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“Good hotel with fantastic staff”

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Villa Rotana - Dubai
Ranked #77 of 542 Hotels in Dubai
Certificate of Excellence
Newport, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good hotel with fantastic staff”
Reviewed 23 April 2012

We stayed at the Villa Rotana recently when visiting our daughter who works in Dubai. The hotel was very clean, our bedroom was fairly plainly decorated but good sized, the bedding was lovely crisp white cotton sheets, which were changed regularly. We had asked for a room facing the Burj Khalifa and other sky scraper buildings, but were placed in a room at the back of the hotel which did not have such special views as they told us all the rooms in the front were taken. A bit disappointed at first, but no problem really. The breakfast was fab, except for the chicken sausage, which was horrible! There was a large array of food from various countries. My hubby opted for traditional British mostly but I like to try most things. Eggs were cooked freshly. I loved the omelette and discovered Foul Medames which I was not expecting to like, but loved. Lots of fresh fruit, plus pastries, yoghurt, etc, etc. What stood out for us most was the staff, who were fantastic from start to finish, whether it be waiting staff, pool staff, cleaners, who always had a smile on their face. We would go back definitely, although if you want a bar, you will be disappointed. The swimming pool on the roof is lovely, and it proved a great base for us.

Room Tip: Ask for a room at the front of the hotel!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimmilolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 26 April 2012
Dear Trip Advisor Member,

Thank you very much for your feedback. It is delightful to learn all the appreciations you have mentioned and it has been shared with the team. I have noted you comment with regards to the chicken sauge in the breakfast and the corrective measures has been taken to ensure that it will not be repeated. We look foward to welcome you back on your next visit.

Best regards,

Kinan Al Ghraoui
General Manager
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803 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Japan
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 April 2012

After a wonderful stay at the Villa Rotana, I can understand why this new, modern-style hotel constantly gets good reviews overall. All the staff (except for one gentleman I came across at the front desk) are extremely helpful and outgoing, always willing to offer assistance and be of service.

The common areas are spotless; the rooms are a nice size, quite comfortable and clean with a mini-refigerator, small cook stove, and dishes; the pool/gym/sauna area is rather small but quite adequate; and the breakfast buffet is pretty extensive, offering western, Middle Eastern, and even some Indian food certain days.

In total, the Villa Rotana must have the best cost performance in Dubai, considering what the hotel delivered in terms of what I paid. It provides true value, offering clean, down-to-earth service and tasteful surroundings without all the added frills you pay for (but which I don't need) in luxury hotels like a concierge, plush carpets, posh interiors, and fancy artwork.

Some basic points:
1. Location: About 5 minutes walk from hotel front door to train platform of Business Bay Station. Being near a metro station is a definite must, I felt, and the Villa Rotana is ideal. Burj Khalifa/Dubai Mail station is 1 stop. Taxi cost about 60AED from the airport, 40AED back, and 40 to Beach Walk, so hotel sits about midway between the Deira/Bur Dubai (souk) area and the Marina/Beach Walk.

2. What's Nearby?: If you go left out the door and walk one block you will find a supermarket, Turkish restaurant, fast-food chicken/burgers, and a shisha shop selling real items and not the tourist stuff like at the souks. If you go right out the door (toward the metro stop) for 1 block and you will find an ice cream and a doughnut shop. Before you get to the doughtnut shop, turn right (walk towards the back of the hotel) and you'll find a mini-market and a cheap, fast-food Chinese/Lebanese eatery. None of these eateries are deluxe by any means, but they look fine, will do in a jam, and provide some local atmosphere.

3. Breakfast. Some reviewers have criticized the lack of an "egg/omelet station" at breakfast. But all you have to do is ask. In fact, the servers asked me first if I wanted omelets, eggs, waffles, pancakes, expresso, etc., which the hotel provides freshly made, and not from the buffet.

4. Be aware: There is mosque nearby, so if you are in a room at the back of the hotel, you will get the morning "call to prayer". I am not fond of being woken up at 4:30 or so, but there is something exotic to the sound and it is part and parcel when vacationing in the Middle East. It doesn't last long. In fact, the last 3 nights I slept through it all.

