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“Great location by Dubai Mall”
Review of Palace Downtown

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Palace Downtown
Ranked #39 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 9 May 2012

Decent if uninspiring room, although we didn't have a view of the fountain which would have probably made it better. Service was very good, the argentinian restaurant served great food and being so close to the mall and the burj is a real bonus as there's not much else in Dubai. Nice pool area

  • Stayed: November 2011, travelled as a couple
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1  Thank Frasier2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this reviewResponded 17 May 2012

Dear Fraiser,

I am glad to know that you enjoyed your meal and our service at The Palace-The Old Town. Also good to know that you were able to take advantage of our surrounding attractions.

Thank you Fraiser for your feedback and we hope to welcome you again some time in the near future.

Yours sincerely,
Michael Sorgenfrey
General Manager

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1,800 - 1,804 of 2,719 reviews

Reviewed 7 May 2012

We are in visit to Dubai . We were at the palace just to have a couple of drinks and over look the fountain view. It was fortunate for us that we met Sitaram who gave us tremendous knowledge of the hotel facilities,Restaurant and all.. Because of his recommendation we went to have dinner with belly dancer ,we tried Argentian food the other day.We felt that Belly dancing Restaurant was bit mess lack of management. We saw manager was rooming around but no result only waiters were running all over the place. overall the hotel is fantastic,lobby staffs are outstanding. I am sure we will come back to the palace to stay on our next visit. keep up the good work

  • Stayed: April 2012, travelled as a couple
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3  Thank Mathew974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this reviewResponded 10 May 2012

Dear Mr. Matthew,

Thank you for sharing your feedback with us. I offer my sincere apologies, the feedback that we receive from our guests is most valuable.

We are happy to know that you will give us an opportunity to welcome you back again to The Palace – The Old Town.

Yours sincerely
Michael Sorgenfrey
General Manager

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Reviewed 5 May 2012

Beautiful hotel, classy decor, great service. Room wasn't huge, but was well planned and very comfortable. Hope to come back sometime!

  • Stayed: May 2012, travelled with friends
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1  Thank TheDesertDivaME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this reviewResponded 7 May 2012

The feedback we receive from our guests is the most valuable.

Thank you so much for sharing this with us. On behalf of the entire team here at the Palace Hotel we all look forward to being given the opportunity to welcome you back in the very near future.

Yours Sincerely,
Michael Sorgenfrey
General Manager

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Reviewed 5 May 2012

This hotel is considered number one of the five stars hotel in Dubai. I have stayed in all the 5 stars hotel in Dubai but I couldn't find better than The Palace The old town. The location is perfect. everything is a walk distance from you. The price is OK and the service is fabulous!
The staff are always helpful with smile. The general environment is clean and quiet. You can walk to Dubai Mall and Burj Khalifa.
My best place in this hotel is the shisha tent in Ewaan restaurant. this place is charming. imagine how it would be when you are smoking a delicious shisha on the poolside in front of burj khalifa. wow. it is really charming

Room Tip: Don't miss the fountain view rooms
See more room tips
  • Stayed: April 2012, travelled with family
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Thank Hussein M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this reviewResponded 7 May 2012

Dear Hussein,

I am glad to know that you had a great time during your stay at The Palace -The Old Town. We are committed to provide our guests with the best service and we are pleased to hear that you enjoyed the attractions near us.

We would like to thank you again for your kind review and look forward to welcoming you again in the future.

Yours sincerely,
Michael Sorgenfrey
General Manager

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Reviewed 5 May 2012

The palace Hotel at Dubai downtown is really very excellent option for any visitor to this magical city. I stayed at the end of April and I celebrated there my second anniversary. The stay was exceptional by all means. The staff are welcoming and very professional. Check in is so smooth. I told them that I want the room to be prepared for anniversary and the preparation was a real surprise for my wife. They brought a cake and a special juice for that occasion. Red roses were all over the room and toilet with foamy soap. The hotel is so close from Dubai mall, the Burj Khalifa, Dubai dancing fountain as well as many intercontinental restaurants.
I would definitely recommend this hotel and will visit it again.

  • Stayed: April 2012, travelled as a couple
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Thank Ahmed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this reviewResponded 27 May 2012

Dear Guest,

Warm greetings from The Palace - The Old Town!

Thank you for sharing your review on Trip Advisor.We are delighted to see you enjoyed your stay with us and our great location as well. We look forward to being able to welocme you back in the very near future.

Kind regards
Michael Sorgenfrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range: ₹ 23,931 - ₹ 51,032 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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