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“Just fantastic!”
Review of JA Palm Tree Court

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JA Palm Tree Court
Ranked #28 of 550 Hotels in Dubai
Certificate of Excellence
Bury, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Just fantastic!”
Reviewed 23 June 2012

We have just returned from our second holiday at the Palm Tree Court. We had a wonderful time first time and didn't think it could be beaten. However,it was just as good if not better! The all inclusive package is fantastic as the food is really really gorgeous. The restaurants are all great. We especially liked the captain's bar and the Italian. The service is exceptional throughout the resort. Everybody smiles at you. I would like to make special mention of Anish behind the pool bar at the Palm Tree Court. He was incredibly efficient and friendly. Please pass on my high praise to him. He is a credit to the hotel. Cannot fault this hotel. Wonderful food service surroundings......it has it all. As long as the prices do not go up then we would love to return for a third visit next year.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ruth54076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at JA Palm Tree Court, responded to this review, 25 June 2012
Dear ruth54076.

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

As a returning guest it was a pleasure to read your feedback, and it was great to read that you enjoyed your vacation as much as the first time, if not better!

I would like to thank you for your kind words in relation to the All Inclusive package, which you have mentioned the quality of the food being very good as well as the selection of restaurants available. It was also a pleasure to read your praise for the friendliness of the associates, and I will ensure that your compliments are shared with them.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (523)
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Billinge
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 June 2012

This was our 4th visit to Dubai and me my husband and 11 year old son decided to book allinclusive at Palm Tree Court Dubai. A week before we went we were informed that Palm Tree Court was closing for refurbishment and that we were being transfered to Jebel Ali Hotel for 4 nights. We stayed at Palm tree court for 3 nights the rooms were very large and spacious with everything you could wish for. We stayed in room 291 which was a small walk through lovely gardens and waterfalls to the pool and restraunt areas. All of which were fantastic great choices in the restraunts, tip make all your meal reservations on the first day, you can change them later if you wish. We stayed on the 5th floor in Jebel Ali which had 2 rooms and a bathroom all of which were beautifully decorated and comfy. All the staff could not do enough for you always happy to help. We really enjoyed this holiday and it was great value for money we will defernately be returning next year.

Room Tip: Make sure you book on the allinclusive package it is great value for money.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JanBillinge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 18 June 2012
Dear JanBillinge,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

It was a pleasure to read your very detailed review, and I would like to thank you for your very kind words in relation to the resort, its facilities and the lovely gardens. I was also extremely pleased with your comments regarding the comfort of the rooms.

I was very happy to read that you had an amazing vacation, and that you will be returning in the future. I would like to thank you for your kind words in relation to the service and choice of food which you have mentioned was fantastic.

You have also kindly mentioned that our associates were always happy to help, which I would like to thank you for, and I will ensure your compliments are passed on to them.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely

Fredrik Reinisch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hatfield, United Kingdom
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2012

Just returned from a week at the Palm Tree Court and once again, the hotel lived up to expectations. As is was my 7th visit, i emailed ahead to request a few room preferences and i was very happy on arrival to find that the hotel had managed to accommodate all my requests. The renovations have been carried out well and i cant wait to go back next year and see how the current upgrades have turned out.

The food and drink are still fabulous and of a very high standard, consistent to the rest of Dubai, but better value for money. The cleanliness is second to none, but it is the staff that excel here. The hotel manage to retain their staff and this is where it adds value, as they all remember you from before and this is such a great thing that many other hotels in Dubai lack, as they must have thousands of guests.

I had an accident in the gym on one of the machines and the staff did all they could to help at the time, offering ice, bandages and a buggy back to my room and a nurse if needed later. My ankle is still not healed but getting there.

The hotel was the busiest i have ever seen it, probably due to Jubilee celebrations in UK and the fact the PTC had finally decided to close for 4mths and reservations had been switched around. This did cause a few delays and made restaurant bookings more difficult to obtain than usual and also added to queues at the bars and beach restaurants. As such, i would say that service did suffer more than is normal, but i do not think this would be the same at other times of the year. We have been so spoilt in the past, that is was noticeable this year sadly- but didnt ruin the hotel.

