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“Good place to stay” 4 of 5 bubbles
Review of The Palace Downtown Dubai

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The Palace Downtown Dubai
Ranked #15 of 544 Hotels in Dubai
Certificate of Excellence
Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
“Good place to stay”
4 of 5 bubbles Reviewed 20 June 2012 via mobile

Got in late to Dubai and we were immediately upgraded to a suite which was huge. Good location in Dubai and had a great meal at the Argetijian grill before adjourning to the massive king sized bed which was very inviting and so so comfortable. Location wise if you want to shop next door is the Dubai mall and Burj Kalif building for a good view.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharrrpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Palace Downtown Dubai, responded to this review, 24 June 2012
Dear Guest,

Thank you very much for your kind review, we are glad that you enjoyed our food and service as well as the location.It is always nice to know that our guests had a pleasant stay with us and we will be honored to welcome you back in the near future.

Yours sincerely,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,355 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (424)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Frankfurt, Germany
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 17 June 2012

The hotel was ok, they tried to make it like a luxury hotel, but it kind of failed. They have a Souq in the hotel, but the shops arent good. One good thing is the view to the Burj Dubai and you can watch an amazing water show.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Julius R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at The Palace Downtown Dubai, responded to this review, 18 June 2012
Dear Guest,

Thank you for your feedback. I offer my sincere apologies for any inconvenience that you may have encountered during your stay with us. Please be advised that The Souq is not part of the hotel and the shops belong to the Souq as well. On behalf of the entire team here at The Palace-The Old Town, we look forward to welcoming you back.

Yours sincerely,
Michael Sorgenfrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

This hotel is beautiful, service is fantastic. Room very clean and tidy. Bed to dream for. We were upgraded to a suite and it was beautiful just out of Arabian NIghts.

This Hotel if something you dream about and would highly recommend it to anyone. Staff were very Helpful we so enjoyed it we are going back next year but this time we are going to stay at least a week 3 days was not long enough.

We ordered room service for dinner as we were so tired after having flowan from Barcelona. Food was fantastic and they serve a great Buffet Breakfast included in the price. Having flown with Emirates we got a great hotel deal.

Room Tip: We had a fantastic view from our room 539 of the fountain at night. also looked down upon the pool a...
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shazgirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at The Palace Downtown Dubai, responded to this review, 18 June 2012
Dear Guest,

Thank you for taking your time out to share your experience with us. It was our pleasure to have you here at The Palace - The Old Town. We are glad that you had a good time and we look forward to welcoming you back in the near future.

Yours sincerely,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
zurich
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 June 2012

This was probably my 6th or 7th Stay at the Palace since it has opened and it is still as wonderful as ever. From the minute you step into the beautifully decorated and scented lobby you are transported to another world...
I arrived at 1 am on 29th May for a 3 day stay.
Arrival and check in were seamless and quick... We were upgraded to a Junior Suite (Suite 350) upon arrival and that was a much appreciated and a pleasant surprise.
The room was gorgeous, probably my favourite room so far. I have stayed in several suites and rooms and this one was special. There was an alcove window with a sofa in it where my daughter spent hours playing and I spent the evenings reading or dreaming while admiring the Dubai Old Town view.
Everything was perfect as far as decor, cleanliness and preparation!
The service as always throughout the hotel was very very good. The staff is really some of the best trained staff I have encountered in Dubai. I would go as far as to say that they seem happy and if I had to work in a hotel in Dubai and had a choice I think I would chose The Palace! I thought of this as I walked around the hotel... There is an air of peace that just stays with you.
As I had my daughter with me I spent most evenings by the pool. The pool area is lovely and very relaxing... The decor is gorgeous and in the evenings it is a fantastic place to wind down. The pool staff is superb and very attentive, you only have to tell them things once and throughout your stay they will keep to your standards (e.g. Ice on the side, water at room temp e.t.c.) It is this type of attention to detail that just makes the difference between a good hotel and an exceptional hotel.
This is the perfect place to stay if you want a city break in an oasis of calm understated Luxury.
I love The Palace and it is definately my favourite Hotel in Dubai.
Thank you to all the staff who once again made my stay so wonderful!
R.W.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JetsetZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at The Palace Downtown Dubai, responded to this review, 12 June 2012
Dear Roberta,

Thank you very much for taking the time to give us your feedback on Trip Advisor following your numerous and recent stay with us here at The Palace - The Old Town. We are delighted to see you enjoyed your stay.

We all hope your journey back home was a safe one and we all look forward to being able to welcome you back to The Palace – The Old Town soon.

Sent with my personal best wishes.

Yours sincerely,
Michael Soregnfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

Stayed here for a long weekend over the first weekend of June.
Checked in around 1am on the Saturday morning. Taxi from Terminal 3 was 60 Dirhams (there is a late night supplement to pay from the airport). Reception staff were very pleasant and welcomed us with a complimentary drink.
We stayed in one of the nine Junior Suites and I must say everything was pure quality. We had a view of the Burj Khalifa and Dubai Fountains. Room was very large and had everything that you would need.
Pool area was very nice. Plenty of beds and cabannas for everyone. The pool however did little to cool us down. It was 44 degrees during our visit and the pool temp was close to that. The pool is cooled over the summer months but the heat is intense.
Hotel is only a five minutes walk to the Dubai Mall, but walking anywhere else is not an option. Dubai is big, very big and taxis are needed routinely.
The facilities at the hotel are first class as was the buffet breakfast.
In summary, a true five star hotel, the build, the architecture, the furnishings, the staff all truely first class.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Boroboy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at The Palace Downtown Dubai, responded to this review, 11 June 2012
Dear Guest,

Thank you for sharing your experience with everyone on Trip Advisor. We are delighted to learn that you had an excellent stay with us. I was sorry to read that the pool was not cool enough, I apologize for any inconvenience this may have caused.

We all look forward to welcoming you back on your next visit.

Yours sincerely,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace Downtown Dubai

Property: The Palace Downtown Dubai
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#15 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Price range (per night): ₹ 18,986 - ₹ 55,756
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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