the airport.

The rooms were fantastic, after sharing a room to myself i was very spoilt with the large King Size bed, sofa overlooking the creek, there was a TV with acces to channels, games & the internet. Minibar had extorinate prices, as do most hotels in Dubai. A writing table with connections to plug into laptops etc. Beds were turned down every day with chocolates left for you.

Bathrooms were amazing, a big glass window seperated you from the bedroom, with a blind to put down if you were slightly worried. However it is quite amazing that you can go to the toilet and be staring at the largest/tallest buiding in the world (Bur Dubai)

There was a great selection at breakfast, from continental, traditional arabic & full english along with fruits, breads etc.

The pool area was lovely. Beanbags are put out on the grassy area. Whilst we were sat round the pool we were brought fresh fruit & wet towels to cool down with. There's two small pools, a large pool & a jacuzzi bath which over looks the Creek, an amazing sight.

The service was impeccable! Would definitley reccommend. The hotel was linked to the Intercontinental so you could use one anothers facilities. Also the Festival City was attached aswell, a shopping mall & entertainment venue.

Overall would reccommend this hotel however at least 30 minutes from the beaches.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rebeccaeady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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South Africa
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 May 2009

We stayed at the Crowne Plaza for 5 nights between the 27 April to 2nd May 2009, booked through Priority club using reward points for some of the nights. We loved the location, on the bank of the Dubai Creek. The hotel is only 10 minutes from the airport which is an added advantage. The pool setting was absolutely wonderful and very restful, beautiful view of the creek. Loved the outdoor Jacuzzi, the indoor sauna and steam room and the fully equipped gym, all of which were maintained very well and were spotlessly clean. The staff at check in were friendly and welcoming and were able to accommodate us for an early check in. The concierge staff were helpful and always went the extra mile to assist us. The hotels proximity to the Festival City Mall was convenient, we were able to walk to the centre, the outdoor walkway between the mall and the hotel is fantastic for strolling at night. Festival City is one of the nicer Malls in Dubai, with a wonderful array of shops, restaurants and fast food. Our room was spacious and hi-tec, with very comfortable beds, loved the pillow menu. Breakfast was ok, not up to 5 star standard and the staff seemed easily flustered during busy times. Overall we had a wonderful stay the only sore point being a mix up with priority club and the hotel as to which nights were reward nights, when priority club cleared up the mistake we were left with breakfast for the last morning that we had paid for, however the Manager, refused to budge and did not allow us to claim our breakfast at the hotel on the last morning, this left a very sour note to a truly wonderful stay at the hotel.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveler085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDFCHotelManager, Manager at Crowne Plaza Dubai Festival City, responded to this review, 21 May 2009
Thank you for taking the time to place your review and for the kind comments that were placed within. I must apologise for the confusion with your reservation and your breakfast, I have followed up with my team and can assure you that it was not our intention to cheat you out of this. I do haope that you will return to the hotel in the future.
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mumbai
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2009

Immaculate rooms, decor and fully non smoking. A little awkwardly shaped lobby lounge.

Breakfast is great but expensive. Huge options just walk across to the connected Intercontinental and you will get tired with the options. Step ahead , you will hit the festival city .. zillions of eating options ..

Despite such a large setup, service was very personal and efficient and food across all the restaurants superb.

You will love the views from the room, amazing!

Wish it was priced better!

  • Liked — huge space and numerous options to eat & shop and relax
  • Disliked — a bit away from some of the business locations
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank abhijitbarua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDFCHotelManager, Manager at Crowne Plaza Dubai Festival City, responded to this review, 21 May 2009
Thank you for your review, I am glad to hear that you found so many options, a fact that we are very proud of. I am sorry that you felt the prices were high and hope that this will not deter you from returning to the hotel in the future.
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london
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2009

Hotel located next to Intercontinental this is a developing area of Dubai approx 12 mins from the financial area. Smaller than the Intercontinental with a personal touch but all the facilities of next door neighbour. The bedrooms certainly have the Wow factor and are of a generous size.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theduchessLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDFCHotelManager, Manager at Crowne Plaza Dubai Festival City, responded to this review, 21 May 2009
Thank you for pointing out our proximity to the financial area... a little known fact. This is one of the factors that makes us great for a spot of business mixed with leisure. Thank you also for your very positive review.
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STAFFS UK
Level 6 Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 434 helpful votes
Reviewed 27 April 2009

We stayed at this hotel in April for 7 days travelling with ‘Thomas Cook Signature’ with Emirates on our return from Mauritius. We were very disappointed with the Emirates flight from Mauritius. Drinks were complimentary however the service and food was very poor.
On arrival in Dubai, it was a very long walk to get to the arrivals and passport control. Eventually we were greeted by a Thomas Cook rep who took us directly to our pre booked taxi - the transfer to the hotel took about 10 minutes at most. The airport is immaculate, clean and magnificent!

