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Reviews (6,281)
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Reviewed 6 April 2018

A lot of what people look for in a hotel can't be put into words, it's emotional ... how do you FEEL at a particular property? Look at my number of reviews; I stay in a large number of hotels. Some I like, some I don't ... but it's usually based on a quantifiable criterion. Other times it will be as simple as good service, a smile or the extra mile.
The service at the Waldorf Astoria Dubai Palm Jumierah could only be characterized as excellent ... but ... cool, detached and scripted. I was put off when driving up to the property, we were asked for our name before being allowed to approach the port cochere. Why? Is vagrancy a huge problem wayyyyyy out there on the Eastern Crescent of the Palm? Already adds a division. No warmth. But, as long as the hotel wants to divide the "haves" from the "have nots", why no lounge access for Diamond members? (Short answer: revenue. They are more than happy to SELL lounge access).
In keeping with the lavish theme, the room was nice. Not warm and familiar but tasteful.
The pool and beach area are pleasant, and we had been willing to spend the money to dine at the poolside restaurant, but all the tables in the pool had "reserved" signs, yet with no apparent diners. The restaurant itself seemed virtually vacant.
Being a RESORT, there are no alternative dining options nearby, so the guest must pay exhorbitant prices to dine on site, that said, there are plenty of choices.
The breakfast is expansive and well presented, YET, the automated espresso machine was inoperative for some reason, and replaced with a hot pot of brewed coffee. The lights in the breakfast area flickered (LEDs on a dimmer ... so we thought the staff would address the issue), but nothing was really done for 40 minutes. That was a big distraction.
So, in the end, the property is beautiful, the staff is plentiful, everything spotlessly clean and the number of activities abundant.
My son and I stayed here on a lark, as a one day extension to our Dubai trip, just because we wanted to sample the beach area and Palm Jumierah. I'm not sorry we did, again it would be hard to find fault with this hotel on any hard matter, but WE felt much more comfortable and welcome at the Conrad Dubai. I can't imagine wanting to return, however.

Room Tip: Our room had a view of the Burj al Arab. Magnificent.
Stayed: April 2018, travelled with family
2  Thank Boeing767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria... P, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 25 April 2018

Thank you for your detailed review and for your kind words on our product and services. It makes our efforts so much more worthwhile knowing they are appreciated. I have shared your comments with my team and they are all delighted. We look forward to welcoming you back in the near future.

Kind regards,
David Wilson
General Manager
Waldorf Astoria Dubai Palm Jumeirah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Magnificent towel art by Mali and Rodel
These have brightened our day...thank you.
I will do a further review when the holiday is over.
Beautiful hotel & lovely staff. Shame older children aren't allowed in Serafina as we would love to listen to the artist's.
Excellent food at Lao.....great to see 'real' food for children- salmon, rice & broccoli.
Great gym too...

Stayed: April 2018, travelled with family
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria... P, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 25 April 2018

Thank you so much for your recent stay with us and for sharing your experience. We are happy that you recognised the friendliness of our Team Members. We look forward to welcoming you back in the near future.

Kind regards,
David Wilson
General Manager
Waldorf Astoria Dubai Palm Jumeirah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Had yet another wonderful time at Waldorf Astoria Palm, the lounge staff were great as usual and gave us a big welcome back, they always remember our names, a big thanks to Rajith who took great care of us along with Sagar and Tapedza & Emma who kept the drinks flowing. Our time at the adult pool was made special by Tanmur who makes a special visit just to say hello and welcome back, also the whole team abound the pool, will be back again later in the year.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank patIpswichUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria... P, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 25 April 2018

Thank you so much for your recent stay with us and for sharing your experience. We are happy that you recognised the friendliness of our Team Members. We look forward to welcoming you back in the near future.

Kind regards,
David Wilson
General Manager
Waldorf Astoria Dubai Palm Jumeirah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Thanks for clean and tidy our room great service from room attendant his name is RODEL and his supervisor NAISEL i really like his creative towel art made for me , and especial thanks NIKON fast delivered our request thank you so much guys.

Stayed: April 2018, travelled with family
1  Thank Analiza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria... P, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 25 April 2018

Thank you so much for your recent stay with us and for sharing your experience. We are happy that you recognised the friendliness of our Team Members. We look forward to welcoming you back in the near future.

Kind regards,
David Wilson
General Manager
Waldorf Astoria Dubai Palm Jumeirah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

My favourite hotel in Dubai. I love here and when I have family visit we always book a few days here as a treat for ourselves. The rooms are fabulous; modern with all necessary equipment including safe, hairdryer, iron, coffee machine and a range of different drinking glasses- I particularly enjoyed the TV in front of the bath! Feels very luxurious, especially the super fluffy dressing gowns and slippers whilst sitting on the balcony, which offered a stunning view.
The grounds were superb. Particularly liked to rotate between being on the beach and going to the adult only pool. The fact they give free water is a plus as not many other Dubai hotels offer this, which can be an additional cost. The range of food at breakfast was outstanding - totally spoilt for choice. Decided to do the brunch as well one day and were not disappointed with the quality of the food. Would recommend this hotel to anyone. It is expensive but in line with other similar hotels in Dubai and reflect 5* luxury. Every single member of staff have been helpful and eager to assist.

One recommendation would be concerned with the platform floating on the water for swimmers to swim to and climb onto, in the middle of the sea. The ladder can prove quite slippy and would benefit from having a ladder similar to climbing in and out the pool, with a flat ledge to climb onto. So much fun to go there.

Overall, extremely satisfied with this hotel and can’t wait to go back!

Stayed: April 2018, travelled with family
1  Thank jillduncan08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria... P, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 25 April 2018

Thank you for your detailed review and for your kind words on our product and services. It makes our efforts so much more worthwhile knowing they are appreciated. I have shared your comments with my team and they are all delighted. We look forward to welcoming you back in the near future.

Kind regards,
David Wilson
General Manager
Waldorf Astoria Dubai Palm Jumeirah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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