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“Great hospitality, great experience”
5 of 5 bubbles Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 540 Hotels in Dubai
Certificate of Excellence
Egypt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hospitality, great experience”
Reviewed 5 May 2012

It was one of my best hotels experience in Dubai. From the first moment at the front desk you feel so welcomed with a warm smile on every one’s face. The room was neat, clean and well equipped with whatever you would need. Although my stay was so short but I’ve really enjoyed it and I’m sure I’ll repeat it again. Special thanks to Mr. Sai for his kindness and the personal touch which adds a great impression about the hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZMOON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 8 May 2012
Thank you for taking the time to share your comments on TripAdvisor.

We were delighted to read that we had been one of your best hotel experiences and that Sai and the team provided excellent service.

We look forward to the opportunity of welcoming you back to Raffles Dubai.

Sincerely yours,

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,216 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (734)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Bogota, Colombia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2012

The first surprise was how close it was to the airport, no long drive after a 13 hour trip from New York. Then the grandiose lobby, the spacious room and bathroom, veranda, and top class restaurants--all the elements of a memorable stay. The staff was very helpful and courteous, doing justice to the luxurious appointments. Very well located with a mall next door, near a metro line and close to old Dubai. Only hitch we had was arriving early, way before check-in time, but this was remedied by a nap by the pool until our room was made available just before noon. Also, in spite of very thick glass doors to the veranda, there was a low, steady hum from the main road next to the hotel which went on late at night and early morning. While one can get used to this hum and even be lulled to sleep with it, this noise made sitting on the veranda unbearable.
Overall though, this was a real 5 star experience.

Room Tip: Maybe the rooms away from the main road could be less noisy.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonson2838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 8 May 2012
Thank you for taking the time to post your review on TripAdvisor.

We were pleased to read that overall you had a 5 star experience and that you found the hotel to be well located and that we had all the elements to ensure you had a memorable stay.

That said, we were disappointed to read that you were disturbed by the road and that you could not enjoy the balcony because of the traffic. If you do have the chance to stay with us again please ensure that you let us know that you would prefer a quieter room and we will make sure that we allocate you a room on a high floor, facing away from the main road.

We look forward to the opportunity of welcoming you back on a future occasion.

Sincerely yours,

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 April 2012

Excellent service, attention to detail and surroundings. Highly recommended and one of the very best hotels I have stayed at.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SelenaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 8 May 2012
Thank you so much for taking the time to highly recommend Raffles Dubai on TripAdvisor.

We were delighted to note that you found the hospitality excellent and that we were one of the best hotels that you have ever stayed at.

We look forward to the opportunity of welcoming you back on a future occasion.

Sincerely yours,

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuwait
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2012

I had the most lux jet setting experience at raffles it was like am a queen nothing went wrong the room was above my expectation the food was so yummy the pool was beautiful the spa was excellent loved every minete of my stay

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank athoub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 8 May 2012
Thank you for taking the time to share your comments on TripAdvisor.

We were pleased to read that you felt like a queen and that you enjoyed every minute of your stay. In addition, we were delighted to note that the room exceeded your expectations and that you had found the food delicious.

We look forward to the opportunity of welcoming you back on another occasion.

Sincerely yours.

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
1 review
Reviewed 28 April 2012

My fiancee and I were making our first visit to Dubai and we didnt know where to stay so we relied on tripadvisor for some good reviews. Whilst the majority of reviews (as you can see) are more than positive, there were one or two less praising comments. Nevertheless, we decided to oblige and booked in for a week.

We arrived at 7am and hoped that we would be accomodated as many have reviewed on this website, however, Raffles is not obliged to accomodate us in this instance. On arrival the doorman was pleasant and he asked where we had flown from. We told him we were coming in from South Africa and he took us to a South African lady at the front desk who we had a nice chat with and she helped us get checked in and advised us what we could do to kill the time whilst they prepared our room. Even though we were somewhat exhausted we were feeling at home already.

We eventually got into our room and we were immediately taken aback by the size of the room which was huge compared to what we have come to expect in a typical 5 star establishment. We had read about this from other travellers reviews but you really must go see in order to get full appreciation of it. Shortly after arrival we had outr first visit from our top class butler - Salman.

Although the units have been lived in and used, our room was clean and every aspect from the bathroom to the bed, living area and balcony are complete luxury. The service all round from the red lounge bar men and waitresses to the concierge was truly stellar. You really will struggle to find comparable service at a 5-star hotel. We spent most of our days out - shopping and seeing Dubai - but we were always happy to come 'home'.

I could spend many more paragraphs describing how awesome this hotel is but I have limited time. We stayed at the Raffles Dubai last year December, yet we cant stop talking about it and wishing for another zen experience. We are already planning our next visit, however, we intend spending all our time at the hotel this time round - probably at the pool with Kyaw or any other one of the brilliant pool staff and enjoying complimentary iced tea and cool aromatherapy infused face towels.

To stay anwhere else would be selling ourselves short.

Makhosi & Ronelle

Room Tip: A Standard room will be more than you expect. It is more than sufficent, although I am keen to see w...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Makhosi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 8 May 2012
Thank you for taking the time to post your review on TripAdvisor.

We were delighted to read that even though it has been five months since your stay you still have very positive memories of your visit and remember the names of the staff that looked after you.

Furthermore, we were pleased to note that you found the rooms of an excellent size, at 70sqm they are one of the largest ‘standard’ rooms in Dubai, and that you would not hesitate to return.

The team work hard to deliver the legendary Raffles service and it was pleasing to see that they had been successful on this occasion.

We look forward to welcoming you back home in the future.

Sincerely yours,

Peter French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Dubai
#1 Business Hotel in Dubai
#1 Romantic Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price range (per night): ₹ 14,056 - ₹ 34,266
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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