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“Third time we have been to the Al Qasr, cannot wait to go again!” 5 of 5 bubbles
Review of Jumeirah Al Qasr at Madinat Jumeirah

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #10 of 543 Hotels in Dubai
Certificate of Excellence
Bedfordshire
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Third time we have been to the Al Qasr, cannot wait to go again!”
5 of 5 bubbles Reviewed 23 June 2012

Forget any bad reviews of this hotel, you are definitely on to a winner here. We have been three times now and everything is excellent. The food is lovely. If you can get the half board option, take it. Yes, the restaurants are pricey if they are not included in the HB but lets be honest, the views, service and food makes up for it all. The staff are always so polite. Try and say hello to them before they do to you, its very difficult. The staff on the beach work so hard in such hot temperatures, but keep the new towels coming, ice for drinks, lollies, fruit etc through the day. My only worry, has the secret of the hotel been exposed, as the hotel was 80% full in June, their quiet time! The service was still as good, nothing was at fault. Just seemed busier, but over a vast expanse you were not bothered by it. If the management read this and ever want us to visit as a secret tourist, please let me know. If you want a great holiday please go here!!

Room Tip: Have been in the standard Arabian deluxe, wonderful. Upgraded this year to the sea view and was even...
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 25 June 2012
Dear Guest

I am very delighted to learn of your review and would like to thank you for taking the time to post this on TripAdvisor.

The temperature is certainly rising these days but so is our occupancy level. Thank you for mentioning so many positive elements during your recent stay at Al Qasr, your feedback will certainly motivate our team to continue on providing the best of service and product with a focus to exceed our guest expectations.

I am aware that there are many options available when you come to Dubai. We thank you choosing Madinat Jumeirah among the many available in Dubai and for recommending our hotel. We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the near future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (536)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Buckingham, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

Everything about this hotel was lovely. The location is out of town but that suited us.

The spa didn't live up to expectation though, the room was chilly and too well lit.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oodle007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 21 June 2012
Dear Guest

The team and I are delighted to receive your comments and we would like to thank you for taking the time to post a review on TripAdvisor. Our guests' perspective is very important to us and we have taken your remarks on board and shared this with the relevant department.

Once again, thank you for sharing your stay experience and I do hope that we will have the opportunity to welcome you back to Madinat Jumeirah in the future.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 17 June 2012 via mobile

together with a few friends, I was offered a birthday breakfast. As we're familiar with Al Qasr we were really looking forward to it. But it seems quality of food became less important.
At the rate of AED150 per person we were served: old and dry croissant which you expext at Ramee hotels. Not in anything above 3*.
The almond croissant hardly had almond paste on the inside and we seriously suspect margerine instead of butter.
The salad was old and spoiled. Ok, we arrived at 0900am and the breakfast started a lot earlier, but this was a disgrace for Jumeirah. Remarks to the waiter were accepted, but not dealt with properly. Come one guys, charging tuis amount of money for that kind of breakfast shows you do not want residents to return.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thesheikhfromdubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 20 June 2012
Dear Guest,

I was of course most concerned to learn of the disappointing elements of your experience which fell below the high standards we strive to achieve. Please accept my sincere apologies for the negatives that you experienced during your birthday breakfast at Al Qasr. I wish to reassure you that this is not indicative of our company standards. I have notified the relevant department of the issues highlighted, and in our continuous effort to exceed guest expectations they will be taking corrective action. We continue to strive for excellence and your comments have been taken very positive and constructive manner.

I appreciate you taking the time to share your experiences on TripAdvisor. I do hope that we will have the opportunity to regain your confidence and welcome you back to Al Qasr in the future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 17 June 2012 via mobile

Yet another brilliant stay special thanks to milan made our stay even more memorable thishotel and staff are just perfect cant wait to our next visit

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank boxster2700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 18 June 2012
Dear Guest,

I am delighted to read how much you enjoyed your recent stay with us at Al Qasr, Madinat Jumeirah and sincerely appreciate you taking the time to post a review of your experience.

We are delighted to read that you have been overall impressed with the quality of our hotel and service. Thank you for acknowledging so many positive elements of our hotel.

Your kind acknowledgement of Milan from our Front Office team is truly appreciated and it is with great pleasure that I am able to recognize particular colleagues that provided memorable experiences to our guests.

I look forward to welcoming you back to Madinat Jumeirah in the future.

Sincerely,
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

Our favorite place to sit in Dubai is out on the verandah of the lobby cafe at Al Qasr. The decor lends the place a colonial feel with the high ceilings and spinning ceiling fans. Sit outside to enjoy the sea breezes admire the azure sea framed by palm trees and the best views of Burj al Arab. Dubai at its best.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank SayyidaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 18 June 2012
Dear Guest

Thank you for sharing a review regarding our Lobby Lounge at Al Qasr, The Al Fayrooz.

The decoration certainly is beautiful and focus on details. The view from the terrace is the best with the gulf ocean and burj al arabright in front of you, definitely the best place to enjoy an afternoon tea.

Once again, thank you for recommending Al Fayrooz, we certainly hope to you will have the chance to visit us again, in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh,, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#8 Spa Hotel in Dubai
#10 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price range (per night): ₹ 28,765 - ₹ 87,310
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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