Check in Staff was great.

When we got to our room we didn’t have bath towels. We asked them to bring but no one brought towels. We had to go down and speak to reception staff. When we came back inside the room after an hour , we saw small towels.
Toilet wasn’t clean, had to ask house keeping to clean.

Next day when wanted to make tea , asked for cream , was told they are sending. After ten mins when called again , reception said sending. Finally housekeeping staff Came to the room and said cream is over they have ordered.

We spoke to the Anish the manager about the issues we faced next morning and things got better. When he came back in the evening we had proper towels in the room , slippers etc and the room was cleaned well. It smelled great and fresh. it made a lot of difference in our stay. I just say , Anish changed our stay from being worst to the best. He is a great manager , very professional and takes great care of his guests. We wouldn’t be happy if he would have not assisted us

Rooms are spacious.

this hotel is situated in main bur dubai area. bu i am really dispointed with their service. from reception level to room service need lot of improvements. not suits for 4 star category. bedbugs, hanging closet health hose, lights are not properly connected etc.

I stayed here with a friend and on arrival we were put in a smoking room, we asked if we could change to a non smoking, where they moved us to wasn't a prepared room the bed was dirty the spare pillows were all stained and smelt, there was no hair dryer, only 1 cup between 2 of us, we had a kettle base but no kettle, the lamp was hanging off it's stand, stains on the walls and carpet it was a shambles. They did come and change the bed and replace the missing items I also have to add my brother and his partner were across the corridor and their room was fine.
The breakfast which we paid extra for wasn't the best and was mainly curry for breakfast so we just settled for Croissants which we constantly had to ask for. People were touching food on the buffet and I witnessed a guy take a swig from the shared water bottle then put it back for people to pour a drink from.
The pool area was quite a nice area compared to the rest of the hotel apart from us witnessing children one of around 11 years old urinating up the poolside shower.
So all in all it's the guests that stay here that let t down and the unfortunate room we had. We stayed in may so the rates were reasonably priced. Lots of places to eat near by and close to the metro. Nicer places to stay in Dubai i'd say the only thing going for this one was the location.