We were immediately greeted by porters when we arrived at the hotel who took our cases & bags directly to the room. We were given a Creek view room on the 7th floor and I have to say when we went into the room, I had to say WOW ! The room was superb! Massive double bed with pillow menu soft cotton sheets and comfy duvet- the reading lights around the bed were ‘touch’ sensitive.
Plenty of bedside drawer space, an electric Ipod docking station with radio/clock. There were speakers even in the bathroom for the Tv and radio.
There was a large office desk with leather swivel chair, internet access included, fully stocked minibar with everything imaginable, the drawers at the side included whisky glasses and wine goblets sitting on crisp linen serviettes. There was kettle with coffee, all types of teas imaginable, milk and sugar, 2 bottles of complimentary water, which was replenished daily. Large flat screen TV which was hinged so you could position it any way you wanted, complimentary large bottle of red wine for my birthday, fresh strawberries and cream, and chocolate truffles!
In the bathroom was a bidet, wc, huge bath with a huge rain shower over. There was a huge window next to the bath with an electric venetian blind so if you would rather not look over the City of Dubai whilst showering or using the toilet, you can have some privacy !! Everywhere is marble/ frosted glass in the bathroom also a pair of electronic scales – great if you want to see how much weight you’ ve put on holiday ! A nice touch is the electronic do not disturb facility which is a switch inside the room and you either press the green maid or red no entry sign and a light comes on out side your room in a panel so the staff know when to access or clean your room.
There was an electronic safe inside the wardrobe - free of charge – again extra large storage space, iron and ironing board. Absolutely superb room.

We decided to upgrade to half board before we travelled and I’m relieved we did, as the poor exchange rate meant that the evening meal at the hotel was around £40 if you booked direct.The restaurant however was lovely the service was excellent, the staff superb always very pleasant and welcoming and serving you quickly and professionally.
Breakfast consisted of a large fresh fruit selection, fresh strawberries nearly every day , yoghurts, choice of smoothies, cheeses, salads, middle eastern selection. Salads etc, breads, toast, cakes, cereals, the most delicious almond croissants I’ve ever tasted , selection of jams, then of course the hot plate selections. Ordered at the servery then brought direct to your table. The usual eggs, beef bacon, mushrooms, tomatoes etc. Everything served piping hot !
For the evening meals the restaurant was fairly quiet apart from the Brazilian night which is obviously popular !
Each night there was a large choice of themed salads, olives houmous etc e.g.on Italian night there was antipasti, seafood, dressings.etc, selection of cheese, beautiful breads etc and delicious sweets.

The hot servery area offers you a choice of main courses and you can see the food being prepared in front of you. The choice includes pasta, rice dishes, vegetables, either Salmon fillet, Beef tenderloin, Rib eye, Chicken breast, Lamb loin chops etc . There was a choice of vegetables and sauces and you can eat as much as you want so if you prefer to have a pasta course after your starter you can then have a meat course or fish following on as many times as you like. It was beautiful food and our tenderloins with pepper sauce (I ordered the same every night ) were about 2’’ deep and like cutting butter- superb !
Wine is about £10 a glass and no cheaper if you order the whole bottle. The bottled beers were approx £7. Do try the Brazilian night- it is a continuous serving of selection of meats cooked on massive skewers sliced and served at the table – you eat till you say stop !Again the whole experience was wonderful mainly due to the attitude of the staff and excellent food.
Adjacent to the hotel is a Belgian beer bar ( forms part of the hotel) we ate in there one evening and it was again excellent food in wonderful authentic surroundings with Hoegaarden beer at £10 a glass. It gets packed with people going for the Belgian mussels, Chips and Mayo but beware the air con is strong you would need jeans and a cardigan ! It is a smoking area, which for me was a bit of a surprise and can get a bit smoky.

The hotel has a well equipped gym, and the ladies toilets adjacent to the gym are a bit of a surprise ! You go in and find a changing area with beautiful mirrors marble and wooden panels however after going through in the next section there are 2 sauna cabins which you can use, fluffy towels and wonderful body lotions and hand gels. Again it was immaculately maintained as was the outside shower area.
There are loads of sunbeds which are really comfy and each day they put out large bean bags around the gardens with everything being covered with large fluffy white towels which are complimentary. The staff again are very attentive and you are given cards to keep so if you need a waiter for drinks or food, you just flip it over to green and they automatically come straight to you.
There are 2 pools both reasonable size- one is a 25 m training pool and the other is more for entertainment set on different levels situated between the Crowne Plaza and the Intercontinental. There are also 2 very large Jacuzzis on each side of the gardens.
Incidentally if you stay at either hotel you can use the facilities of both and if you are half board you can eat at either hotel restaurant and the Intercontinental does have more selection.
The Festival Shopping Mall is directly behind the hotels and about 5 minutes walk away from the Marina. There is also a canal where you can have a free boat ride.
We took a taxi down to the Dubai mall to see the largest shopping centre and it is worth the visit – and again it is organised so efficiently including the taxi services. It is a must see just to see the aquarium, the waterfall and ice rink and of course the Emirates tower, I have never said wow so many times on a holiday !
Would I go back ? This hotel has some of the most polite, attentive staff I have ever had the pleasure to meet, the hotel was superb in every aspect and food and service excellent. If you want a base for a few days to explore Dubai city just 10 minutes from the airport it is ideal. It would not be suitable for a ‘beach holiday’ as it is quite some distance from the sea.
I would thoroughly recommend the hotel if traveling on business and if passing through Dubai again I would definitely return – if only for the tenderloin steak and Belgian chips and beer !
A really superlative hotel - I really cannot praise it highly enough.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TISSUEHANKIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDFCHotelManager, Manager at Crowne Plaza Dubai Festival City, responded to this review, 21 May 2009
Thank you for your detailed and positive review. Your comments relating to our food and beverage outlets are greatly appreciated - we constantly strive for authenticity in our offerings and it is nice when this is appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price range (per night): ₹ 6,908 - ₹ 17,631
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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