A fabulous hotel with excellent facilities including two lovely pools, one of which is termed a lagoon. The best breakfast we have ever experienced when overseas and super friendly and efficient staff.
We would have loved more than one night there to try the hotel's Thai Kitchen.
Dear Bowler687,
It is always such a great rewarding when we receive our guests feedback following to their stay with us and we are so grateful to your excellent feedback and review.
We will be looking forward to welcoming you back with us soon and to try our authentic Thai Kitchen.
Kindest regards,
Ibrahim Shousha
Front Office Manager
The hotel is an experience in it self. The staff were very helpful and assisting
The facilities are excellent ie Gym,the Amara massage and the Lagoon which my family enjoyed a lot
The food was good and the Thai Friday brunch was something not to be missed
Would book this hotel again next time
Dear Satnam C,
Thank you very much for your great feedback following your stay with us at Park Hyatt Dubai . It was a pleasure having you and your family with us and we were glad the most to find that you truly enjoyed the stay with us from all aspects team, restaurants, Spa and lagoon.
Myself and Park Hyatt Dubai Team can not wait till we welcome you back again with us soon.
Kindest regards,
Ibrahim Shousha
Front Office Manager
I just recently completed a 4-night stay at the Park Hyatt Dubai.
Starting with the good: recent renovations have made this property absolutely gorgeous. The rooms are spacious and well-appointed, the grounds are extensive and breathtaking, and the new lagoon is a wonderful place to relax and watch the Dubai Skyline. The grounds have multiple restaurants, and the food was great at each of them.
However, where expectations fell short was with the service. Park Hyatt is a luxury brand, and I set my expectations at it being similar to an Intercontinental, Ritz-Carlton, or St. Regis hotel. The service at this hotel felt more like a mid-tier chain like Hyatt Regency or Sheraton; in fact, I've had far better service experiences at both the Grand Sheraton Dubai and the Hyatt Regency on the Dubai Creek.
Let me be clear that very little is truly /bad/ at the Park Hyatt Dubai, but none of my service experiences felt like a well-trained top-tier establishment. It seems breakfast is frequently understaffed, as servers can take very long times to come take your orders, and frequently get orders wrong and bring you an incorrect order. The staff at dinner one evening were extraordinarily unprofessional and throughout the evening tried to get me to order more food and alcohol than I cared to; he definitely pushed the boundaries from making recommendations to being pushy and obnoxious.
The staff at the lagoon were extraordinarily slow and lackadaisical; everything took a /very/ long time. I ordered a drink and chips and it took nearly 45 minutes to come back, and I watched as other guests asked for help moving their umbrella and the staff came back 20 minutes later to help.
I even contacted the Guest Services about my poor experiences, in an effort to bring it to their attention (I was feeling pretty disappointed). Guest Services never got back to me, even though I was at the hotel for 3 days after my initial series of unfortunate experiences. This only reinforces the image that service problems are training issues and hotel-wide.
I'm very disappointed with the service here, as the hard product at the hotel is amazing, and the Park Hyatt chain is supposed to be a true luxury brand. But the Park Hyatt Dubai does not live up to those expectations, and especially for the price, you can probably find a better experience at any number of nearby hotels and resorts in Dubai.
Dear scottnla1124,
Thank you for taking the time to review your experience at Park Hyatt Dubai. While we are delighted you enjoyed the newly enhanced features of the hotel. I am most concerned to read that your experience didn’t match your expectations, and to hear about the challenges you faced during your time with us. I would like to apologize and assure you this is not a true representation of the levels of service we pride ourselves with at Park Hyatt Dubai.
Please be assured the issues you have raised will be investigated thoroughly and your feedback addressed with the relevant teams accordingly, so that action is taken and the issues you faced are avoided in the future.
I would like to take this opportunity to thank you again for your feedback and we hope you give us the chance to welcome you back to restore your trust in our hotel.
Best Regards,
Luis Cobo
Director of Rooms
I feel really relaxed at the Park Hyatt Dubai....the customer service is out of this world. The property is simlpy breathtaking I highly recommend. I had one of my business partners with me and he loved everything about it.
Dear bawsent1,
Thank you for taking the time to review your experience at Park Hyatt Dubai. We are delighted you were able to relax during your stay and that you found the service across the hotel "outstanding". It is very rewarding for the team to receive such positive feedback and rest assured I will be sharing it with them. Thank you once again for your trust is Park Hyatt Dubai and we all look forward to welcome you back soon.
Kindest Regards,
Luis Cobo
Director of Rooms
Very welcoming /very clean /very satisfying stay and amazing pool/ very kind staff /every opportunity is nice /the location is great/ food is delicious/ i recommend the stay/ the beds are comfy/ bathroom design is great
Dear Tourist01479209645,
Thank you for your wonderful review following your stay at Park Hyatt Dubai. We are thrilled to learn you found the hotel "clean" and "satisfying" and very glad you were able to enjoy our hotel facilities. I will be sure to share your kind comments with the team. Thank you once again for choosing Park Hyatt Dubai and we very much look forward to welcome you back in the near future.
Best Regards,
Luis Cobo
Director of Rooms