5. What's not here: alcohol and a bar, gift shop, dedicated concierge/tour desk.

I whole heartedly recommend this hotel if you are looking for a convenient location, clean and comfortable accommodations/facilities, and excellent service from friendly staff, and all of this at a price that is very reasonable.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Rapublico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 4 April 2012
Dear TripAdvisor Member, Greetings from Villa Rotana! We are delighted to receive your kind comments to Villa Rotana and to have learned that we have met your utmost satisfation and expectation. Such comments truly inspires each one of us to provide our utmost service and attention to your our valued guest at all times. Consequently,your feedback has been shared with our team members. We look forward to welcome you back for another memorable stay with us. Thank you, Mr. Kinan Al Ghraoui-General Manager
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france
Level Contributor
130 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 23 March 2012

I like the rooms (all suite hotel), very modern, it is like a booking hotel in Dubai, great location for business (in front of the financial district, the Burj, Dubai Mall....
The breakfast is OK, the fitness is good, the pool is small but nice. The hotel has a very modern look. I feel very well in this hotel BUT the service is poor at the reception.
The staff is noce at the breakfats in the fitness....BUT reception are not very friendly. Good WiFi in the room, in the lobby and restaurant (but not free!!!!)

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmplolo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 27 March 2012
Dear TripAdvisor Member, Firstly we thank you for your comments and we are pleased to have learned that we have met your satisfaction with our facilities on the other hand we regret to learn that we have not met your expectation with some of our services. Your concern is our priority and a corrective actin is taken. We hope that you would give us a chance to serveyou better next time you visit our hotel and will ensure to provide our utmost service and attention at all times. Looking forward to welcome you at Villa Rotana sometime in the very near future. Yours sincerely,Kinan Al Ghraoui General Manager
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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 March 2012

Visited this hotel last week and I was amazed that Dubai standards would only class this hotel as 3*. You will not be disappointed with your stay. The hotel itself is mainly business orientated but welcomes tourists with open arms - this was my first time in Dubai and would definitely stay at this hotel again. I would like to recognise all staff at reception, breakfast and pool area as all were exceptional. I work in the service industry and the standards in this hotel are high. I have travelled the world and stayed in many 5 and 6 star hotels and would put this hotel for their service in the category of 4 plus if not 5. The facilities are great for a tourist, nice pool area, gym if needed and rooms spacious and cleaned to high standard. If you are looking for a quiet, peaceful relaxing hotel at a great price then I would 100% recommend. The hotel is also in a great location - we did use taxis to get about however they are cheap and to visit any malls in dubai the metro is only 5 minutes away. If manager of hotel reads this review you should be proud of your staff as I would employ many of them in my business.

Mrs Collington.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C17oce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 22 March 2012
Dear Mrs. Collington, Greetings from Villa Rotana! Firstly we are delighted to know that we have met your utmost satisfaction and expectation during your stay with us. Such comment s are truly rewarding for me and my team to continually provide you our utmost service and attention at all times. We look forward to have you with us again for another memorable stay sometime in the very near With warm regards, Kinan Al Ghraoui General Manager
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Surrey
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 March 2012

This is a little gem of a hotel, the only low rise one on sheikh zhayed road. On arrival we were offered an upgrade to a suite for a little extra, we paid this and were not disappointed. We were first floor right at the front and didn't hear a sound from the 12 lane highway below. Beds were really comfy and the hotel is spotless. Staff are trained to make you feel a special guest and the concierge staff knowledgeable and friendly. A special thanks to Victoria and Michael who looked after us at breakfast and the delightful pool staff of which nothing was too much trouble including Allan. Breakfast was very good with something for everyone and the hotel is right by the brilliant and efficient metro which is spotlessly clean and got us all over the city.


If I had to find a problem it would only be to say that it's a shame the hotel isn't licensed as the food we had at lunch was great and we would have eaten in the evening if we could have had a beer and a glass of wine.

If we go back to Dubai and I hope we do, it's a gem then we will definitely stay here again.It's not one of the well known hotels but to be honest we went in a couple and didn't feel at home like we did at the villa rotana.

Keep up the great work your staff are the best!

Room Tip: Pay extra and have a suite it's well worth it.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SurreyHolidayfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 21 March 2012
Dear TripAdvisor Member, Greetings from Villa Rotana! Thank you for posting your wonderful review on Tripadvisor. We are delighted to learn that we have met your utmost satisfaction during your recent stay with us. Your feedback has been shared with our team members. We look forward to welcoming back on your next visit very soon. Best Regards, Kinan Al Ghraoui General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Rotana - Dubai

Property: Villa Rotana - Dubai
Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotel in Dubai
#72 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price range (per night): ₹ 5,249 - ₹ 14,969
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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