The All inclusive is great and covers almost everything on the menu and "proper" drinks, although i did notice that there were some inconsistencies with what drinks you could have in one bar versus what you coudl have in others...for instance the Rose on the all inclusive was available in most bars but not others ? No idea why it isnt just the same drinks available everythere, across the board? Still no idea why fruit juices arent on the list, but that's just being picky and nosey!!

I thought the in room play stations a great idea, but did baulk at the 40 Dirhams daily charge for renting a game. Surely that should be a weekly charge or the daily charge should be reviewed to something more affordable?

These are just minor qyuibbles and i still believe PTC and Jebel Ali offer one of the best value for money holidays in Dubai within a ersort that offers almost everything you could possibly need. I am definitely goign back next year as standards remain exceptionally high and the hotel continues to improve it's offerings and move with the times, giving the customer what they want- watch the rest of the hotels follow on All inclusive.

Room Tip: We had room 177- right by the beach, near the hotel and on the ground floor- ideal!
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melissa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 18 June 2012
Dear Melissa H.

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

As a returning guest it was a pleasure to read your very detailed review, and that on your 7th visit we again lived up to your expectations! I was very pleased to read that our associates were excellent throughout your stay and I will ensure your compliments are shared with them.

You have also very kindly mentioned the variety of restaurants and food available on the All Inclusive Package was very good value, as well as service and choice of food and drinks was fabulous and of very high standard. At the resort we welcome all feedback which allows us to continually improve, and I would like to thank you for your comments in relation to the drinks at the bars.

I have further noted your comments regarding the play station and please rest assured I have shared your comments with the Front Office Manager for review.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meopham, United Kingdom
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2012

The Palm Tree Court & Spa may not be as luxurious as some of the hotels in Dubai but we love it! Material things may help to make a good hotel but staff make a great hotel and all of the staff here are wonderful! So hard working and always smiling! Our grateful thanks go to them all with a special mention to Jamie, Christian and Nwe-Nwe in The White Orchid; Meencha and Osama on Reception; Philippo and Marco in La Traviata and Islam and his colleague R in Royal Jasmine. Absolutely nothing was ever too much trouble. It has been 4 years since our last visit and we were amazed to see so many staff were still there and how many remembered us!! It is unfortunate that you have to book restaurants in advance, as you cannot always gauge where you would like to eat but when we couldn't get into a particular restaurant, we were more than happy to visit The Captain's Bar - the staff here are amazing or La Fontana. It can't be easy working so hard in such high temperatures and they are to be commended for the brillilant service they provide. We sincerely hope it won't be another four years before we return!

Room Tip: Groundfloor, beachfront in Palm Court.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrissieB49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 13 June 2012
Dear ChrissieB49,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

As a returning guest it is always a pleasure to read your comments, and it was very pleasing to read that you feel it is our associates that make our hotel a great hotel! You have kindly mentioned many of our associates personally, and I will ensure that your compliments are shared with them.

I do appreciate your feedback in relation to making advance reservations in our restaurants. We do recommend this in order to avoid any disappointment, however I do appreciate that this may cause some frustration, and we will look in to this for the future.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the near future.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2012

We have just returned from 9 nights at the Palm Tree Court & Spa. This is the most amazing hotel we have ever stayed in and will definitely be returning. We stayed in a beachfront suite which was a great size and opened onto the beach. Everything at this hotel from the excellent service and great choice of food was outstanding. Thank you to everyone at the hotel who made our stay so special.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarawest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 13 June 2012
Dear Sarawest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you had an amazing vacation, and that you will be returning in the future. I would like to thank you for your kind words in relation to the service and choice of food which you have mentioned was outstanding.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JA Palm Tree Court

Property: JA Palm Tree Court
Address: Tariq Bin Ziyad Rd | PO Box 9255, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Dubai
#11 On the Beach Hotel in Dubai
#21 Romantic Hotel in Dubai
#22 Spa Hotel in Dubai
#27 Luxury Hotel in Dubai
#113 Business Hotel in Dubai
Price range (per night): ₹ 9,760 - ₹ 49,637
Hotel Class:5 star — JA Palm Tree Court 5*
Number of rooms: 208
Official Description (provided by the hotel):
The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more   less 
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Also Known As:
Jebel Ali Palm Tree Court Hotel Dubai
Jebel Ali Palm Tree Court And Spa
Palm Tree Court Dubai

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